What our Customers say...
Going through a house fire is no fun. However Mike, Hannah and her crew made it as easy as it possibly could have been.They all performed above and beyond the call of duty. From demolition to moving us back in our house. They also moved us twice. Unfortunately we had to move out of our rental house and into a motel for the last three months. Hannah and her crew moved us out of the rental and into a storage facility until our house was done. Then they came back and moved us all over again. I can’t think of a nicer group of people to have working on your side. We highly recommend SERVPRO. Brent and Mary Jones
"Your techs were wonderful. They did a great job and I am glad I called your company."
I have never been through a water damage before and Mike Elkins arrived and took control of everything. I didn't have to lift a finger. Tony was great and he made sure all my knickknacks were moved and put back later. Tony and Mike were very nice and helpful.
"Tony D. [SERVPRO of North Shasta, Trinity & Greater Tehama Counties Production Technician] explained everything well. Good Job!"
"All Workers Were Great to Work With!"
I am a local Redding Real Estate Agent, and have just finished up with a project on a home I am listing. SERVPRO North Shasta came in and really did an outstanding job cleaning and removing tobacco smoke from all over the house. Their process was extremely detailed and efficient.
The staff from top to bottom was outstanding! From Laura, to Mike and Tony and his crew, what a great local resource to have. I would use them and recommend them to any of my clients and colleges. Thanks SERVPRO for the great service and work!!
If there were more stars I would add them. My husband recently lost his father and unfortunately the house was left in horrific condition. After speaking to local police they informed us that the house was in severe biohazard condition. Not only did we have to deal with a death but also this news.
I called SERVPRO and spoke to the owner. She was incredibly sincere and kind. We had never encountered this in our lives and she walked us through what needed to be done step by step. We scheduled an appointment for one of their agents to come out and do an assessment. Little did we know that we were meeting not only a professional but someone who helped get us through this incredibly hard time.
Ethan was our rep and not only gave us an estimate but also helped with outside advice on other items needed. He (and his team) also went above and beyond his services to help us with unknowns. He drove 2 hours from Redding to Weed for weeks, even during the fire season, to make sure our job was done right. The overall team at this SERVPRO location are incredible people. Kind, hardworking, dedicated good people.
These guys and gals rock! A pipe burst at my house and they got out there fast! They were courteous, prompt and professional, and they saved my carpet and made sure that there was no mold! Thank you SERVPRO!
I have used SERVPRO on a few projects now and they have provided great customer service. I have received prompt response every time I've called and they have made the effort to accommodate all questions and concerns. I will definitely use them again.
My husband and I own Windermere Real Estate in Redding. We have recommended SERVPRO to our clients and have never been disappointed. Their service is excellent! They are always on time, do impeccable work and they are super nice people, too.
They are so professional and supportive in times of need. Very informative through the whole process.
"Compassion, truly caring, truly taking into peoples loss and how frightening it can be putting your mind at ease. Thank you from the bottom of my heart. You will never know how much I appreciate your whole staff."
Ethan was very courteous and helpful - attentive to our needs - above and beyond.
Mike and his team were fabulous. This was the second time we had to use SERVPRO. I will recommend SERVPRO to everyone.
This customer comment from a completed fire job by our technicians Ethan and Tony K.
"...was very courteous, on time and did a great job."
Mr. Elkins was very professional & worked very hard! Great Job!
(*** Mr. Elkins is SERVPRO of North Shasta, Trinity & Greater Tehama Counties Production Manager)
Thank You for always calling ahead.
Great Workers. Very Professional!!
The crew went over and beyond my expectations. The referrals they provided for plumbers were professional. Extra kudos to Ethan.
SERVPRO staff was excellent. Would recommend to family and friends without hesitation. Everything they did was first class.
Thank you for all your help. Christina and Denise are always delightful and a great representation of SERVPRO!
To all of the SERVPRO gentlemen who were politeful through all the "Loud Fans", HA!, and doing a great job!
Have a wonderful New Years.
I just wanted to drop a note to say how impressed I am with Adam. He came to clean our carpets today and was great. Very detailed, got a stain out that has been around for years and was just an overall good guy! Myself, being in the service industry, don’t often see employee’s with the high caliber of customer service that Adam provided today. I would definitely recommend him and will ask for him next time we get our carpets cleaned. Thank you again and have a great day!
PS. I think he needs a raise!
Nice crew, very thorough and thoughtful
"Team was professional, timely and very hard working. Ethan was a star employee! Great job."
