Recent Why SERVPRO Posts

SERVPRO of North Shasta, Trinity, and Greater Tehama Counties, Celebrates 30 years of Business in 2023!!!

11/23/2022 (Permalink)

Image shows SERVPRO of North Shasta's 30 year anniversary Thankful for the 30 years of service we have provided for Redding, CA and the surrounding areas in Water, Fire, and Storm Damage, Mold Remediation!

The new year is just around the corner. Everyone will be busy setting new year's resolutions, goals, and weight loss plans, while SERVPRO of North Shasta, Trinity, and Greater Tehama Counties will be heading into its 30th year of business. Started by Doug and Dianna Stephens in 1993, the goal was to help businesses, homeowners, and the community in their time of need. As locals, they have seen Redding, CA, and its surrounding areas grow and flourish into the cities we now know them as. They have quietly invested in this community by supporting local charities, fundraisers, and golf tournaments. Even creating a family-like atmosphere within SERVPRO of North Shasta, making all their employees feel important, needed, and valued. 

As a business, we have walked with this community through good and tough times. From rebuilding from fires to bringing bags of groceries to the homeless, we have been proud to serve this community for 30 years. We have seen the devastation of homes and business flooding, and we have held the hands of those who lost everything to a fire. We rejoiced with Turtle Bay when our "air scrubbers" could help bring fresh air to the animals during the CARR fire and suited up in full biohazard gear to bring safety and peace of mind to businesses and homes during COVID

SERVPRO of North Shasta isn't just another cleanup or restoration business. We make a difference in people's lives when they need us the most by being available at any time or at any hour of any day. Don't believe us? Just do the math! 30 years of being open 24 hours a day, means we have watched over this community for over 262,000 hours. If that doesn't say we care, I don't know what does. 

We value our customers and wanted to take a quick second to say THANK YOU! Thank you for supporting our business for 30 years. Thank you for trusting us with your homes, business, and families, and allowing us to help restore peace from the Water, Fire, and Storm Damage you might have experienced. We hope that when you see our green vans driving around your city, it symbolizes a beacon of hope and peace. We love you North Shasta, Trinity, and Greater Tehama counties, and will continue to bring the best technology, safest certifications, and fastest 24-hour service to keep your family safe! 

Here's to celebrating 30 years in 2023! 

For more information, give us a call! 530-222-0200

SERVPRO of North Shasta Partners with Local Non-Profits to See Change in our City!

11/11/2022 (Permalink)

image of words about volunteering in your community SERVPRO of North Shasta partners with local Non-profits to bring change to Redding, California and surrounding areas.

In 2018 Redding, CA was voted 31st among the most dangerous cities regarding violent crimes, but that doesn't compare to property crime. Statistically, Redding's violent crime rate is 36.2 (The U.S. average is 22.7), but our property crime is a staggering 59.8 (The U.S average is 35.4) according to best places. Let me put this into perspective, head down I-5 and drive into Los Angeles, where the property crime is 35.1. 

So why Redding, California, and what does that mean for your business? Depending on your location, you may be as high as 1 in 40 to be a victim of property crime. From broken windows, smashed-in doors, graffiti, or damage to the outside/inside of your property, SERVPRO of North Shasta, Trinity, and Greater Tehama Counties has helped businesses and homeowners clean, board up, and restore their properties for over 29 years. But that's not all we are doing! Here at SERVPRO, we believe in being a part of our community, helping our neighbors in need, and building strong alliances to create a safe place for the next generation. This month we are partnering with food trucks and other non-profit organizations to rally the community to bring food to those in need. We are also partnering with counseling centers to highlight the importance of mental health. 

When you experience damage to your property or an unexpected crisis, you have many companies to choose from, but why not choose a company that is here for you 24/7/365? Who also believes in actively participating in making Redding and the surrounding areas a great place for our children to grow old. Compassion, empathy, and experience make our staff the best in the business. Part of our job is to walk the journey of some of your worst days, and we don't take that lightly. You aren't just another client or number. You are a part of this community and someone who creates change in our city. Someone we want to partner with and make the future of our city bright. We are SERVPRO of North Shasta, Trinity, and Greater Tehama Counties, not just a company, but friends, family, and someone to call if you become a victim. 

Let's partner together! 

If you experience vandalism to your home or office, Call us today! 


SERVPRO of North Shasta supports National Suicide Prevention Awareness Month.

9/12/2022 (Permalink)

image promoting Suicide Awareness Month This image promotes National Suicide Prevention Month which is the month of September.

Working for a company that does biohazard cleanup can be heavy emotionally at times, but being a part of a company that helps our community during a time of loss outweighs all of that. SERVPRO of North Shasta, Trinity, and Greater Tehama Counties prides itself in being compassionate, discreet, and safe. 

Facing the loss of a loved one is always a difficult time, and can be extremely overwhelming. Dealing with details of cleanup should be the last thing on your mind. We at SERVPRO of North Shasta are a company that is certified, trained, and detail-oriented, which you can trust. Our goal is to create a clean, safe environment to bring order and closure to an unexpected crisis. 

Unattended deaths often require a biohazard cleaning, which involves cleaning blood and body fluids, communicable diseases, infection, blood-borne pathogens, and toxic chemicals, which should never be included in your vocabulary as you mourn the loss of a loved one.

SERVPRO of North Shasta has been locally run for almost 30 years. We are a part of this community and have walked with empathy with our local residents through many hard times. Partnering with our first responders, such as the Redding Fire Department and Redding Police Department, we have created a network to help walk you and your family through the process of dealing with your tragedy. While also cleaning, disinfecting, and sanitizing your or your loved one's home. 

With September being National Suicide Prevention Awareness Month, we want to take the time to help bring awareness. 

Suicide affects us all, and it is our responsibility as a community to take action by being prepared for our loved ones. The statistics are staggering and heartbreaking, according to the National Alliance of Mental Illness, but let them compel you to make a difference by having a plan for you or your loved ones. 

If you or someone you love is experiencing a mental health crisis, please reach out to

Remember SERVPRO of North Shasta is here for you in your time of need. If you experience an unexpected crisis in your family, don’t hesitate to call. We are here 24/7 and are ready to restore your home back to its original state. Call us today at 530-222-0200

Restoration Company in Redding, California Goes Personal!

5/5/2022 (Permalink)

image of person introducing themselves to clients image of Laura Burgdorf marketing/sales manager welcoming you to come get personal with a local restoration company in Redding California. SERVPRO!

According to Red Crow Marketing, an average person is exposed to 5,000 to 10,000 advertisements a day. No wonder all the logos start to blend in, even when you see a bright green van with a SERVPRO logo on the side. 

Businesses today do their best to stand out and gain your attention. With crazy commercials, flashing billboards, influencers, and social media superstars fighting for your attention, who do you trust?

Have you ever heard the quote by President Barak Obama that said, "It is moments like these that force us to try harder, and dig deeper, and to discover gifts we never knew we had - to find the greatness that lies within each of us."? Well, taking from his beautiful words, we wanted to take a few moments and allow you to push aside the flashing billboard signs and dig deeper into SERVPRO of North Shasta and discover one of the many gifts we call employees (aka family).  We figure what better way to build trust than open our doors and invite you in. 

Say hello to Laura Burgdorf, SERVPRO of North Shasta, Trinity, and Greater Tehama Counties sales and marketing manager. Laura has been with us for 19 years. Yes, you read that right, 19 years! Now you are probably asking, why would I read a blog about a person I don't even know? The answer, you invade strangers' lives every day on social media. Why not on a blog? Back to Laura. Like many Redding, California locals, Laura loves the mountains, lakes, and hiking trails that make us gush over our city as well! When asking her why she loves her job? It's you, the potential customer of SERVPRO.

 Laura's real-life quote, "I actually love talking to customers and helping to ease the burden of these unplanned remodels, aka unplanned disruptive life events." 

Yes, Ladies and Gentlemen, She really is that nice of a person and cares that much! Her personal touch with customers, being there for them even after their services are complete. Whether that is helping sourcing services from real estate agents to HVAC companies, helping them find contractors they can trust, or finding a plumber to help them right away. Laura is our superstar and someone you want in your back pocket when a disaster strikes unexpectedly. 

SERVPRO of North Shasta, Trinity, and Greater Tehama Counties isn't just another company. We are brothers, sisters, mothers, fathers, neighbors, and LAURAS. A company that helps by being available 24/7 to get people on the road to recovery after water damage or fire in their home or business. We provide technicians that are trustworthy and ethical to minimize your stress. Stress management is super helpful for your health, so check that off for another reason to use us next time you have an unexpected disaster in your home or business. 

The bottom line is WE CARE! We may not have some "influencer" or "social media star" telling you to use SERVPRO, but we do have a Laura, and our Laura will be there for you in some of your most vulnerable times. 

Need a company that isn't just a flashing billboard sign? 

