Why our customers love us

1/7/2022 (Permalink)

Contact us today! 530-222-0200

Our sense of empathy and professionalism deepens as we continue to grow as a company. We love the work we do, and the customers we get to serve. It has been both incredible, and fun to watch how these values of empathy and professionalism come to life in the work we do for the customers we love!

Here are some ways our values have been felt by recent customers.

Jiley Romney

“Our SERVPRO team was absolutely amazing! From our first call to our last service visit the staff was always polite, efficient, and professional.

They worked around a challenging situation with ease and kindness. They kept us updated at all stages of the process.  Could not have asked for a better group to work with.

Thank you to Amanda, Hanna, Eric, Tony, Laura, Janeen, Sarah, and Robin!!”

What we love about this is the way Jiley felt about how we handled challenges. Our techs are incredibly empathetic and keep the heart of our customers first. We realize that while our work must uphold a level of excellence, we cannot neglect the way a person feels going through a disaster situation. 

Tim Paluch

"From the entire EVS management team at Shasta Regional Medical Center, much appreciation on the excellent response time and amazing work you do. Sarah, Janeen, Laura, Suzy, Robbin, Mike, and their entire crew especially Eric. Carpets look amazing and always professional. In any emergency, we have they are always there immediately. Thank you for always taking care of us!"

A timely response can often reduce the amount of damage to your property. When you have experienced a disaster, It is of our highest priority to respond quickly. Our services are available 24/7 and, we are happy to help at any time!

Steven Benjamin

"The crew at SERVPRO of North Shasta, Trinity & Greater Tehama Counties, was recommended to me and they did not disappoint. They removed tile in kitchen and adjacent room. and also the kitchen cabinets due to water damage. They were professional, and courteous at all times. The office communicated to me daily when the crew would be arrive. My wife and I were very satisfied with the job. Our compliments to Hannah, tom, Lucas,Mike, and Austin."

We’ve come to realize that consistent communication helps to regain a sense of peace of mind. With every opportunity we have to serve our customers, we intend to clearly communicate the work we are doing, and what to expect next. We are thrilled that Steven experienced just that!

We aim to not only restore your property but to help restore your peace of mind as well. If you have experienced a disaster in Redding, Shasta County, or the surrounding areas, we would love to help. Contact us today!

530-222-0200