Recent Posts

Can Mice Cause Water Damage?

10/28/2020 (Permalink)

Graphic of mouse looking out of a mouse hole If you have experienced water damage, don't wait, call us today! 530-222-0200

There are many reasons why water damage can happen to a home including appliances, broken pipes, and weather. As with any damage, being prepared or knowing how to avoid it altogether is key. Some situations are more unexpected which can make it difficult to avoid. One of those situations we would like to shed some light on is how mice can cause water damage.

Sniffing out water

Mice have a highly developed sense of smell and can be drawn to the water inside of your pipes. Like any animal, mice get thirsty and will find any source they can to quench their thirst. This sense of smell can actually be used against them. There are certain smells that can help to repel a mouse. Some of these smells include peppermint oil, citronella oil, or castor oil. If you spread some of them in the area mice are infesting, you might find that them leaving for a more enjoyable environment!

Quench their thirst

As we stated, mice will find water wherever they need to, and often pipes can be the victim of their gnawing. Another great strategy is to give them what they are asking for! Many people have found it helpful to place bowls of water where mice may be prone to chewing through pipes. This will encourage mice to get water from a more readily available source and stay away from chewing on pipes to get it.

Rat poison dehydrates

It’s easy to want to reach for the rat poison to get rid of the problem altogether, but that may cause more problems than expected. Mice chew on pipes because they are thirsty. Rat poison causes dehydration which will cause the mice to search for water all the more. In the process of getting rid of the mice, this method may actually cause more damage. Instead, use mice traps to catch and get rid of the mice.

Water damage can become more costly the longer it goes untreated. If you have had water damage to your home or business, don’t wait to contact us. We would love to help!


SERVPRO of North Shasta, Trinity & Greater Tehama Counties

Why SERVPRO? It's all in the name

10/28/2020 (Permalink)

graphic of a question mark with text SERVPRO of North Shasta, Trinity & Greater Tehama Counties, we are here whenever you need us! 530-222-0200

Since 1967 SERVPRO corporate has been a leader in the restoration industry. With over 1,500 franchises nationwide, SERVPRO has created a system that allows for personal touch while giving access to resources on a much larger scale. As a part of that system, we at SERVPRO of North Shasta, Trinity & Greater Tehama Counties believe the importance is in the name itself, to “serve” like “pro”. Here are some values we believe it takes to serve like a pro

Customer First

Nothing matters more to us than the people we serve. With every job from our initial call to the last interaction, our customers will know that their wellbeing and peace of mind matter to us. We consider ourselves a company of helpful problem solvers, that value people first, and happen to be excellent with the work of restoration. Much of our heart for people can be seen in our community involvement, and programs we have developed to help our local community outside of our work with restoration. If you are looking for a company that will treat you with professionalism as well as compassion, you have come to the right place.

Restoring hope

In an interview with Doug, one of our owners, the heart of our company was revealed by a simple phrase.

Doug was giving an example of how many people come home and walk into something like a water damage situation with ceilings caved in and a house full of water. They think "how am I ever going to fix this" and Doug's response in its simplicity carries a seed of hope “There is a way to fix that, we do it every day” 

At our core we are problem solvers, we are excellent at what we do, and we want to help our customers find hope in a seemingly hopeless situation. That is what we do "every day".

Excellent workmanship

Over the years some of the most consistent feedback has been about our level of workmanship. For us, a home that has been affected by fire damage isn't just about walls and a roof, it's about the memories and experiences those things carried. Our passion to give our best on every job is driven by our heart for restoring your most valuable assets, your home, and your heart. We know that excellent workmanship should come with excellent care in these situations, and it is our pleasure to deliver both 

If you are looking for restoration done on excellence, by a crew who will care about what it means to you, then you have found the right place! Contact us today

SERVPRO of North Shasta, Trinity & Greater Tehama Counties


Rising From The Ashes

10/14/2020 (Permalink)

Rose appearing through ash If you have experienced fire damage and need help, don't hesitate to call. We are here 24/7! 530-222-0200

Coming out of this year's fire season, we have responded to the much-needed fire damage restoration, and it's unfortunate to see how many people were affected this year. An astounding 4,267,386 acres have burned so far in this season. Homes were lost, lives were impacted, and the question many are asking is "what now"? 

One of the many great attributes of our community is strength. There's a resiliency that Shasta County and the surrounding communities carry. When times get tough we find a way to continue on, to continue in hope, and to rise from the ashes. 

Here are some helpful ideas if you have been affected by this year’s California wildfires. 