Give us a call! 530-222-0200

Choosing a Restoration Company Near Me.

3/21/2022 (Permalink)

Image of a choice between top restoration company servpro and other companies. Image of choosing between top restoration company near me SERVPRO of North Shasta located in Redding, CA and other restoration companies.

The definition of Restoration is an act of restoring or the condition of being restored: such as bringing back to a former position or condition. 

Finding a top restoration company near you can be a daunting task. Digging through endless google reviews, yelp testimonies, or talking to a neighbor who had "that thing done once", who can you trust? If you aren't familiar with the restoration process, you can feel overwhelmed, confused, and not sure you are making the right choice. When an accident occurs in your home, one of the first steps is to call your insurance company. Did you know that you can request your insurance to use the restoration company of your choice? That's right! Understanding the process can keep your stress level down when disaster strikes your home, business, or property. 

Here are 3 reasons you should choose SERVPRO of North Shasta, Trinity & Greater Tehama Counties for your restoration needs. 

IICRC Certified

  • Being IICRC Certified means our technicians keep up with the latest technology and techniques in fire restoration, water restoration, and mold remediation. Our world is constantly growing, and we believe the best way to serve our customers is to keep growing with it. It's our job to become the best at what we do, and we believe constant training is how to get the job done. 

Clear Communication

  • Knowledge is power, and understanding a new process can make all the difference for your pocketbook. When an accident occurs in your home or business, our staff will walk you through every step, every action, and procedure. When we say we are here for you 24/7, we mean it.  

Restoration vs. Replace

  • West Coast cities are on top of the list for the highest inflation rates. Economy experts are recommending people hold off on home renovations and home upgrades to put money back into their pockets, but accidents don't always listen to the experts. Our technicians are people in the community, dealing with the same inflation rates and uncertainty as you. That is why we access restoration vs. replacing. Our goal is to save you the most money, time, and peace within your house. If you choose us, you can trust us to make the right choice to restore or replace. While you are saving so much time and money by choosing us, check out this list from this old house in other repair vs. replace options. 

Need another reason to choose SERVPRO of North Shasta, Trinity, & Greater Tehama Counties? Check out one of our client testimonials

"When you have a water loss it can quickly become traumatic and the worst experience of your life. SERVPRO came out when this happened to me and went right to work mitigating water damage 2 days before Christmas. They worked hard and did a wonderful job. They handled everything so I didn't have to. Then during repairs, the construction company caused a water leak. Mike from SERVPRO came right out and checked for moisture not once but twice when the contractor was convinced that there was no moisture under the flooring. This company really cares that you are satisfied with the experience and that's rare. I will absolutely refer Mike and the SERVPRO crew to my clients and friends. Thank you!" - Laura K.

Shasta Lake, CA 

Having a company you can trust before disaster strikes can save you time and money. If you find yourself in need of a restoration company give us a call. 530-222-0200

Community Care in a Storm of Uncertainty

1/26/2022 (Permalink)

Graphic of an umbrella protecting a house If you have experienced damage to your house. Give us a call! 530-222-0200

It is not every day that a storm becomes strong enough to take off a roof in Shasta County, but that is exactly what happened with one of our latest customers. 2020 and 2021 taught us that we cannot predict what life may throw at us, but we can pick the people we walk through the storms with.  

One of the definitions for "community" in Webster's dictionary is: "joint ownership or participation." This gives us a clear definition of what it means to be in a community. Whether it be unexpected fire or water damage, hidden mold, backed up sewage, or yes, even a powerful storm that blows off your roof, when you live in Shasta County, you know you have people who treat your disaster like it is our own. A company that is made up of your local brothers, sisters, aunts, uncles, dads, moms, all ready to bring your family into ours and make your unexpected storm a little less stressful.

We know home means a lot more than drywall, wood, carpet, and a roof, and that is why SERVPRO of North Shasta, Trinity & Greater Tehama Counties continues to pull out the red carpet when it comes to home restoration. We care about our cities and the people that make them a community. We participate in their lives when the world tries to knock them off course. We restore not just broken pipes or damaged roofs, we restore peace of mind by participating in our community. 

Check out the below review by one of our local community members and how they experienced our services. 

"I wanna personally thank Marty, Lucas, Rodney, Amanda, and Hanna. Thank you for coming to the rescue, it’s not every day that a storm takes your second-story roof off, and floods your whole house. You guys have been so helpful in getting my house packed up and moved into pods. While getting equipment in and drying this mess. Such an outstanding job, I definitely will recommend these representatives of SERVPRO."  - Kassy Espinoza

If you are currently experiencing an unexpected storm in your life, give us a call! We are here to help!


Why our customers love us

1/7/2022 (Permalink)

Text over a heart graphic Contact us today! 530-222-0200

Our sense of empathy and professionalism deepens as we continue to grow as a company. We love the work we do, and the customers we get to serve. It has been both incredible, and fun to watch how these values of empathy and professionalism come to life in the work we do for the customers we love!

Here are some ways our values have been felt by recent customers.

Jiley Romney

“Our SERVPRO team was absolutely amazing! From our first call to our last service visit the staff was always polite, efficient, and professional.

They worked around a challenging situation with ease and kindness. They kept us updated at all stages of the process.  Could not have asked for a better group to work with.

Thank you to Amanda, Hanna, Eric, Tony, Laura, Janeen, Sarah, and Robin!!”

What we love about this is the way Jiley felt about how we handled challenges. Our techs are incredibly empathetic and keep the heart of our customers first. We realize that while our work must uphold a level of excellence, we cannot neglect the way a person feels going through a disaster situation. 

Tim Paluch

"From the entire EVS management team at Shasta Regional Medical Center, much appreciation on the excellent response time and amazing work you do. Sarah, Janeen, Laura, Suzy, Robbin, Mike, and their entire crew especially Eric. Carpets look amazing and always professional. In any emergency, we have they are always there immediately. Thank you for always taking care of us!"

A timely response can often reduce the amount of damage to your property. When you have experienced a disaster, It is of our highest priority to respond quickly. Our services are available 24/7 and, we are happy to help at any time!

Steven Benjamin

"The crew at SERVPRO of North Shasta, Trinity & Greater Tehama Counties, was recommended to me and they did not disappoint. They removed tile in kitchen and adjacent room. and also the kitchen cabinets due to water damage. They were professional, and courteous at all times. The office communicated to me daily when the crew would be arrive. My wife and I were very satisfied with the job. Our compliments to Hannah, tom, Lucas,Mike, and Austin."

We’ve come to realize that consistent communication helps to regain a sense of peace of mind. With every opportunity we have to serve our customers, we intend to clearly communicate the work we are doing, and what to expect next. We are thrilled that Steven experienced just that!

We aim to not only restore your property but to help restore your peace of mind as well. If you have experienced a disaster in Redding, Shasta County, or the surrounding areas, we would love to help. Contact us today!


Community Care

12/3/2021 (Permalink)

It’s that time of the year where giving is free, and worthwhile organizations accomplish incredible things. The level of care we take for our customers stems from our heart to serve our community, and recently we participated in the Salvation Army Redding Corps “Stuff the Bus”. The goal was to curate toys for kids in need this season. We had an amazing time helping and it was another reminder of the incredible organizations we have in this community, many of which we support! Here are a few other organizations we care for, and why we love them!

United Shasta

A fan favorite for sure! Led by the fearless Robert Balke, they exist to help the people with anything they need. They have made a tremendous impact in our community at a grass roots level as well as on a larger scale. What we love about them is their genuine heart for people, and their willingness to serve. Even at a moment's notice, they are there for people, even at their most challenging moments. 

Empower Tehama

The mission of Empower Tehama is to “promote healthy relationships and social change in our community.” They have done an incredible job breaking the cycle of domestic violence among other very needed topics. They have a 24 crisis hotline along with an emergency shelter when necessary. What we love about them is their commitment to healthy families. It’s said that healthy families create healthy communities, and there’s no doubt that their impact has made our community an even better place!

Youth & Family Programs

Youth & Family Programs has an incredible quote on their website. It says “Families don’t have to match. You don’t have to look like someone else to love them”. Inspiring love and connection between families is of the highest priority, and Youth & Family Programs does just that! Whether it’s providing support for foster care, or connection between birth families, Their heart is to see kids and families loved and taken care of. 

We are committed to this community and are always looking for ways to serve.
If you have a local organization that you believe in, let us know, we would love to help in any way we can!


The heart of the matter

11/10/2021 (Permalink)

A heart with text If you are in Redding, Shasta County, or the surrounding areas and need disaster restoration, don't wait, contact us today! 530-222-0200

How does a company stay relevant? At the heart of most companies marketing programs, this is the question they are trying to answer. Suggestions range from cultural awareness to trends, and recently even influencer marketing. Now while these strategies have their place and can be effective, we believe the idea of staying relevant is not in determining what the world is currently doing but what the world needs. 

