Recent Posts

Water Damage Basement Flooding

5/14/2020 (Permalink)

Basement Flood Cleanup

There are many places water damage can occur, and many ways water damage can happen. From leaky roofs to faulty appliances, it is almost inevitable that homeowners and business owners will at some point have to deal with water damage restoration.

How water damage in a basement happens

With water being an essential part of our livelihood, there are many ways that a basement can become flooded and be affected by water damage. 

Hydrostatic pressure 

There are times the groundwater can rise, push against the foundation of your home. This can cause water to leak through cracks and openings of the concrete foundations.

Clogged gutters 

If water is overflowing from your gutters, it may cause several water damage issues, including a flooded basement. The overflowing water can cause soil erosion, and lead to a cracked foundation.

A shorter downspout- When a downspout doesn't lead far enough away from your home the water can seep back into the ground to close to your home, and damage your foundation.

What to do when your basement floods

The longer you wait in any water damage situation, the more damage it can cause. Water is bad enough, but mold can set in quickly as well if the water is left to sit. Be sure to contact your insurance provider to make a claim, then contact a professional restoration company to fix the damage. There are many variables with water damage restoration, and if it is not handled properly, it could lead to a larger loss, and cost much more in the long run. 

If you have experienced water damage, contact SERVPRO of North Shasta today!


Storm Damage in Shasta County High Winds

4/28/2020 (Permalink)

Storm Clouds If you have experienced storm damage, don't wait, contact us today! 530-222-0200

Storm damage is something that unfortunately many of us will have to deal with as a home or business owner. Over half of the damages from a storm are caused by wind, and various wind speeds can affect your property in different ways. Here is some info on wind damage, and how wind can affect your home or business.

Damaging winds.

According to the National Severe Storm Laboratory, damaging winds are classified as those exceeding 50-60 mph. At that speed, branches from trees can break off, and fall on your home or building. It is highly recommended to have maintenance performed to the trees around your home before storm season starts.

How wind speeds may affect your home.

The National Weather Service explains in detail how specific wind speeds will affect your home or business. Starting at 25-30 mph, Large branches move, whistling can be heard in wires and ending at 65+ mph where major structural and tree damage can occur. Click here for their full break down, and other great info on wind damage.

What actions to take after wind damage.

Acting fast in any damage situation can save you time and money in repairs. Here are some steps to take, once the storm has passed.

  • Check your walls and ceiling for any discoloration or leaks 
  • Remove debris from your yard and property
  • Check your structure and roof for any damages
  • Submit a claim to your insurance provider
  • contact a professional restoration company to perform any repairs

If you have experienced storm damage, don't wait, contact us today!

SERVPRO of North Shasta, Trinity & Greater Tehama Counties


Water Damage in Unprecedented Times

4/22/2020 (Permalink)

Water flooded on floor For water damage restoration, contact us today! 530-222-0200

We are living in a very unique and trying time. This new territory presents new challenges that can cause frustrations we've never had before. Add a water damage event on top of that, and it is a recipe for disaster. Along with the damage to a home, we understand the concern for any outside person to enter your home during this pandemic. At SERVPRO of North Shasta, Trinity & Greater Tehama Counties, our customer's peace of mind has always been at the top of our response. We have taken the necessary measures while performing water damage restoration to ensure your safety and peace of mind. Here is what you can expect from us during our work with water damage restoration.

Techs assessing the damage

Our day starts with ensuring our techs, and staff that is still working in the office, take their temperature, and have no other signs of illness. When we arrive at your home for the initial service call, our technicians will be wearing full personal protective gear. This ensures your safety as well as our own. We will continue assessing any water damage as normal. 

Tech asserts necessary water damage work

When we begin the necessary water damage restoration, all of our techs will arrive in full PPE. They will continue to wear their protective gear for the duration of the water damage work in your home or business. Often clearing out space with water damage or mold can be physically strenuous, thus more challenging with personal protective gear, but our priority is the safety and peace of mind of our customers. These precautions are something we are happy to take!