Be sure that the fire department has cleared you to be able to reenter your home, but even after they do, be sure to check your home for structural damage. It would be a good idea to have someone like a contractor inspect your home before you reenter. Another telling sign that it may not be safe is the smell. If you can smell propane or natural gas, quickly get as far away from the location as you can.

Repairing the home

Often times repairing what was once a safe and cherished place can feel extremely daunting. Having even the slightest help can set someone in the right direction in building back their lives. We understand the importance of hope in what many see as a hopeless situation. Even in tasks like debris removal and cleaning it’s important to have people around you that care and empathize with your situation. When choosing a company that handles fire restoration, be sure that they reflect those attributes just as much as they carry a high level of professionalism. Your state of mind, and ability to remain in hope is too valuable to do otherwise.

Smoke damage

It has been reported that smoke from the California wildfires reached as for as Kansas. Here in the North State, we were without clean air and clear skies for the better part of 2 months. Although your home may not have been affected directly by fire, the smoke may have seeped into your home, leaving a lingering smell. Having the smell removed professionally with something like an ozone machine is usually the best option. In that case that you are unable to hire a restoration company, a remedy some have found effective is white vinegar. Wiping down your floors, walls, and furniture as well as leaving it in bowls around your home has been reported to help eliminate smoke odors.


There is plenty of help out there for those who need it. Know that you are not alone and that there is light at the end of the tunnel. Here is a great document from the Red Cross to help in those times of need. There are times when further resources are needed as well. If you find yourself at a loss and need resources, here is a page on the website that lists out available resources that you may be able to access. 

Our hope is that you will never have to experience a tragedy such as fire damage but in the unfortunate case that you do, please don’t hesitate to contact us. We would love to help in any way we can.

SERVPRO of North Shasta

Trinity & Greater Tehama Counties


A Track Record Of Success

10/9/2020 (Permalink)

Woman holding thumbs up graphic If you are in need of restoration services, contact us today. We would love to help! 530-222-0200

Over the years, SERVPRO of North Shasta, Trinity & Greater Tehama Counties has held close to the standard our motto expresses, “Helping our community in their time of need”. We take great pride in the work we do as well as how we handle our customers. To us, it’s not just property we restore, but we strive to restore hope as well. Here is some great feedback from customers who felt just that.

A Great Referral

On Facebook, Lynna Decker Bagshaw commented that she was happy that we were referred to her.

“I am so glad I was referred to SERVPRO. They came in quickly and got to work. Their team was helpful and kind.  Laura made daily contact to let me know the status of the cleanup. Laura walked me through the steps of what needed to be done more than once and helped me understand. The team worked well with the insurance adjusters which made the process smooth. Thank you so much for all of your help.”

Many of our customers come to us by referral. We truly understand how valuable people are, and treat them as such. We have found that referrals are a natural reaction when someone is approached with genuine care and value.

Keeping you informed

From Google My Business, Sharon Haley commented that she felt well informed through the process.

“These people are just amazing. I have never in my life found a company as great as this one is. I had a line leak behind my refrigerator and when they came out Mike found the problem. They took charge of everything and kept me informed all the way through this terrible time for me. Marty and Ken were so great to work with they were professional and I can't even tell you the respect they showed me. This company is just awesome they are fantastic.”

Your property is valuable. We understand that often it’s not just your “stuff” but the memories they hold. We have found one of the most beneficial and respectful actions we can take is to make sure you know what we are doing, when we are doing it, and how we are doing it with every step we take.

Real Estate Agent Loves To Recommend Us

Left on our website was a comment from Jim S. a real estate agent in Redding.

“I am a local Redding Real Estate Agent, and have just finished up with a project on a home I am listing. SERVPRO North Shasta came in and really did an outstanding job cleaning and removing tobacco smoke from all over the house. Their process was extremely detailed and efficient.

The staff from top to bottom was outstanding! From Laura, to Mike and Tony and his crew, what a great local resource to have. I would use them and recommend them to any of my clients and colleges. Thanks SERVPRO for the great service and work!!”

Helping our local businesses is a priority for us. We love to serve and partner with businesses in our community as much as we can. We understand the importance that a thriving local economy, and we are honored to help with commercial restoration in any way we can. In fact, we care so much about our local community that we have created a program specifically to help promote and drive traffic to other local businesses. It is called LoveLocal, and you can check it out here.

There have been many satisfied customers from our work, and we continue to strive at making the experience with us even better! 

If you or someone you know is in need of restoration, don’t hesitate to contact us. We would love to help!


Biohazard Cleanup Types

10/6/2020 (Permalink)

Biohazard mask graphic If you are in need of biohazard cleanup, contact us today! 530-222-0200

As the saying goes: "It’s a dirty job, but someone has to do it." Biohazard cleanup oftentimes can be accompanied by sensitive situations, so it's not only important to get the job done, but also to handle it with care and respect. Here are some of the various biohazard cleanup types.