Every company carries distinct values that drive its decisions. Over the past few years, we have begun to ask one very important question, "what are the values that we carry, and how do those values meet the needs of the people in Shasta County and the surrounding areas?" After almost a year's worth of digging and feedback, here is what we have found, along with the ways we approach every opportunity we have to serve our community!

You matter

As we began to dig into the hearts of those in our company, we found a simple yet strong common thread, we all genuinely care about people and their wellbeing. We asked the question, “why do we do what we do?” Behind the work of water damage restoration, or fire damage restoration, we found that we simply wanted to help people in their time of need. We realized that was the joy behind our work, and everyone from our restoration techs to our office staff felt the same way. That became the drive behind every interaction with our customers.

Restoring more than your property

Once we had revealed our hearts, we wanted a better definition of what we do. As much as we enjoy work like mold remediation or biohazard cleanup, we knew there was more we aimed to accomplish with every interaction. Often we walked into situations with elevated stress and emotions running high. We saw the need people had in these moments that could be filled by the value we carry, and a phrase emerged "more than just your property, we aim to restore your peace of mind."

How we operate

We felt we had a richer understanding of who we were and what makes us tick, but we wanted to find ways to apply that to our day-to-day work. Through researching the feedback of our customers, we found two attributes seen in the work we do.


You can expect excellence in the work we perform and excellence in the way we treat you. We understand that your property is more than drywall and paint. It carries memories and experiences that are priceless, and we will always treat it as such!


As much as we walk into disaster restoration every day, we understand it’s rare for most people. Our approach is always with empathy to convey our heart for those we get to serve. Even though we successfully restore homes and businesses every day, we will never minimize how you feel throughout the process.

It is our pleasure to serve in any way we can. If you need disaster restoration services, don’t wait, contact us today!


Don't take our word for it.

10/22/2021 (Permalink)

Graphic of a phone with reviews If you need restoration work on your home or business, don't hesitate, contact us today! 530-222-0200

Over the last couple of years, we have looked at our process and the way people experience our company, and have begun creating ideas around fulfilling the needs of the people we have the opportunity to serve. Of course, we are not perfect, but the vast majority of the experiences people have had with us have reflected those efforts. It is by design that we approach every interaction with empathy and professionalism, but don’t take our word for it, here are some comments from recent customers of ours. 

Kind and thoughtful during a challenging time.

Debora M. Kind

Great service

Our experience was amazing! Very hard-working people and very kind and thoughtful. I want to thank Marty, Amanda, Dylan, Rodney, Lucas, Austin, and Jamie for all your hard work! My mom and I are so grateful for having such a great crew at a bad time.

Empathy and professionalism at every step.

Jiley Romney

Our SERVPRO team was absolutely amazing! From our first call to our last service visit the staff was always polite, efficient and professional.They worked around a challenging situation with ease and kindness. They kept us updated at all stages of the process.  Could not have asked for a better group to work with. Thank you to Amanda, Hanna, Eric, Tony, Laura, Janeen, Sarah and Robin!!

Treating your property as if it were our own.

Fred Richelieu

We were very satisfied with all the SERVPRO employees that came to our house and helped to remedy a water leak from our refrigerator water line. Everyone that served us was polite, took care with our belongings, had a great attitude and always asked how we wanted things done. Tony and Eric were especially helpful today bringing things back into our house from the storage pod. We would highly recommend this business.

Although the experiences expressed here are common we never take them for granted. We have worked very hard to create an atmosphere within our company that attracts the kind of technicians and office staff that truly care for people. From our owners to our office staff and technicians, we are very proud of the people we work with. It is an honor to serve the people we come in contact with every day!

If you need restoration work on your home or business, don't hesitate, contact us today!


Care at every step

9/13/2021 (Permalink)

Graphic of a hand helping out a customer Contact us today! 530-222-0200

In every interaction with our customers, our goal is to restore peace of mind as much as their property. We have found that you, the people of Tehama, Trinity, and Shasta counties, are as phenomenal as the scenery around and, it is our genuine pleasure to serve you! We have constructed the experience of our services in a way that reflects this sentiment. Here is what you can expect at every step of the process.

First contact

Our approach to your first contact with us is to be available 24/7 - 365. We understand that disaster doesn’t operate only 8:00-5:00, so neither do we. Julie Keil commented, “I had a major bathroom flood in the night. SERVPRO showed up almost immediately on a Saturday! They are in Redding and I live in Mount Shasta”. 

Disasters are something that we deal with every day. We realize it is something that you don’t. When you call us, you will be greeted by one of our amazing office staff members, who will treat you with the highest respect, care, and empathy. The road to restoring your property and peace of mind begins with your first contact with us! 

The restoration process

This is where many of our customers have felt our compassion at its highest level. Erin Lanzi commented, “Our insurance called SERVPRO and within a couple hours Mike, Marty and Javier were there removing the flooring along with other necessary measures, in 100 + degree heat I might add”. 

Our technicians have been a stellar part of our process. They not only excel at what they do, but they carry a heart to serve and go the extra mile. Many of our positive reviews mention them specifically as to why their experience was such a positive one!

Post restoration

For us, the completion of our work at your home is not the end of our job. From referrals for anything else you may need to billing and communication with your insurance provider, your experience and peace of mind are at the top of ours. In fact, we speak with many of our customers after a job to make sure their experience exceeded expectations. In those conversations, we ask questions regarding what was helpful for our customers, and since we know we can always improve, we even ask questions about what could have gone better. This feedback greatly impacts the way we approach each customer to ensure that you get the best service possible. After all, you deserve just that!

Here is a great review from Victoria Fowler that sums up our aim with every person we have the opportunity to serve.

“From the moment I called SERVPRO and spoke with Julie to the moment Marty called me back and rest assured me that my disaster was in great hands. I can’t say enough good things about SERVPRO Marty, Ken, and Mike. Marty came to my home and calmed my nerves. He told me step-by-step what was going to be happening and how they were going to handle my situation. Everything ran so smoothly through them and I cannot think them enough for everything they have done. Going through a disaster is hard enough in itself but when you have a crew like Marty, Ken, and Mike everything was left up to them and I didn’t have to worry about a thing. Thank you again for everything you have done to make my life seem easier in a very stressful situation.”

If you have experienced a disaster to your home or business, don’t hesitate, contact us today. We would love to help!


Actions Driven by Value

3/15/2021 (Permalink)

Glacier graphic with text "Actions Driven by Value" If you are in need of restoration services, don't hesitate to contact us! 530-222-0200

Lately, we as a company have been discussing ways to serve our community and customers even better than we have. Looking internally at the values we carry, and discovering what ways those values have become actions has been a fun and insightful process. What we have found is that at the heart of everything, we genuinely care about the peace of mind of our customers and our community. 


One of the ways that we have been looking internally is by studying the reviews people have left about us. It was a fantastic discovery when we found that most customers felt a restored peace of mind after experiencing our services. Empathy and professionalism was the most commonly expressed experience. We are now in the process of creating systems and activities that will help to grow this experience even further.


A magician never reveals their secrets. While that may be true for some, we have the heart to help people in any way we can. We understand there may be times when hiring a restoration company may not be possible. In those situations, we still want to offer as much help as possible. Much of our social media has been dedicated to offering tips on restoration and disaster prevention. In fact, we have a whole series of videos on youtube call Tips-on-the-go.  

Community involvement

Over the years, we have enjoyed supporting and participating in many of the amazing community events and foundations in Redding and the surrounding areas. Some of these groups include United Shasta, Salvation Army, Youth & Family Services, and recently we are helping a new foundation called the Liam Strong Car Giveaway. Its aim is to fight childhood cancer.

We are very thankful and proud of the community we serve. If you are in need of restoration services, don’t hesitate to contact us. We would love to help!


Brand Standards

1/15/2021 (Permalink)

Graphic of smiley face and stars If you are in need of restoration, contact us today! 530-222-0200

Recently we conducted a review of our business and brand to discover ways to better serve you, our customer. It is best stated that “ your brand is not what you say you are, but what others say you are”. One of the activities we completed was gathering all of our customer reviews and review what was said. We synthesized that information and discovered a few key areas that make us stand out in the crowd. Here is what we found!

Empathy and professionalism

After compiling over 150 reviews, what customers appreciated most about us could be broken down into 2 categories, empathy, and professionalism. What was interesting is that our customers defined those 2 categories with 3 values that overlapped to create each category. How our customers felt combined with our attitude created a sense of empathy, and our attitude combined with our work defined our level of professionalism. 

How our customers felt

We combined over 30 reviews specifically speaking to how our customers felt and formulated a remark that encompassed the attributes communicated by each. Here is what was combined: 

“SERVPRO of North Shasta, Trinity, and Greater Tehama Counties was very considerate of my emotional state. They helped to restore my peace of mind and confidence. I felt that I could trust them, and I was treated like family. They made my house feel like a home again.”