Techs using drying equipment

Many of our water damage restoration jobs require specific tools and equipment for drying purposes. We ensure our equipment is safe to use, at this time, by cleaning all of our tools and equipment before they leave our warehouse, and after each job. 

SERVPRO of North Shasta, Trinity & Greater Tehama Counties has always adhered to the highest standards in safety and sanitation, and we are well prepared to continue our normal work as water restoration experts at a time like this!

If you need water restoration on your home or business, don't wait, contact us today!


Commercial Cleaning - Cleaning and Disinfecting

4/20/2020 (Permalink)

Professional technicians cleaning a house If you are wanting professional cleaning in your home or business, contact us today! 530-222-0200

Cleaning your business or home is essential to the health and wellbeing of everyone occupying these spaces. Especially now more than ever, the need to "keep things tidy" is of utmost importance. Unfortunately, there are some misconceptions and information that is not as widely known to help keep your home or business at the highest standard of clean that it could be. It is best to hire a professional to clean and disinfect, but in the case that you are unable to, we wanted to give some information on an important and lesser-known fact, the difference between cleaning and disinfecting.

Cleaning vs Disinfecting

The first thing to know is that there is a difference. Many people use the term interchangeably, but the 2 serve different functions and are used for different reasons. Approaching a "cleaning" job, without realizing the difference, may end up not getting the results you intended.

What's the difference

Cleaning removes germs and dirt from the surface. by lower the amount of germs, it lowers the risk of spreading them. It is important to note that cleaning removes germs but does not kill them.

Disinfecting, on the other hand, uses chemicals to actually kill germs on the surface. By killing germs lowers the risk of spreading by eliminating them altogether. It is important to note that disinfecting only pertains to killing germs, it doesn't refer to cleaning dirty surfaces or removing germs.

Best practices

Cleaning and disinfecting is an important part of regular home and business health upkeep. It is best to first clean surfaces, removing any dirt, then disinfect, killing the germs. Many disinfecting products require a time frame to remain wet on a surface to fully disinfect. Products such as Lysol can take up to 3 minutes, and up to 10 minutes for the Norovirus.

When to do which one

It is always best, when possible to clean and disinfect for the highest level of cleanliness. Some of the more necessary times to disinfect include:

  • Counters where food was prepared
  • Times of seasonal illness
  • Viral outbreak
  • If a person in your home has been ill

If you are wanting a professional cleaning in your home or business, contact us today!


Commercial Cleaning FAQs

4/7/2020 (Permalink)

A dust mop cleaning the floor Contact us today for professional cleaning. 530-222-0200

SERVPRO across the nation has become a trusted resource for the cleaning and disinfection of homes and businesses during this time. Locally, SERVPRO of North Shasta, Trinity & Greater Tehama Counties has already started the process of helping places like DMV's to be safer with Proactive Cleaning. 

What is cleaning vs disinfecting?

Cleaning is the removal of germs, dirt, and impurities from the surface. It lowers the risk of spreading infection by lower the amount of germs. Cleaning removes germs but does not kill them.

Disinfecting uses chemicals to kill germs on the surface. Disinfecting doesn't clean dirty surfaces or remove germs, but by killing the germs after the surface has been cleaned, it can lower the risk of spreading infection even further.

What is the difference between a Household and Hospital Grade disinfectant? 

Both cover the range of kill claims for Broad Spectrum microbes, but a Hospital Grade Disinfectant has the added kill claim for Pseudomonas aeruginosa. Pseudomonas aeruginosa is a bacterium that is responsible for many surgical and wound infections in hospitals. Hospital Grade disinfectants will have hospital use claims on product label.

What products do we have that are on the current EPA list? 

We currently have five products that are on the list: #100 SERVPROXIDE, #172 Benefect Decon-30, #127N Concrobium Disinfectant 2, #175 Vanquish, and #154F Sporicidin

How many days after the disinfection treatment will the product keep killing SARS-CoV-2? 