Unattended death

Unattended death would be any time someone passes away without the knowledge or care of another person. These are some of the most unfortunate situations, as it is usually other family members that find their loved ones deceased. Added to the emotional state of families during this time, the trauma that can accompany cleaning a space where unattended death happened is definitely worth avoiding. Unattended death is a situation we handle with great respect and care as well as professionalism.


Sewage can generally contain bacteria, viruses, and other elements that can cause illness. Sewage cleaning should only be done with proper training and protective equipment. Once again, not the most desirable job, but sewage cleanup is something we take pride in as we understand how it keeps the people safe around the damaged area. If you suspect sewage cleanup is necessary, don't wait to call, a sewage spill should be taken care of before it causes potential harm.

Certified: SERVPRO Cleaned Program

With the onset of Covid-19, we wanted to respond in a way that would be equally helpful, and fit the needs a business would have. 89% of consumers are uneasy about going back to brick-and-mortar locations. Combine that with over 50 years of experience in biochemical spill remediation and decontamination, and we knew there was a solution we could provide! Following protocols from the CDC, we are able to clean proactively, and in areas that have had known infections.

If you are in need of biohazard cleanup, don’t hesitate to call us! We will handle every situation with care and compassion as well as professionalism. 


No Commercial Restoration Job Too Big

10/5/2020 (Permalink)

Hands shaking graphic For commercial restoration, contact us today! 530-222-0200

One of the strengths of being a locally owned business connected to a national brand is access to national resources while maintaining a personal touch. Throughout the years SERVPRO has been synonymous with terms like disaster response. In fact, SERVPRO has developed a national initiative called Disaster Recovery Team to ensure the resources will be available when necessary. Truly, no job is too big for us to help!

2020 Pandemic

As we are currently faced with the pandemic of Covid-19, SERVPRO has responded by developing a program named Certified: SERVPRO Cleaned. We understand the need for businesses to have a safe and clean environment. We also understand that not all businesses are created the same. The Certified: SERVPRO Cleaned program assesses the cleaning needs of a business and custom makes a plan for them!

CA Wildfires 

During the summer months, California is notorious for wildfires. The hot and dry weather mixed with heavy vegetation creates a perfect storm, especially as winds increase. Much of the North state experiences wildfires through Fall, and often times help is needed. In 2017, California experienced a particularly heavy wildfire season, and SERVPRO’s Disaster recovery team was there to help.

National Disasters

For almost a decade, SERVPRO has done everything it can to live up to the motto “here to help”. Numerous natural disasters from floods, to fires, to storms. Our restoration company has been a proud part of helping at many people’s most integral times of need. With a connected network of trained professionals strategically placed around the country, we are able to quickly and effectively respond to any disaster that may come your way! 

If you have experienced a disaster, big or small, we are here to help! We will handle every situation with professionalism and compassion. Contact us today.


How To Get Rid of Mold

9/11/2020 (Permalink)

Mold on wall with worker Contact us today for mold remediation! 530-222-0200

Mold is a common occurrence in many households and businesses. Being a restoration company for many years, one of the most unfortunate situations we see is either misunderstanding the importance of removing mold quickly, or not having it removed properly. Add to that misconceptions about the nature of mold, and a relatively small situation can cause a large amount of damage.

Mold can be a sign of bigger damage.

Mold is actually found everywhere, even in the air we breathe. This mold doesn’t become a problem until the mold spores reproduce to a high level. Mold can attach itself to most surfaces, and all it needs to grow is moisture. 

What this means is that when there is mold, there’s usually a bigger issue. Leaky roofs, damages to your home, or broken water pipes are all causes of unnecessary moisture build-up and causes of mold growth. When you are getting rid of mold, it is important to fix the cause of the mold as well, or you may end up with the same problem in the future.

Don’t use a fan on mold.

Often it is evident that moisture is in the area where mold has grown. Of course, the best thing to do is remove the moisture or dry up the area that is wet, but one of the biggest mistakes some would make is to use a fan to do so. 

Mold can grow fast, and spreads easily. Once mold spores have grown, they can easily travel through the air and attach on surfaces nearby. Using a fan near mold can actually spread the mold and cause more damage to your home.

If you have mold damage in your home or business we would love to help. Contact us today!


Air Smoke Purifier

9/11/2020 (Permalink)

Air Purifier in home Contact us today! 530-222-0200

As fires are common in the north state, smoke-filled air has become expected through the summer months. Usually, the air quality stays at a reasonable level. There are times though, when the fire is close enough, that measures should be taken for the sake of our health. Thankfully there have been ways that we can help.