Our attitude

We combined over 20 comments regarding our attitude, many of them included generosity, supportive, and a customer-first attitude. Here is the combined remark that was created:

“SERVPRO of North Shasta's attitude was kind and friendly. They truly went the extra mile and kept me informed all the way through. I genuinely felt like they put me first.”

Our work

There were over 50 remarks regarding our quality of work. Of the highest attributes expressed, there was a mix of knowledgeable, timely, and high work standards. We combined these and many more attributes expressed to create this summarized statement:

“SERVPRO of North Shasta was very quick to respond! The workers were highly skilled and knowledgeable,  and I felt informed throughout the process. Their attention to detail and diligence lead to accurate and fast work. These attributes along with their cleanliness after the job was done communicated their high level of professionalism.”

If you are in need of a restoration company that values empathy and professionalism, contact us today. We would love to help!


What makes us great

12/7/2020 (Permalink)

hand moving blocks on a blue background If you are in need of restoration, don't hesitate to call. We would love to help! 530-222-0200

With over 40 years of professional experience, and owning a local SERVPRO franchise since 1993, we are thankful for every customer that we have had the opportunity to serve. We know that you have a choice in restoration companies, and we are honored to have helped many people in this community. Our love for what we do, and how we serve our community has continually grown over the years, and have found that it a mixture of attributes that make us a great choice in restoration. Here some of the strengths and experiences you can expect from us.

24/7 availability

Truly, 24/7 and 365 days a year availability. Disaster doesn't wait for convenience so neither do we. This allows for the quickest response time, minimizing the potential damage to your home or business. We have crews on call at all times, ready to run to your call. Whether fire damage, water damage, storm damage, and even Covid cleaning, we are always available, whenever you need us.

Community care

Saying that 2020 has been a challenging year is an understatement. Many people faced challenges they’ve never had, and all of us faced situations we never imagined we would need to. With all of the necessary business pivots and structural changes, we were very particular about staying true to our personal motto, “helping people in their time of need”. For almost a year now we have had a monthly giveaway called “LoveLocal”. When covid shut everything down, we knew that we had to do something. In order to help our local businesses and the people of our community, we gave away gift cards to local businesses that were geared towards essentials. It was such a pleasure for us to help our community, even beyond the scope of our normal work!

Excellent and professional work 

It is best said that the identity of a business isn't what the business says, but what others say about the business. With an average of 4.9 out of 5 stars on most review sites, our customers have come to expect a certain level of care and professionalism from our work. We operate from a people-first perspective, truly caring about the wellbeing of our customers. It is expressed best by saying not only are we restoring property, but our efforts are also to restore hope.

If you are in need of restoration for your home or business, don’t hesitate to contact us. We would love to help.


Customer Satisfaction

11/19/2020 (Permalink)

man holding up a sign with 5 stars graphic If you are in need of restoration services, don't hesitate to contact us. We would love to help! 530-222-0200

Reviews are a great way for us to gauge how we are performing as a company. We believe it's our responsibility not only to provide professional services but also to handle our customers with care and empathy. When a customer leaves us a review it gives us a chance to reflect on our strengths, adjust where we need to, and praise the techs that did a great job. Taking reviews to the heart is a big part of what makes our company great! Here are a few of our recent reviews!

Thorough and kind

Alanna Renstrom review:

When our dishwasher flooded the kitchen, SERVPRO came in the next day to evaluate the situation. Mike and the rest of the crew were incredibly kind to us and extremely thorough in their assessment and in remedying the situation. They came out to check our moisture levels just about every day for two weeks and always greeted us with a smile. I wish I could remember every person's name to thank them personally, but I hope they know we appreciated their professionalism and their service!

Thorough, kindness, and consistent care are some of the attributes Alanna expressed throughout her review. These are areas we almost daily discuss. We understand that the situations we walk into are not the most favorable, and we want to do everything we can to set our customers at ease and regain peace of mind. 

Fast response and a willingness to serve

Julie Donson’s review

I had a major bathroom flood in the night.  SERVPRO showed up almost immediately on a Saturday!  They are in Redding and I live in Mount Shasta.  They spent TWO WEEKS drying out my house, packing the entire contents of my upstairs into two pods, and demolition of wet walls, carpet, etc.  During that entire time, I received the best customer care that I have EVER had from any company!  I would especially like to mention Dianna (what a sweetheart) AND Laura (also wonderful).  Tony was team lead on site and was just super!  Amanda packed all my belongings with such care, I really appreciated her.  Everyone bent over backwards to work with me whenever I had any requests.  They were also very considerate of my anxiety level during this unpleasant event.  I am not kidding, the best service I have EVER received!

Julie had the chance to interact with multiple people through our company and found our employees to be highly considerate every step of the way. Fast response is another value we carry and are proud to execute. We were happy to be able to respond so quickly for Julie and to carry a serving attitude throughout all of our work for her.

Fast response, consideration, and a willingness to serve are a few reasons why our company has been such an asset to many homeowners and business owners throughout Shasta County and the surrounding areas.

If you have experienced a disaster and are in need of restoration services, don't hesitate to contact us. We would love to help.


Why SERVPRO? It's all in the name

10/28/2020 (Permalink)

graphic of a question mark with text SERVPRO of North Shasta, Trinity & Greater Tehama Counties, we are here whenever you need us! 530-222-0200

Since 1967 SERVPRO corporate has been a leader in the restoration industry. With over 1,500 franchises nationwide, SERVPRO has created a system that allows for personal touch while giving access to resources on a much larger scale. As a part of that system, we at SERVPRO of North Shasta, Trinity & Greater Tehama Counties believe the importance is in the name itself, to “serve” like “pro”. Here are some values we believe it takes to serve like a pro

Customer First

Nothing matters more to us than the people we serve. With every job from our initial call to the last interaction, our customers will know that their wellbeing and peace of mind matter to us. We consider ourselves a company of helpful problem solvers, that value people first, and happen to be excellent with the work of restoration. Much of our heart for people can be seen in our community involvement, and programs we have developed to help our local community outside of our work with restoration. If you are looking for a company that will treat you with professionalism as well as compassion, you have come to the right place.

Restoring hope

In an interview with Doug, one of our owners, the heart of our company was revealed by a simple phrase.

Doug was giving an example of how many people come home and walk into something like a water damage situation with ceilings caved in and a house full of water. They think "how am I ever going to fix this" and Doug's response in its simplicity carries a seed of hope “There is a way to fix that, we do it every day” 

At our core we are problem solvers, we are excellent at what we do, and we want to help our customers find hope in a seemingly hopeless situation. That is what we do "every day".

Excellent workmanship

Over the years some of the most consistent feedback has been about our level of workmanship. For us, a home that has been affected by fire damage isn't just about walls and a roof, it's about the memories and experiences those things carried. Our passion to give our best on every job is driven by our heart for restoring your most valuable assets, your home, and your heart. We know that excellent workmanship should come with excellent care in these situations, and it is our pleasure to deliver both 

If you are looking for restoration done on excellence, by a crew who will care about what it means to you, then you have found the right place! Contact us today

SERVPRO of North Shasta, Trinity & Greater Tehama Counties


A Track Record Of Success

10/9/2020 (Permalink)

Woman holding thumbs up graphic If you are in need of restoration services, contact us today. We would love to help! 530-222-0200

Over the years, SERVPRO of North Shasta, Trinity & Greater Tehama Counties has held close to the standard our motto expresses, “Helping our community in their time of need”. We take great pride in the work we do as well as how we handle our customers. To us, it’s not just property we restore, but we strive to restore hope as well. Here is some great feedback from customers who felt just that.

A Great Referral

On Facebook, Lynna Decker Bagshaw commented that she was happy that we were referred to her.

“I am so glad I was referred to SERVPRO. They came in quickly and got to work. Their team was helpful and kind.  Laura made daily contact to let me know the status of the cleanup. Laura walked me through the steps of what needed to be done more than once and helped me understand. The team worked well with the insurance adjusters which made the process smooth. Thank you so much for all of your help.”

Many of our customers come to us by referral. We truly understand how valuable people are, and treat them as such. We have found that referrals are a natural reaction when someone is approached with genuine care and value.

Keeping you informed

From Google My Business, Sharon Haley commented that she felt well informed through the process.

“These people are just amazing. I have never in my life found a company as great as this one is. I had a line leak behind my refrigerator and when they came out Mike found the problem. They took charge of everything and kept me informed all the way through this terrible time for me. Marty and Ken were so great to work with they were professional and I can't even tell you the respect they showed me. This company is just awesome they are fantastic.”

Your property is valuable. We understand that often it’s not just your “stuff” but the memories they hold. We have found one of the most beneficial and respectful actions we can take is to make sure you know what we are doing, when we are doing it, and how we are doing it with every step we take.

Real Estate Agent Loves To Recommend Us

Left on our website was a comment from Jim S. a real estate agent in Redding.