"All of your team members were great. Explained procedures very well. Patient with us. Everybody was great."
We all block emergencies and disasters from are minds and hope they never happen to us. Well, when they do at 3 in the morning your mind has all it can to grasp the reality of what is going on. That is where SERVPRO of North Shasta comes in. They are prompt, professional and equipped with all of the tools they need to take care of any misfortune. Take it from me, they will put your stress at ease!
We had extensive damage in our new business, from years of water damage destroying the carpets in the warehouse that had been vacant. Jamie did a great job, got them detail-cleaned and beautifully restored. I honestly thought the carpets would need to be replaced.... I'm so glad we had her come in!
Jamie is a wizard at carpet cleaning - she performed a miracle on our badly stained carpeting this past week. I definitely appreciate her open and upbeat attitude and her willingness to explain all of the options and best practices available. She went beyond what I expected and represents her company well. Highly recommended!
Jamie came to clean my carpets. She did a wonderful job, it was very knowledgeable. She got out the stains in the carpet effortlessly. She's a very bubbly person and I saved lots of money.
Jamie just cleaned our carpets and couch. She was friendly and knowledgeable. It is nice to have the carpets cleaned again. Thanks, Jamie.
Jamie cleaned carpets at my mom's today. She was kind and did a great job. We will be repeat customers. Thank you Jamie!
It was comforting to have such positive, respectful, competent, knowledgeable staff help us through this process. Appreciated the detailed explanations of the entire mitigation/restoration process.
Jamie did a fabulous job.... My carpets look great! She moved my furniture effortlessly and was done in no time! Thanks SERVPRO
Most professional people I've ever worked with, extremely satisfied.
All of your office did a great job especially Suzy. Everyone was amazing, the staff you have is a good as it gets!
I just want to let you know that Jaime took such care with my sister's property. She was professional and did a great job and I had to call in so you can let your owners know. We thank Jaime for a job well done!
Shane came to our home to clean our carpets and advised us that because our vacuum didn't have an adjustment bar, it was leaving a lot of dirt behind and we should try a different type. I decided it was worth a try and I was horrified that my old vacuum was leaving behind so much dirt and dog hair behind. I just wanted to thank him for his honesty and a job well done.
Everyone at SERVPRO has been awesome to work with.
As I have come to expect from your business, I was not the least bit surprised, that Mike Elkins was yet another outstanding representative of your company. Mike took the time to explain the types of cleaners used, their application and the time required for appropriate drying.
These guys are great, they deserve a raise, good job! Thanks for taking care of our home.
The SERVPRO team was all very knowledgeable, kind and considerate in their work. I felt confident in their abilities and they did extremely well! Most important, I felt secure in their presence while they were in my house cleaning up after the wildfire that went through our town.
Thank you for suggesting the lock box as it helped me leave town and made it possible to be with my brother and family when he passed away.
SERVPRO staff has provided us with prompt service, high quality finished work, and are courteous. Based on our experience, any home or business should be very pleased that they have selected SERVPRO to do business with.
Thank you for sending Eric out to my rental home. The renters left the carpet a mess, so many stains and odor of animal urine. Eric did an outstanding job. I am so very pleased. The carpets look 100% better. Thank you Eric so very much, a true professional.
I must say how amazed I was at how efficient and quickly SERVPRO of North Shasta responded to my emergency. The complete staff from the office to your field technicians was very helpful, knowledgeable and friendly.
Could not have asked for better service, thanks to all involved!!! Great Service, friendly and very professional.
Thanks so much, don't know what we would have done without you, (everyone).
Eric was prompt and very professional, he explained everything and was friendly. I felt comfortable having him in my home.
Very informative, exceptional customer service!! Prompt, cordial and caring in every aspect of the disaster. They were professional, punctual, courteous, safety oriented and helpful.
The guys were great.
The SERVPRO team is fabulous! They are very professional and accommodating with my needs. Can't say enough positives, wonderful experience!
Just wanted to tell you what a wonderful job your company and Michelle Baker did for my customer! I will certainly refer future business your way!
You are all fantastic! Gene and I want to thank you and let you know how much we appreciated your great work, great attitude, and kindness. Sincerely, With very best wishes.
Mike was great, took the time to take care of spots that I was concerned about. He did a great job!
Mike did a wonderful job. You should be proud of both of your staff, Shane and Mike, they're great guys.