Local Icon & Businesses Affected

In 2018 we experienced a string of fires that devastated our community. One of the businesses affected was Turtle Bay. An iconic and loved place in Redding, Turtle Bay is home to over 64 different animal species on 300 acres of land. When the fires ignited, not only were flames a danger but the smoke as well. Good AQI or air quality index ranges on a scale from 1-50. As Sharon Clay, the Animal Programs Curator of Turtle Bay, explains “the AQI inside the building was over 300”. This was far from safe for the animals. Click here for full video.

Here To Help

As our slogan states, we are “Here to help”. We take great pride and joy in being of service to our community, and this time it proved to be beneficial not only to people but the animals of Turtle Bay as well! We placed our air scrubbers in the building of Turtle Bay, creating a safe, breathable, indoor environment for the animals. Once our scrubbers ran, it dropped the AQI of the buildings into the single digits.

Our recent wildfires once again filled the air with smoke. The need to clean smoke from the air arose and Turtle Bay gave us a call. Of course, we were happy to be of service again, and will any time they call! 

Clean Air For You Too

These instances are quite common in the North State as is the need for clean air. At SERVPRO of North Shasta, Trinity & Greater Tehama Counties, keeping our community safe and healthy is a driving factor behind what we do. We were happy to help Turtle Bay, and we would be happy to help you as well. Clean air is only a call away!

If the current smoke is infiltrating your home or business, don’t hesitate to call, we would love to help!


Effects of Wildfires

8/31/2020 (Permalink)

Wildfire and smoke If you need help with restoration, or have any questions, don't hesitate to contact us! 530-222-0200

In our recent string of wildfires, it was reported that the smoke has traveled over 1,500 miles and seen as far as Kansas. This incredible feat happens due to the small size of smoke particles, and the accumulation of multiple fires burning at the same time. These accumulated smoke particles travel high into the atmosphere, a mile above the earth’s surface, and travel across the country. Gray skies are usually the only event experienced from this, though there are times that jet streams can force these smoke particles down into the air closer to the surface, and cause a change in the air quality. Closer to home, where the fires are burning, these smoke particles can be more problematic.

How smoke can affect you

Much closer to home, we have experienced a week where the sun was all but blocked by the smoke. The multiple fires in our area have caused unhealthy and smokey air. The AQI or air quality index normally should range between 0-50. In perspective, our AQI for most of these smokey days ranged between 150-200. At the range, finding solutions for breathing clean air, within your home or business, would be a good idea to consider.

What you can do to clear the air

While we can’t control the amount of smoke released in the air, we can take some steps to protect our own health. It is best to stay indoors when the air is this bad, but wearing an N95 or P100 mask can help while you are outside. has a great article on this! Staying indoors certainly is the best option, but sometimes the air is so bad that machines like air scrubbers should be used. During the Carr Fire, and this fire season, SERVPRO of North Shasta, Trinity & Greater Tehama Counties has had the honor of helping the animal at Turtle Bay stay healthy! Here is a video of how we have helped during the Carr fire.  

Here To Help

Air scrubbers, like the ones used for Turtle Bay, are available to help any size home or business. If you need a clean air solution, please don’t hesitate to contact us, we would love to help!


Commercial Fire Preparation

8/26/2020 (Permalink)

List of paper on a table If you have experienced a commercial fire, and need restoration, contact us today. We would love to help! 530-222-0200

It is unfortunate that many businesses will experience a commercial fire in their life span. With wildfires growing in our area, how we respond and react can determine our health and safety, as well as the future of a business. Being as prepared as possible is the best course of action in the steps we take during, and before a fire may start. Here are some helpful tips for commercial fire preparation

Take Down Curtains:

Many curtains are made from synthetic fabrics and can easily catch fire. If you have been asked to evacuate, removing your curtains may be a good idea!

Move your flammable items away from windows and doors:

Much like curtains, office furniture may be able to catch fire, and it is a great idea to keep them as far away from the heat of an oncoming fire as possible.

Keep a ready-to-go bag:

In this bag, having things like emergency supplies, a flashlight, and important documents are a great idea. When a fire begins to grow, being able to leave as quickly as possible is essential. Check out Cal Fire’s web page on fire preparation for a great list of items for an emergency supply kit.

Have an Emergency Ready Profile:

At SERVPRO® we offer an emergency ready profile that will help build a plan of action to implement in your business if a fire or other disaster occurs. This includes items like a plan of action, who to call, and a line of command so decisions can be made quickly and effectively.

If you have experienced damage from a commercial fire, don’t wait, contact us today. We would love to help!