“I am a local Redding Real Estate Agent, and have just finished up with a project on a home I am listing. SERVPRO North Shasta came in and really did an outstanding job cleaning and removing tobacco smoke from all over the house. Their process was extremely detailed and efficient.

The staff from top to bottom was outstanding! From Laura, to Mike and Tony and his crew, what a great local resource to have. I would use them and recommend them to any of my clients and colleges. Thanks SERVPRO for the great service and work!!”

Helping our local businesses is a priority for us. We love to serve and partner with businesses in our community as much as we can. We understand the importance that a thriving local economy, and we are honored to help with commercial restoration in any way we can. In fact, we care so much about our local community that we have created a program specifically to help promote and drive traffic to other local businesses. It is called LoveLocal, and you can check it out here.

There have been many satisfied customers from our work, and we continue to strive at making the experience with us even better! 

If you or someone you know is in need of restoration, don’t hesitate to contact us. We would love to help!


You Deserve More

7/27/2020 (Permalink)

Black and green graphic with circles Contact us today for all of your cleaning and restoration needs! 530-222-0200

When hiring a restoration company, the first thing most people expect is professional work. For our company, that’s not the height of our standard, but the floor from which we build. Sure, there are many other professional-level restoration companies, but we believe you deserve far more than professional service. We believe you deserve an experience that will not only restore your property but also care about restoring hope. You deserve a company that cares more about people than simply landing a job and a company that’s invested in the community that you live. At SERVPRO of North Shasta, Trinity & Greater Tehama Counties, we are constantly asking the question “how can we help”. Here are a few ways we have found that we can help best.

Restoration Tips 

As much as we enjoy helping people in their time of need, we would much rather you not have a situation where restoration is needed. We also understand that there are times that a small amount of work on your home is necessary, and would not require a restoration team. Because of this, we are constantly giving tips through our social media posts, and also have a YouTube playlist called Tips-On-The-Go dedicated to prevention and restoration tips. You can check out these videos here!

Community Involvement

Our heart for this community goes beyond just words. We have been involved in helping organizations like United Shasta, One Safe Place, and Youth & Family Services among others. One of the programs that everyone can benefit from is our LoveLocal giveaway

We started our Love Local program at the beginning of the year, and once the COVID-19 loc down took place, we felt the need to support local businesses while helping the people in our community. Our idea was to buy from our local businesses and give away those items to our community that may be hurting from jobs shutting down. This is a giveaway we try to run every month. Feel free to enter this months for your chance to win!

Technicians Who Care

We know that our technicians are the first line of defense when it comes to the experience our customers have with our company. We strive to hire people who genuinely care for others, and have a work ethic that matches that. Our company culture promotes those that put people first, maintain a professional work ethic doing so. Many of the reviews we receive speak highly of our technicians. To see some of our customer’s favorite technicians take a look here!

When you support us, you support a company that gives into and gives back to our community. We are proud to be a part of this community and will continue to find ways to serve. If you have any questions or are in need of restoration, feel free to contact us at 530-222-0200 or

We are Cleaning Experts

3/17/2020 (Permalink)

Thumbs up on green background For Professional Cleaning, contact us today! 530-222-0200

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of North Shasta, Trinity & Greater Tehama Counties




Why SERVPRO-Serving Our Community

1/6/2020 (Permalink)

SERVPRO technician Contact us today! SERVPRO of North Shasta, Trinity & Greater Tehama Counties 530-222-0200

It was just a few days ago, in a follow-up call had with a customer, that we gained insight into something that revealed the heart of our company in a simple yet profound way. As our customer recalled her experience, she spoke of a specific technician named Marty. She said that Marty was very detailed in explaining why certain demolition needed to happen, what would happen if they didn’t do the work, and how this was going to make the situation better. What she didn’t communicate, and maybe didn’t realize at the moment is that Marty saw how distressed she was. After all, a home isn’t just walls, but the memories made in them. Marty saw this and cared enough about our customer that he extended is his job beyond restoration and made it about her peace of mind.

We want to be a hero and a problem solver to our community. It just so happens that we are good at restoration, so that’s the way we help. We do realize that there are needs in this community that fall outside the reach of restoration, and we have decided to do something about that.

Here are a couple of ways we’ve decided to further help our community


Strong local businesses build a strong community. Every month we have a program called “LoveLocal” that highlights a local business and brings more exposure to their company. The program is a giveaway contest ran on facebook that features a product or service they offer. Video is used heavily in the process, and the company featured each month will end up with a professionally shot promotional video.

Putt It Forward

Putt it forward is a golf tournament we have organized as an annual fundraiser. United Shasta, One Safe Place, Youth & Family Programs, and APD K9 unit are all beneficiaries of this fundraiser. These companies are all phenomenal organizations that are truly making Shasta county a better place. Currently, we are on track to raise close to 30k with this event.

As restoration is the main focus of what we do, helping people in their time of need will continually deepen as the reason why we exist, and situations like Marty had will happen even more frequently. 

For restoration on your home or business from a company of compassionate professionals, contact us today!

SERVPRO of North Shasta, Trinity, and Greater Tehama Counties


Company Culture Matters-Redding Restoration Company

11/27/2019 (Permalink)

Restoration workers A Professional Restoration Company with Compassion! Contact us today 530-222-0200

We follow those who lead, not because we have to, but because we want to. We follow those who lead, not for them, but for us.” -Simon Sinek

Personally, It has been a rare occasion that I have worked in an environment that engages and platforms the strengths of their employees as much as SERVPRO of North Shasta, Trinity & Greater Tehama Counties. Definitely not what you would expect from a restoration company!

Thankfully, in my opinion, SERVPRO of North Shasta, Trinity & Greater Tehama Counties is much more than just a restoration company. Sure, what we do is the restoration of homes and businesses, but why we do it is much deeper than fire, water, and mold.


We take pride in holding true to our vision of "Helping our community in their time of need". Many times, our heart goes beyond the scope of our primary work, which has given way to starting programs like LoveLocal which is an effort to help enrich our community by spotlighting local companies. Additionally, we have helped many outside organizations like ThinkPink, South Shasta Food Drive, and S.H.I.E.L.D. Regional Training where we have raised close to 37,000 dollars in donations.


It is rare to come in and not have a day filled with smiles and laughter. There is something to be said about a team that genuinely enjoys what they do, working together. There's a synergy that happens which allows those involved to accomplish much more together than they would alone. You can even see some of our fun times through our "Office Antics" series!

In our line of work, it is unfortunate that we come across people, in many ways, on their worst day. It's no wonder that those who truly have a heart for people gravitate towards this type of business. Thankfully for us, our particular franchise champions this as a cornerstone of our culture, which reflects highly in the team that has been developed at SERVPRO of North Shasta.

In an unexpected, disaster situation, your world can be seemingly spinning out of control. At SERVPRO of North Shasta, we take great pride in bringing confidence to these situations by helping our customers understand there is always a solution. In fact, it was said best in a recent interview by our leader and owner Doug Stephens,

"People will come home to a whole house full of water, their furniture is all wet, their clothes are wet, and they think how am I ever going to fix this, well there's a way to fix that, we do it every day!"

SERVPRO of North Shasta


Disaster and Insurance - Redding Restoration

11/15/2019 (Permalink)

Post it note on board For disaster restoration, contact the professionals at SERVPRO of North Shasta today! 530-222-0200

There is never a good time for a disaster to happen and when it does happen chances are you already have so much on your plate. There’s a good chance you may be overwhelmed with stress from damages and trying to figure out how to get the repairs going. On top of it all, now you need to contact your insurance and see if these particular damages will be covered or not. 

How the SERVPRO® of North Shasta, Trinity & Greater Tehama Counties office can help you

When you experience a disaster please call SERVPRO of North Shasta, Trinity & Greater Tehama Counties, the longer you wait to call

professionals for disaster relief clean up the more secondary damages can begin to form, like mold. Let us restore while you rest. 

  • Insured parties have the right to choose any contractor or mitigation specialist, not just the one the insurance company suggests. Many people think that the only choice they have is the one company the insurance provider refers to. However, that is not true. The Insured ALWAYS HAS THE RIGHT TO CHOOSE. 
  • We will be in direct contact with the adjuster for approvals and updates, so you don’t have to. 
  • We also can schedule any necessary testing, abatement, storage pod, and dumpster deliveries. 
  • Not all people realize how important it is to stay in contact with their adjuster throughout the mitigation process. Your adjuster should be able to give you the information about how the claim process works if you have a deductible and how the payment process works. 