We recently came home to a major water leak in our residence. We immediately called SERVPRO, we live 40 miles from Redding and they were up here within an hour. We were so impressed how they put our mind at ease, telling us to relax they could handle everything. The employees were wonderful, polite and very professional. We would not hesitate to use them again or recommend them. Just wanted to say a big thank you to an exceptional job.
Your technician, Shane, was the nicest, most polite and kind individual. He did an exceptional job; the professional cleaning he provided made our carpets look brand new!
Thank you so much for sending your guy out to clean the theater carpet! He worked really hard and just kept at it and the paint spills are just about gone. You really saved the day and everyone at Riverfront thanks you!
Hire more quality people like Tony and Eric. The twins were awesome and Tony's helper too!!
Eric and Tom were extremely knowledgeable and professional. They answered all questions and explained everything they had to do to ensure proper measures were taken. In addition, Mark was so friendly on the phone and his level of competence was appreciated!
Eric was very polite and a hard worker.
Johann was very "business like" and on his toes. That kid was fantastic! I am so happy your company came out right away!
Johann was very nice and did a very good job, I was quite happy with him!
Mark in your office has been nice and very professional. Your crew is wonderful, they did a great job working in a difficult situation. Tony and Michael were very nice.
Your company is doing a wonderful job! Johann has been really nice.
You guys did a great job, perfect! The technician was really nice and he was able to save a lot of my belongings, very pleased!
You guys are great! Especially Jacob and Suzie!
My husband and I have been using your company, (Heidemann's), and were a little nervous with the change in name to be honest, but as usual it was a spectacular job. It's a little intimidating to let a stranger into your home, but they are all so professional and so attentive to your needs it is with full faith that I can tell you that you will not be disappointed in their performance. Thanks again Sharron and Shane in particular, for your courtesy and hard work.
Everything was great. The SERVPRO guys did a lot of hard work.
Golden Rule, that summarizes the way we were treated by SERVPRO. They came the day I called and we live 82 miles up in the mountains. Tony and Mike were courteous and very capable.... a rarity these days, plus they had snappy uniforms. I would recommend SERVPRO any time with no reservations.
The service was great and the workers were courteous and they let me know what was happening. All in all, they were wonderful.
All of your workers were professional, worked hard and I was comfortable with them in my home. I appreciate the care that was taken while your SERVPRO technicians were working on our home. I would not hesitate to recommend your SERVPRO of North Shasta franchise to anyone I know. Thank you
Your service at SERVPRO Of North Shasta was wonderful. From Suzy in your office to your technicians. You made it easy for me because I didn't have to do anything. All I had to do was leave your company the key and you took care of everything else and alerted me to a problem with our roof that I didn't know about.
I had flood water come into my office and it was very stressful, but your staff and technicians were very pleasant and made it easier for me. You have a great crew, thanks for your help!
My tenants left hot water running for at least an hour, SERVPRO showed up quickly to extract the water and begin drying. Mike was so helpful and informative because he explained everything. He was nice and polite to my tenants as well. Suzy in the office did a great job too.
As stated in the TV commercials, "Like it never even happened. "Thank you!
I have nothing to recommend for all that Tony did. I don't think anyone could have done better. He was so polite and explained everything as he went along.
My whole experience with SERVPRO of North Shasta, Trinity & Greater Tehama Counties was incredible. Very nice techs and helped keep me calm through the whole process. I was very happy with the work done for me.
Your service went way beyond my expectations. Thank you very much for a job well done! This was top of line service with a personable staff. Next time, I will call you First!
"It has been a pleasure to your team, I just hope I don't meet you again under the same circumstances. I will, however, recommend your services to anyone who has water damages anywhere around Portland."
“SERVPRO of North Stasta, Trinity & Greater Tehama Counties exceeded my expectations. They did professional work to an exceptionally high standard. The staff have been highly competent and professional in every aspect. Even more important is the honest concern and understanding they show to customers. Concern for both their customers and their customers possessions was obviously of major importance to EVERY staff member I encountered.”
The customer service we have received all along the way has been wonderful and we will definitely be letting our insurance company know how terrific the services from SERVPRO North Shasta, Trinity and Greater Tehama Counties have been.
Every SERVPRO worker we have dealt with has been professional and absolutely wonderful!
Extremely friendly, knowledgeable, on time, and always willing to answer any questions. Totally satisfied with performance. Mike is the tech that helped us, he was extremely professional.
They were great, fast, and professional.
I don't know much about the process, but the technicians worked according to our insurance carrier's requirements.