There is no time frame for this application with a virus. The EPA does not allow any product to be labeled as a long term “preventative” kill agent for viruses.

I have a competitor that is marketing long-term kill claims on surfaces for SARS-CoV-2, how can this be? 

Your competitor is misleading the customer into thinking a product they are using is EPA Registered for a long-term viral kill claim. The only products that have any type of long-term claim are for bacteria and mold and not viruses like SARS-CoV-2. 

The best actions to prevent contracting COVID-19, given by the CDC are social distancing, cleaning with EPA Registered disinfectants, washing hands regularly with soap and water and not touching one’s face. 

If you interested in having proactive cleaning performed on your home or business, don't wait, contact us today!

SERVPRO of North Shasta, Trinity & Greater Tehama Counties


Common Causes of Water Damage

3/27/2020 (Permalink)

Broke water pipe For Water Damage Restoration contact us today! 530-222-0200

Water Damage is one of the last things a homeowner or business owner wants to deal with. Unfortunately, it is something that at one time or another may become a reality. Knowing what to do in those times is crucial to cutting down the damage and the cost of a disaster, but knowing common causes of water damage can help to stop it from ever happening! Here are some common causes of water damage to look out for.

HVAC Units

Moisture can build up in an air conditioner when they are not properly maintained. This moisture can turn into mold as the moisture sits inside of the unit. This is particularly hazardous as it can spread mold spores through as the air blows from the unit.

Household appliances

Many of our household appliances operate with the use of water lines. Over time these water lines get old and can deteriorate. Cracks and breaks can happen when they are not tended to. Pay particular attention to water tanks and washing machines as they are the most prone to cause water damage.

Indoor Sprinkler Systems

Sprinkler systems are great for commercial buildings to help suppress fire damage. Unfortunately, they potentially can create water damage if they break or malfunction. Regularly check your sprinkler system for rust or breakage, and replace them as needed.

Toilet Overflows

An overflow from a toilet may be one of the most common causes of water damage to a home or business. Drain lines can become clogged by products and waste, and main lines may become damaged by tree roots and other natural elements. Always check to make sure your toilet is flowing properly, and don't wait to get professional help if you suspect damage to your sewer lines.

If you have experienced water damage, don't hesitate to contact us. We would love to help!

SERVPRO of North Shasta, Trinity & Greater Tehama Counties


We are Cleaning Experts

3/17/2020 (Permalink)

Thumbs up on green background For Professional Cleaning, contact us today! 530-222-0200

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of North Shasta, Trinity & Greater Tehama Counties




Storm Damage Restoration Flood Awareness

2/27/2020 (Permalink)

Flooded street For Storm Damage Restoration, Contact Us Today! 530-222-0200

The Month of March is flood awareness month. Storms can cause damage unexpectedly, but being prepared beforehand can help to minimize the need for storm damage restoration. What many people may not be aware of is that urbanized areas can be more prone to flooding. Highways, driveways, and parking lots do not allow for rain to absorb into the ground and increases the chance for flooding. 

Conversely, mountainous areas May be prone to flooding as well. Steep hills lead to fast runoff, which causes water to rise quickly. Much like urban materials, rocks and clay soils make is harder for water to absorb into the ground. 

Flood Damage Prevention Tips

Exterior Precaution

Be sure to elevate or protect machinery on the ground. Outdoor furniture and valuable loose items should be moved inside. Any item that is unable to be moved inside should be anchored down. Even heavy objects can be washed away by floodwaters. 

In cases of extreme flooding, floodgates, sandbags, and tarps are a great idea to install.

Interior Precaution

If the water seems to be rising high enough to reach outlets, shut off your electrical service. Remove any rugs or materials that will hold water, this will reduce the risk of mold or mildew. All office electronics and important documents should be elevated to ensure valuable documents won't be damaged. 

If you have experienced Storm Damage, don't hesitate to call us. The sooner you can have an expert out, the less damage there may be. We would love to help!

Contact us today!