The office works well as a liaison between you and your insurance company. SERVPRO is the preferred vendor for nearly all the large insurance companies. We also go above and beyond insurance protocol. When a disaster happens you need the best, don’t hesitate to call SERVPRO of North Shasta, Trinity & Greater Tehama Counties, 24/7-365. 530-222-0200

Community Involvement

10/15/2019 (Permalink)

SERVPRO® of North Shasta, Trinity & Greater Tehama Counties Crew For emergency restoration from a company with professionalism and compassion, contact us today! 530-222-0200

At times it can be hard to articulate the authentic care and pride we take in helping our customers. There have been quite a few situations over the years that have truly moved us, and we felt it was only fair to share some of those moments with the rest of the world!

Here are some words from employees of SERVPRO® of North Shasta, Trinity & Greater Tehama Counties on the community we have helped

Community involvement

An elderly gentleman had water damage in his home and was relocated temporarily to a hotel. He expressed that he was afraid that if laid down flat on the hotel bed he wouldn’t be able to breathe well, he mentioned to our staff that he usually sleeps in his recliner. Once our techs heard this, they picked up the recliner on their own time and brought it to the man’s hotel room so he could sleep easily.

When the Carr Fire broke out, one to the many parts of the North State it threated was our local museum and animal sanctuary. The animals at this park are non-releasable and most are rescued, many of them are native to North America and Redding in particular. When we heard the facility was being evacuated and nearly 70 animals were in danger, we donated our air purifiers to help keep the animals from breathing the toxic air.

After doing extensive research, we learned about how much danger firefighters and their families are in after a fire. With the majority of building materials being petroleum-based, the ash is made of very dangerous carcinogens which causes cancer. SERVPRO of North Shasta donates hospital-grade disinfecting wipes to all the fire stations in the area. These wipes are used to clean the turn out gear and stop the spread of the cancerous carcinogens. Our community’s safety is always our top priority, we are always happy to help in any way we can.

Our team came across the SHIELD Training organization. This is a new training organization and facility that incorporates all forms of Law Enforcement, Fire personnel, and Paramedics. This facility holds all training courses required for all fields and can also be used as an additional substation for a large emergency operation. SHIELD is holding a large black-tie event; our staff is donating time to gather donations and create their promotional videos and social media.

It's amazing to see how much can be accomplished in the community when we all come together. SERVPRO® of North Shasta, Trinity, and Greater Tehama is happy to be a part of the community and help in any way we can.

Restoration Services-Why choose us

10/7/2019 (Permalink)

Employees of SERVPRO® of North Shasta, Trinity & Greater Tehama Counties Restoration Services from a company with compassion. Contact us today 530-222-0200

SERVPRO® of North Shasta, Trinity & Greater Tehama Counties has become an industry leader in the Redding and Shasta County area. Our expertise and professionalism speak for itself, but the driving force behind what we do goes beyond fire damage and water damage restoration. 

Helping our community in their time of need through expertise, compassion, patience, and professionalism is the vision of our company. We believe in our community, and that is because of the people in it. We have come across some of the most resilient and valuable people you can imagine, and unfortunately, even they have days where disaster strikes. 

Disaster Clean Up

Services with compassion. We pride ourselves in having a staff that truly cares for the people we come across in our daily work. This shows through the joy in our office culture. We are extremely selective with who we hire because ultimately we know the quality we hire is the quality you will be treated with. Often we meet people on their worse day, and it is our goal to bring some semblance of normalcy back to their lives. We understand that every time emergency clean up services are needed, it can leave you feeling lost and confused. This is why trust and compassion have become the benchmark for how we treat every person we have the opportunity to serve. 

Water Damage Restoration, Fire Restoration, Biohazard Clean Up 

If these are services you require, you will be treated with honesty, compassion, and professionalism at every turn. Contact SERVPRO® of North Shasta, Trinity & Greater Tehama Counties today 530-222-0200 

SERVPRO’s® Emergency Ready Program necessary for my business?

9/30/2019 (Permalink)

When life happens and you need help please call SERVPRO® of North Shasta, Trinity & Greater Tehama Counties @ 530-222-0200

Are you prepared for the worst?


With the very recent wildfires, flooding and snow fall the North State has seen the last 2 years, putting a business preparedness plan in place is crucial.

FEMA’s most current business disaster report claims nearly 40% of small businesses never reopen after weather tragedy strikes.  Considering it only takes a couple inches of water to cause thousands of dollars in damages. When it comes to wildfires losses, the nation’s damages in the last 2 years, have exceeded 40 billion dollars. National Oceanic and Atmospheric Administration’s (NOAA) statement of disaster, indicates from 2016 to 2019 the cost of damages from weather just in the state of California shot up to 48 billion dollars.

Planning for disasters can help you save costs, time and headache when you find yourself ankle deep in water.

Being prepared is vital for making it through any kind of disruption the weather will bring, whether that’s a fallen treeleaky roof or fire. It’s hard to imagine these events taking place and when they do hit, it’s ALWAYS at the worst possible time. Understanding what to expect in advance is key to help minimize any lost time your business might experience.

SERVPRO® of North Shasta, Trinity & Greater Tehama Counties provides an Emergency Ready Profile (ERP) service at NO COST to business owners and private residents. It contains important information you and your staff will need in case of an emergency. This profile provides your company with the building details like locations of gas, water and electrical shut offs. There is an app for your smart phone/tablet, hard copy and tags on shut off valves, informing you and your staff of the proper steps of how to use the shut off valve, and a list of your preferred contacts like, electricians, plumbers and utility company.

By working with SERVPRO® of North Shasta, Trinity & Greater Tehama Counties to create your custom-made Emergency Ready Profile you will have the advantage of 50 years of experience in reducing the impact of any man made or weather disaster. SERVPRO® is a leader in fire and water damage with a 24/7 on call service response and can help you quickly get your business or home back in pre-disaster or better conditions.

When life happens and you need help day or night please call

SERVPRO® of North Shasta, Trinity & Greater Tehama Counties

@ 530-222-0200


SERVPRO, you do that too? | Redding Restoration Company

9/9/2019 (Permalink)

Redding and Shasta County Restoration Services Available 24/7 530-222-0200 "We are always here to help"

The community in Shasta County has seen us driving around in our bright green SERVPRO fleet a lot this past year. It's easy to link us to fire damage and water damage restoration from the natural disasters we’ve had. However, there is much more to us than just fire and water clean-up.

First, we have a 1-4-8 policy. Within 1 hour from notice of loss, we will contact you for service. Secondly, within 4 hours of loss notification, we will be on-site to start mitigation services. Thirdly, within 8 business hours, a verbal briefing of the scope of work will be communicated to you by our staff.



Fire, Smoke, and Soot

Water Removal and Dehumidification 

Mold Mitigation and Remediation

Move-Outs and Contents Restoration

Document Drying     

Contents Claim Inventory Service 


Biohazard, Crime Scene, Hoarding and Vandalism

Carpet, Upholstery, Drapes, and Blinds 

Ceilings, Walls and Hard Floors 


Among this extensive list of services, we also are here as advisors. You could be wondering if damages are worth filing a claim and potentially getting dropped by your insurance provider, we are here to help with information on costs and services. 

Our customers usually don’t have a preferred vendor, if that’s the case for you, we have a list of vendors in every area we operate in. If you need an electrician, roofers, plumbers, and general contractors, we have a list of companies we trust, that you can use to help you with your needs. 

Our staff; we all must complete an extensive background check before being considered for any position with SERVPRO of North Shasta making our staff safe for the community. We are a like-minded team; here to help with any disaster that comes your way, day or night. We treat every incident as if it happened in our family’s home. Manors and politeness are our top priorities while working with you through this disaster that has temporarily disrupted your life. 

For Restoration Services in Redding and Shasta County, contact us today!


WHY SERVPRO® - Safety, Experience and Friendship

7/9/2019 (Permalink)

Like it never happened.®

The reasons families trust SERVPRO® to restore fire and water damage in their homes.

Northern California can bring many different weather conditions producing fire, flooding, tree and snow damage. On top of unexpected incidents that can take place, like, broken pipes, sewage-biohazard. When these events happen to your home, nervousness and stress about the damaged conditions can last much longer. Our trustworthy and highly trained SERVPRO® technicians use their training to work in Redding and Shasta County making your recovery from tragedies, stress free and organized. 

We understand that safety and communication with your family is key and it is maintained throughout the entirety of the restoration and recovery process. Our business staffing model is extremely strict and selective through the background vetting and training process. We always look at every situation as if we personally are going through the disaster.

Our goal is to make sure all customers have a seamless stress-free experience when disaster strikes. Let our team of professionals eliminate concerns when it comes to navigating your insurance claims with agents and adjusters. SERVPRO®’s experts can guide your family in the right direction with both the work we complete and outside professionals that we network with such as, framers, plumbers and electricians. We also work closely with city, county and state agencies that help simplify efforts with your family’s home restoration after a disaster.

Our staff would like to know how we can assist you and your family when disaster hits. We hope the first number you call is SERVPRO® of North Shasta, Trinity & Greater Tehama Counties  530-222-0200

Why SERVPRO? – Trust, Customer Service, Professionalism and Excellence for You!