When our basement flooded,turning three finished rooms into a stinky,moldy mass of wet Pergo and moldy moulding, our insurance company put us in touch with SERVPRO. The team did an amazing job of removing and restoring our basement as their motto says: like it never happened and the best thing about the whole process was the fact that SERVPRO's reputation with the insurance company.
I am very happy for SERVPRO's help and work; I am strongly recommending them to everyone who needs construction work. Thanks SERVPRO's team.
Thank you for coming so promptly. Thank you for cleaning up after the water damage and for installing the new carpet so quickly.
The techs were great! They were here on time, got the job completed in less than an hour and Mr. Bybee was happy to get his apartment back. This was definitely an experience and am very thankful that SERVPRO was accommodating and willing to take on this type of a request. My hats off to the SERVPRO team!
Thank you for helping clean up after the fire. Your crew was very professional and helpful.
I am very pleased with your company's service. I really appreciate the rapid response to the situation. Please feel free to use as a reference. You will be the first person that I will call in the event of a water damage claim, etc. Thanks again.
I work for Rental Housing Network and we provide owners and property managers with the tools they need to be a knowledgeable and successful rental property expert. Dave and SERVPRO have provided our members with very informative classes about mold and remediation. RHN Members have nothing but glowing reviews anytime they have used SERVPRO for fire water and even mold damage.
Thank you for your fast response and resolution of the mold/water damage to the bathroom in my mother’s rental apartment. The twins took care of the tear out and rebuild quickly and thoroughly so the tenants are already moving back in. Wow! The tenants and landlord are pleased. Thank you.
You guys did a great job repairing our kitchen! We love our new cabinets and the granite is beautiful. Thank you
10 out of 10! All team members were great! All looks great, let's hope we can say that long term (no more water damages!) :-)
SERVPRO finished our work on 1/27 and did a very good job. I must comment again, the work done on our home was done very well and we are very pleased.
Very informative and courteous. Thank you!
Staff was excellent. Very informative and courteous.
Professional, honest, and very knowledgeable.
You guys are awesome!
Your crew did a great job cleaning our home after the storm damage. Thanks SERVPRO!!!
Very thoughtful. Explained everything in detail. Thank you.
Excellent! Thank you.
Great job! Thank you!
SERVPRO was very informative, friendly, helpful, and polite. The twins did a wonderful job and will recommend highly! Thank you for your prompt service! Thank you again for helping us through this crazy time!
The crew was very professional, helpful, and understanding.
SERVPRO was great!
An undetected water leak in my kitchen sink cabinet lead to damage to the entire cabinet and revealed the evidence of mold. My HO Ins. does not cover mold remediatiion, so the cost of treatment and cleanup of the mold was going to be on my nickel. I am a single senior female so the prospect of a big mold bill was a very big concern for me. I called a plumber to fix the leak, and my next call was to SERVPRO. They were out to my home first thing the next morning
We called SERVPRO for mold remediation in a house we just purchased. They set up containment barriers and air scrubbers and removed all the bad stuff. Jessie and team were great. Clear communication, clear reasonable pricing, and clear schedule. This is exactly what I needed. I felt safe having them working in my house when I was not home, and had no issues. They listened to our unique needs and followed our wishes. I would call them back for any future clean up needs.
Very professional! They take the fear out of water damage and mold. When our 2 year old son poured copious amounts of water onto our bathroom floor - resulting in water out into the hall, under the carpet the tile and down the walls to the first floor - they were able to come out the same day, accurately assess the extent of the damage and start drying it up.
I work as an office manager for an Insurance office and we have had nothing but positive and outstanding feed back form our customers. There response time and quality of there work is beyond outstanding. Not to mention SERVPRO are big supporters of the March of Dimes and other non profit organizations in there community.
They were very responsive and very pragmatic in how they went about pricing and doing the job. Other bids I received were loaded to the hilt and would have cost 4 times what was appropriate for the perceived damage. It turned out I only needed preventive measures that were common sense that the layman would understand.. There crew was always on-time, knowledgeable and thorough and did not try to sell excess procedures. They also do not do reconstruction and avoid a conflict of interest.
I would recommend SERVPRO to anyone who has suffered a loss due to fire. Complete professionals and service beyond what's needed. Management and staff was and is very helpful helped me with my claim itemization after their part was complete/paid. Thanks so much!
We found ourselves in a difficult situation with our aging mother. She had deteriorating health issues that required us to find immediate cleaning of her home. SERVPRO had a crew there within the hour. Even more impressive to us that evening, was their level of kindness and compassion towards our mother, as she was having a difficult time understanding why they were there, and what they were doing in her home. In the future, SERVPRO will be the first and only call.