SERVPRO of North Shasta, Trinity & Greater Tehama Counties


Signs of Water Damage | Water Damage Restoration

2/24/2020 (Permalink)

Water Damage Ceiling For Water Damage Restoration contact us today! SERVPRO of North Shasta, Trinity & Greater Tehama Counties 530-222-0200

Water Damage can be one of the biggest disasters a home can experience. Of course, water in itself is not a danger, but the longer the water sits, the more damage it causes. One of the keys to minimizing water damage is knowing the signs that it might be happening. Here are some signs to look for that may be telling of water damage.

Water Damage | Signs To Look For

A Bulge In Your Ceiling

As homes age, minor inconsistencies can happen, but a telling sign of water damage is a bulge in your ceiling. This happens when water soaks into your ceiling, which causes the materials to expand leaving a bulge. Also, water increases the weight of the ceiling causing it to sag in areas.

Baseboards Bulging

One of the most common, and easiest to notice signs of water damage is a bulge in your baseboards. Be sure to regularly look through your home at your baseboards to ensure your home doesn't need water damage restoration.

Humidity Change In A Room

Many times you can feel the humidity in a room change when enough water has been leaking. If you notice the air carrying more moisture, don't look past that sign as a coincidence. Be sure to check your home for possible water leaks.

Actual Water Pouring Out

This one goes without saying. If water is pouring out from a place it shouldn't, there is definitely a problem! Immediately shut off your water to prevent any further damage.

If you have experienced water damage to your home or business, don't wait, contact us today!

SERVPRO of North Shasta, Trinity & Greater Tehama Counties


Business Failure - Commercial Restoration

2/18/2020 (Permalink)

Man in suit distressed For Commercial Restoration, Don't Wait, Call Us Today! 530-222-0200


Starting a business, for many people, is a big step into the realization of their dreams. For years it has been thought about, planned out, and perhaps sacrifices have even been made to make it happen. But what happens when you encounter a disaster? Planning for a disaster is usually not the fun part of a dream, but it is a vital part of keeping your business alive, in fact, according to FEMA, 40% of small businesses never reopen after a disaster. This is mostly due to a lack of preparedness in the situation. So what can you do to help prevent business failure? Here are some Commercial Restoration tips to help you in being prepared.

Preventing Business Failure

Emergency Ready Profile

An emergency ready profile takes all of the guesswork out for you. As a business owner, your time and energy need to be focused on the people you are helping, not the details of disaster prevention. Thankful with SERVPRO we have an Emergency Ready Profile or ERP that will help to create a response plan for you. An ERP will organize a list of authorized personal, a chain of command, emergency shut off valve locations, important numbers to call, and much more to ensure the event is handled and isolated as quickly as possible. Business failure is the last thing we want to see happen, as we understand the importance of small businesses to the local community, and an ERP will help to stop a disaster from growing any further.

Waiting Perpetuates The Chance of Business Failure.

It is no surprise to business owners the importance of consistency when customers need their services. Being available, and used creates a relationship with customers that is invaluable. When this flow is disrupted, customers can easily find a new provider and begin a new process with another company. Waiting, or not having the ability to respond quickly in becoming operational again is one of the biggest reasons 40% of businesses fail after a disaster. Another reason to respond quickly is that most disasters, when not handled fast, can actually lead to further damage and become more costly. If in the unfortunate event of a disaster, be sure to start the process of restoration as fast as possible. Your business is too important not to.

Choose The Best Restoration Company For You

Most Insurance companies will recommend a restoration company to you, but that doesn’t mean you have to use the one suggested. Unfortunately, not all restoration companies are created equal. There are some great restoration companies out there that will treat you with compassion and perform their job professionally, but be sure to do your research before choosing a restoration company and make sure they are a good fit for you and your business.

At SERVPRO of North Shasta, Trinity & Greater Tehama Counties we value compassion, patience, and professionalism. It is why we believe our company has been as successful as it has. Just like you, our clients are of the utmost importance to us, and we do everything we can to keep their trust and high regard. If you have experienced a disaster and are in need of commercial restoration, contact us today. We would love to help!