11/29/2018 (Permalink)

Why SERVPRO? Fast, Professional Response to Your Fire and Water Damage Emergency. Call Us Now! 530-222-0200

Redding, California’s SERVPRO of North Shasta, Trinity & Greater Tehama Counties is ideally located in the heart of Shasta County.  Our extensive service area blankets destination communities in the Shasta-Cascade region like Dunsmuir and Mt. Shasta.  Also, extending from Corning, Orland, Anderson, Red Bluff and traveling up the I-5 corridor to the Oregon border communities of Weed, Yreka and extensive points West into Trinity and Siskiyou counties, Igo,  Weaverville and as far East as Palo Cedro, Bella Vista, Shingletown, Round Mountain, Burney, Alturas, Lassen and Modoc counties.  


Carrying the weight and recognition of our SERVPRO brand strengthens the quality, professionalism, solutions and results we bring 24 hours a day to Redding and North State home owners, commercial property facility managers, insurance and real estate agents for fire, water, mold and sudden regional fire or storm disasters like we just experienced with the #CarrFire and possibly may experience more with the soon coming wet Northern California Winter rains and flooding.

In the News…

SERVPRO and College Football on ESPN - New SERVPRO® First Responder Bowl to be played at Cotton Bowl Stadium – December 2018    Exciting News – The anticipated annual football game played at Cotton Bowl Stadium in Dallas, Texas has been renamed the SERVPRO First Responder Bowl.

Fire & Water - SERVPRO® Disaster Recovery Teams Activated to assist in Northern California Wildfires

We all block emergencies and disasters from our minds and hope they never happen to us. When those sudden fire, smoke and water emergency disasters do happen to your home or business in the middle of the night you can rest assured that SERVPRO of North Shasta, Trinity & Greater Tehama Counties is here in Redding waiting take your call and respond quickly and with professional compassion and expertise to your home or business quickly. Take it from us, we will put your stress at ease!

Mold RemovalApartments, condos, homes and commercial buildings, at some point, will experience leaks, flooding, or other forms of destructive indoor moisture damage.


Call SERVPRO for residential mold remediation.

Our professional technicians will set up containment barriers and air scrubbers to remove toxic black mold spores.  Along with mold and mildew deodorization and cleaning we pride ourselves on providing clear communication, reasonable pricing, and an effective project schedule. This is exactly what you, our customer, requires; to feel safe and have your unique needs and whishes as top priority.                             

Home and Business Restoration ServicesSERVPRO Commercial and Residential Cleaning

We also provide a wide array of services to address any cleaning or restoration needs: Biohazard, Carpet & Upholstery, Ceilings, Floors & Walls, Document Restoration, Drapes & Blinds, Odor Removal, Sewage, Trauma & Crime Scene, Vandalism & Graffiti.

Our local Redding, California community knows and trusts our local family owned approach to on-site emergency clean up.  We are certified and industry leading experts.  We hold ourselves to high standards to give you the attention, compassion and response you need by a team of friendly, clean, background checked and trained technicians with years of combined experience servicing residential and commercial clients just like yourself.

Call SERVPRO of North Shasta, Trinity & Greater Tehama Counties Today!  530-222-0200

Why SERVPRO? – Shasta County, California Commercial Fire, Water, Mold Damage Cleaning

11/21/2018 (Permalink)

Commercial Business and Property Loss? Call Us at 530-222-0200. Experience the "Why SERVPRO?" Advantage.

Customers appreciate your commercial property’s clean and safe “open for business” presence.

Unexpected disasters will happen, and you need to find professional commercial cleaning or emergency restoration services fast.  SERVPRO of North Shasta, Trinity & Greater Tehama Counties professionals have the training and expertise to help make it “Like it never even happened.”

Call us at 530-222-0200 24 hours a day to drastically minimize your business interruption.  Our certifications and training include restoration services for fire and water damage, including electronics restoration and document drying. We are also Redding, California and Shasta County’s primary resource for commercial mold remediation. We bring our extensive capabilities, equipment, professionals and experience to any commercial cleaning sector including retail, education, property management, healthcare, hospitality, food service and restaurants.

Commercial Building Cleaning Services

Your business need could be removing an odor problem or deep cleaning flooring or carpets. You can always count on SERVPRO Franchise Professionals to get even the most extensive commercial large loss projects completed right the first time. We respond quickly and work hard to ensure that your office, client, and business workspaces are restored, clean and odor free.

Fire, Water and Mold Cleanup 

  • Water damage from a major Northern California winter storm event or even a broken water line can bring your customer service and revenue to a halt.
  • Fire damage, as our local Redding and surrounding areas of Shasta Lake, Dunsmuir, French Gulch and Whiskeytown Lake communities suffered from the Carr Fire, can be very devastating for the continued operation of business or commercial property. Keep in mind that beyond fire, smoke, and soot damage the resulting water damage from firefighting efforts and fire extinguishing systems often occurs.
  • Mold grows in warm and moist crevasses, walls and structural openings and can be caused by even a minor water intrusion, such as a loose water pipe fitting or slow unnoticed roof leak. Mold problems can also present a serious health risk to clients, customers and employees exposed at your commercial property.


Biohazard Cleanup – Decontamination of your business premises from trauma, industrial, chemical and sewage backup spills, vandalism, or other biohazards is not only emotionally detrimental to everyone involved in your business enterprise but also produce unsafe and biologically toxic pathogenic exposure to humans and animals.  Our Redding, California SERVPRO professional technicians carry the necessary certifications, training and experience to safely remove, contain and sanitize blood, homicide, animal waste, chemical, tear gas and meth lab residue.

Office Carpet and Upholstery Cleaning – Professional office carpet cleaning can remove and deodorize moderate to heavy soil conditions that accumulate from ongoing public and business usage such as dust, dirt, body fluid, food, animal hair and foot traffic grime in your carpets.

Document Restoration – Business interruption in commercial facilities extends beyond fire and water structural damage.  Documents, photographs, books, client files and irreplaceable paper records could be permanently lost.  SERVPRO of North Shasta, Trinity & Greater Tehama Counties has the capabilities of quickly securing wet or soot infused contents and “freeze drying” these in a state-of-the-art facility to dry, clean, disinfect and deodorize to a restorable condition.

Trauma and Crime Scene Cleanup – Businesses and educational facilities, as public spaces, are not immune from criminal activity.  Certainly, in recent times, even the unspeakable tragedies of active shooter events require the cleanup services of a compassionate and certified restoration provider to sanitize and deodorize the aftermath of fingerprint powder and forensic chemicals, tear gas, pepper spray, fire extinguisher residue, blood, body fluid and tissue remains.

Read Our Article: - Active Shooter and Commercial Business Crime Scene Clean Up

Vandalism and Graffiti Clean Up - Riots, burglary or negligent vandalism, like breaking a window or a hole in the wall, can cause significant water and mold damage.  We are able to remove and clean spray-painted graffiti from exterior walls, clean driveways, walkways, asphalt, metals, wood, glass, plastic, masonry, brick, stone and concrete.

Call SERVPRO of North Shasta, Trinity & Greater Tehama Counties – 530-222-0200

Experience has taught us that people want to work with a company that operates honestly and with care for their customers and commercial properties. We have become a trusted advisor to the insurance industry and a wonderful resource for our current and long-time Redding and Northern California customers along with anyone who calls for advice. We are that locally owned and operated family business with over two decades of home and business fire and water cleanup and restoration experience; that's why it is an absolute joy to get out there every day and let homeowners, commercial businesses, property and facility managers, insurance producers and real estate agents in Shasta, Trinity and Greater Tehama Counties know that they do have a choice when hiring a restoration contractor. 


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Why SERVPRO? – Trust, Compassion and Communication

10/24/2018 (Permalink)

Why SERVPRO? Because we care. We are locally owned and operated here in Redding, California. Call us now at 530-222-0200 for a fast response.

SERVPRO of North Shasta, Trinity & Greater Tehama Counties has been redefining the mold, fire and water restoration industry in Shasta County. 530-222-0200

The sheer volume of fire and water damage emergency resources, capabilities and expertise we bring to our local Redding community is nothing short of amazing.  Because we are part of the nationally recognized SERVPRO brand our training of home and business owners, insurance and real estate agents and property managers, at a regional level exponentially increases through our ability to utilize the national scope of mitigation and restoration training through the vast experience of 1700 SERVPRO franchise professionals.  What this means for Redding residents is that when you choose SERVPRO, you choose the best!

SERVPRO Performance Guidelines

Our SERVPRO technicians are trained professionals and certified in Fire Restoration, Water Restoration, Carpet and Upholstery Cleaning, Mold Removal, Biohazard, Truama and Crime Scene Clean Up  Also, as one of the nation's leading providers of restoration services, SERVPRO has developed the most extensive performance guidelines in the industry. As a Redding, California SERVPRO Franchise we adhere to over twenty different guidelines to receive insurance client referrals from the likes of Farmers, State Farm, AllState, USAA and dozens of others. From insurance to background checks on employees, each requirement is maintained continually to help ensure our Shasta County and Northern California customers get the best possible service.