We had customers fighting in our store which resulted in blood on the sales floor. Until everything was cleaned up we had to close our doors--not good. SERVPRO arrived within an hour of being called and had everything cleaned and inventoried same day so we could reopen. Very stressful situation but their crew was professional and thorough in their work and gave us peace of mind knowing everything was taken care of. Thank you!
SERVPRO was very professional and reassuring at a time when our accident had us so stressed out! SERVPRO as of today has lived up to all the expectations and promises (including the subcontractor). The SERVPRO rep is very professional on his communications and always responds to our requests & questions.
SERVPRO has a great team of professionals. They made my mother of 67 years of age feel informed and comfortable throughout. They were knowledgeable, courteous, and professional.
Excellent customer service! I am so grateful to the SERVPRO team, thank you!!! Job well done!
Excellent Service. Took the time to explain possible actions. Very patient and really thorough. Professional; patient; made certain the water/fire issues were abated and the environment was ready for reconstruction.
The twins were great, done a great job
The twins were very helpful and kept me clued in to what was happening. The team was very professional and explained the process very well. Appreciated them!
I have referred others in need to SERVPRO. The high standards are an obvious hallmark of the company's mission and to the Kitsinians because of the outstanding work they performed on my property, always with a smile, continually reassuring me, and being here or calling every day until the project was completed. I now know truly understand what SERVPRO's motto really mean..."Like it never even happened." And that's exactly right.
The Downtown Women's Center would like to thank SERVPRO...our building could not have been restored as quickly and effectively without your commitment, so thank you for your support. You were very prompt and understanding of our resident's needs.
I wanted to take the moment to thank you for the excellent job you did at my condo last week. Burst pipes and water damage are always an ordeal to go through, but it was eased in part by your company. The precision of your work in cutting out the drywalls and plywood, and the way you protected our tiles. Wall, carpeting, etc. was as good as one could expect. Thank you for a job well done.
Your thoughtful contribution is very much appreciated-you have made a difference in the lives of the growing number of women who rely on DWC (Downtown's Women Center) for support.
SERVPRO was referred to me through my property insurance agent. Upon my first meeting with (Raffi), I was impressed with his company's immediate response to my water damage emergency. They take a great deal of pride in their work and know how to take-charge and solve sudden problems. I couldn't imagine any other company ensuring that my problems were solved in a more considerate manner that SERPVRO. They are well thought of in my household.
SERVPRO assembled a team of professionals to work on the flooding damage (burst pipe) and restored everything as if nothing happened and did it quickly.
Your representative was more than satisfactory, he was excellent. In fact, I've never met a team of professionals that knew exactly what to do, how to calm me down, and assure me my property would be restored. I would have never thought that water could have made so much damage, but SERVPRO was a seasoned pro when it came to handling emergencies.
The customer service we have received all along the way has been wonderful and we will definitely be letting our insurance company know how terrific the services from SERVPRO have been.
Every SERVPRO worker we have dealt with has been professional and absolutely wonderful!
Extremely friendly, knowledgeable, on time, and always willing to answer any questions. Totally satisfied with performance. The twins are the techs that helped us, they were extremely professional.
They were great, fast, and professional.
They were great! Did more than I expected. Very professional and caring.
All of the team members were courteous, always prompt, arrived when they said they would, and caused no delays. They also explained the process to us clearly, and let us know what each step of the process would entail.
I don't know much about the process, but the technicians worked according to our insurance carrier's requirements.
The twins were very professional and a pleasure to work with during our crisis.
Mike was the first person I met after the fire. He, and his staff worked tirelessly in order to get us in our home as quickly as possible. Mike even bought me lunch when I forgot mine! When Mike couldn't remove the cooktop due to our insurance carrier being unwilling, Joshua showed up and cleaned it himself. If I, or anyone I know ever need cleaning services again, I will absolutely be requesting SERVPRO.
The staff was very patient and allowed time to answer my questions and explained in detail any issues I was concerned about.
Dear SERVPRO of North Shasta staff,
Thank you for your hard work and expertise in cleaning my house. I'm so glad to have my house back. You guys made my unfortunate accident very manageable. All of the people I have encountered at SERVPRO of North Shasta have been so kind and very conscientious.
Thank you again,
I was impressed to have SERVPRO of North Shasta work within my schedule. It made it easier all the way throught the process. I guess that's why you have the work "pro" in your name, you guys really know what you are doing.