Transparent Job Documentation and Customer Communication

When you originate your contact at SERVPRO of North Shasta, Trinity & Greater Tehama Counties, your referral gets tracked and reported at each step of the work process. We follow IICRC fire, water, mold and standardized restoration industry cleaning procedures.  Our SERVPRO water drying workbook provides complete industry standard validation. The “DryBook” as we call it is a trackable and transparent documentation pipeline so our customers can stay informed on daily job progress and status reports.  Proper equipment utilization and drying validation is a part of every job file when you call 530-222-0200 and use us as your vendor of choice.  From the first notice of loss and the cause of the claim to response times and ongoing job status details; we provided the most comprehensive mitigation reporting data available.

Read our happy customers reviews on Facebook, Yelp and Google

Trust SERVPRO of North Shasta, Trinity & Greater Tehama Counties to do the job right.  The results from our years of experience helping home and commercial business owners effectively and quickly stop, clean and restore the most harrowing fire, biohazard, trauma, crime scene, water and mold damage disasters speak for themselves.  We are available and on-call every hour and every day to provide answers and on-site SERVPRO experts, equipment and peace of mind. 

Your emergencies are our emergencies met with courtesy, compassion and trust.

Call Us Now!  530-222-0200

SERVPRO Customers, Insurance Claims, Fire, Water, Rain and Mold Damage Clean Up

10/8/2018 (Permalink)

SERVPRO - 530-222-0200 Redding, California Fire | Water | Mold | Storm Emergency Damage Cleanup & Restoration

Because SERVPRO is a Fire and Water Damage restoration industry leader our position as a local Redding franchise provides our Shasta Country and Northern California communities with a national open line of communication to a vast array of property casualty insurance carriers including AAA, ACE, Allied, Allstate, California Casualty, Chubb, CNA Commercial, Farmers, Fidelity, Grange, Hanover, Hartford, Homesite, Liberty Mutual, Mercury, Nationwide, State Farm, Safeco and many more.  

SERVPRO of North Shasta, Trinity & Greater Tehama Counties goal is to maximize our customer satisfaction in working with their residential and commercial insurance provider through preexisting national accounts and business-to-business relationships with these insurance carriers who trust and know our exacting high standards and the extreme benefits that a partnership with SERVPRO can provide for their customers.


Insurance companies, claims representatives, agents and adjusters prefer to work with SERVPRO because we provide:

  • Internal audits and quality assurance
  • Background checks for temporary personnel and SERVPRO Franchise professionals.
  • Insurance agent and adjuster communication compliance with SERVPRO
  • Job file completion and proof of work pipeline transparency and documentation.
  • SERVPRO Franchise owners and technicians hold certifications and specialized training through adherence to IICRC Standards.

Our Redding, California customers can expect consistent and effective results from SERVPRO of North Shasta, Trinity & Greater Tehama Counties each and every time because we uphold the strong tradition of the SERVPRO “Like it never even happened®” brand.

Continuing Education – Insurance Agent Learning Resources

The job of an insurance agent or adjuster is to apply the policy and make appropriate adjustments to the claim.  SERVPRO of North Shasta, Trinity & Greater Tehama Countries provides continuing education classes specifically tailored to increasing fire, water and mold restoration industry best practices to our local insurance producers.  Our classes blanket most of the Northern California region including the City of Redding and as far north as Mt. Shasta, Yreka and Weed.  Moving south we hold classes in Red Bluff, Corning and Willows. 

Annual licensing requirements in the State of California requires insurance agents and adjusters to acquire ongoing education hours.  We at SERVPRO are pleased to offer CE courses throughout the year in:

SERVPRO of North Shasta, Trinity & Greater Tehama Counties is a local Redding family owned and operated restoration company creating a safe, clean & comfortable living environment for you and your family.  With highly trained specialists, 24-hour service, faster to any disaster, advanced technology and national support to scale to any water, rain, flooding or storm damage event; SERVPRO has your back.

 Call Now!  530-222-0200

Why SERVPRO? - Training & IICRC Standards in Fire and Water Cleanup and Restoration

9/27/2018 (Permalink)

Fire | Water | Storm | Mold - Emergency Damage Cleanup and Restoration - 530-222-0200 - Redding, California

We at SERVPRO in Redding, California believe that our customers deserve the very best service, expertise and professionalism.  

Ongoing and extensive training allow us to hold the highly respected Institute of Inspection Cleaning and Restoration Certification (IICRC) in Fire and Water Damage Restoration.   We find this is the best way to bring the highest level of results coupled with fast response, decades of front-line experience and personal, friendly and trusted service to our Shasta County and Northern California residents and businesses. 

Also, SERVPRO of North Shasta, Trinity & Greater Tehama Counties also offers popular continuing education courses designed to educate, entertain and inform insurance producers, agents and adjusters in the latest trends and state-of-the-art best practices of fire, water and mold damage repair and restoration incidents experienced by their property casualty claims customers.

Call Us Now!  530-222-0200    24 / 7 - 365

Certainly the large impact and catastrophic Carr, Delta and Hirz fire incidents throughout Shasta and Trinity counties triggered preexisting SERVPRO “STORM Teams” from the San Francisco Bay area including out-of-state SERVPRO professionals from Oregon, Montana, and Idaho, all racing to provide emergency smoke, soot and ash clean up to our community.

Because we are a SERVPRO franchise our ability to scale people, equipment and resources is unparalleled in the North State.  From a leaking toilet in a home to commercial large loss disasters we can quickly scale the scope and volume of resource requirements.  Our ability to produce desired recovery results for our customers includes:

  • The prompt handling of insurance claims through the SERVPRO National Call Center.
  • Job process and best practices accountability from the first moment a customer picks up the phone and calls us to the finished dry, clean and restored property.
  • Major retail, financial and insurance giants like State Farm, Farmers, AllState, Big Lots, Coca-Cola, Planet Fitness, Southwest Airlines and many more have national accounts with SERVPRO as their “go-to” trusted restoration industry provider.
  • SERVPRO of North Shasta, Trinity & Greater Tehama Counties technician and vehicle standards.
  • Documentation requirements for every detail of a job – from start to finish.
  • A rigorous SERVPRO quality assurance program.
  • We serve insurance adjusters and their clients.

As Redding, California’s trusted and experienced SERVPRO Franchise professional our job is exacting standards, clear and frequent communication to maintain customer reassurance and ensure quality service by providing accurate and transparent documentation. 


Remember 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to customers within hours. SERVPRO documented and measured performance increases value to our residential and commercial clients. Our years of hard-earned results in the fire and water cleanup and restoration industry maintains our competitive advantage by achieving customer satisfaction.

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WHY SERVPRO? – Redding, California

9/13/2018 (Permalink)

Why SERVPRO? Fast Response, Professional Team and Customer Satisfaction - 530-222-0200. Call Us Today for any Fire, Water, Storm or Mold problem.

A Safe, Clean & Comfortable Living Environment for You and Your Family.

We are highly trained fire, water, storm and odor damage clean up and restoration specialists.  SERVPRO of North Shasta, Trinity & Greater Tehama Counties provides 24-hour service, advanced technology and is faster to any size disaster.

Our Shasta county SERVPRO professionals understand your situation. As a residential or commercial business property owner or a real estate or insurance agent or adjuster, the goal is to keep costs down.  SERVPRO Franchise Professionals are uniquely qualified to help.

Claims and Emergency Response

Property restoration is our priority. Our customers appreciate the immediate response and you will know everything is being done to limit the damage.

Claim Reduction through Pre-Testing

Property restoration creates less expense than replacing property.  Insurance claims professionals know the rule is, "Restore whenever possible, replace only when necessary." We utilized advanced pretesting procedures on damaged contents and structural components on every loss to make an informed decision on restorability.

Contents, Property and Claims Inventory Service

SERVPRO can provide an itemized loss inventory. We maintain thorough written and digital documentation as well as photos of all items and important items.

Electronic Claims Information

We work hand in hand with residential and commercial insurance agents.  Because we are a local Redding SERVPRO with access to our national claims center we can provide fast and accurate information you need to make the informed and best decisions.

Customer Benefits - Restoration Industry Best Practices

  • A Complete Electronic Job File.
  • First Notice of Loss.
  • Detailed Estimate.
  • Digital Loss Photos.
  • Scanned Forms and Paperwork.
  • All delivered by email or hard copy.
  • On-line Access to All Files.
  • New Assignments.
  • Pending Jobs.
  • Completed Jobs.
  • Informative Reports to Improve Results

SERVPRO of North Shasta, Trinity & Greater Tehama Counties – 530-222-0200

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