Care at every step
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In every interaction with our customers, our goal is to restore peace of mind as much as their property. We have found that you, the people of Tehama, Trinity, and Shasta counties, are as phenomenal as the scenery around and, it is our genuine pleasure to serve you! We have constructed the experience of our services in a way that reflects this sentiment. Here is what you can expect at every step of the process.
Our approach to your first contact with us is to be available 24/7 - 365. We understand that disaster doesn’t operate only 8:00-5:00, so neither do we. Julie Keil commented, “I had a major bathroom flood in the night. SERVPRO showed up almost immediately on a Saturday! They are in Redding and I live in Mount Shasta”.
Disasters are something that we deal with every day. We realize it is something that you don’t. When you call us, you will be greeted by one of our amazing office staff members, who will treat you with the highest respect, care, and empathy. The road to restoring your property and peace of mind begins with your first contact with us!
The restoration process
This is where many of our customers have felt our compassion at its highest level. Erin Lanzi commented, “Our insurance called SERVPRO and within a couple hours Mike, Marty and Javier were there removing the flooring along with other necessary measures, in 100 + degree heat I might add”.
Our technicians have been a stellar part of our process. They not only excel at what they do, but they carry a heart to serve and go the extra mile. Many of our positive reviews mention them specifically as to why their experience was such a positive one!
For us, the completion of our work at your home is not the end of our job. From referrals for anything else you may need to billing and communication with your insurance provider, your experience and peace of mind are at the top of ours. In fact, we speak with many of our customers after a job to make sure their experience exceeded expectations. In those conversations, we ask questions regarding what was helpful for our customers, and since we know we can always improve, we even ask questions about what could have gone better. This feedback greatly impacts the way we approach each customer to ensure that you get the best service possible. After all, you deserve just that!
Here is a great review from Victoria Fowler that sums up our aim with every person we have the opportunity to serve.
“From the moment I called SERVPRO and spoke with Julie to the moment Marty called me back and rest assured me that my disaster was in great hands. I can’t say enough good things about SERVPRO Marty, Ken, and Mike. Marty came to my home and calmed my nerves. He told me step-by-step what was going to be happening and how they were going to handle my situation. Everything ran so smoothly through them and I cannot think them enough for everything they have done. Going through a disaster is hard enough in itself but when you have a crew like Marty, Ken, and Mike everything was left up to them and I didn’t have to worry about a thing. Thank you again for everything you have done to make my life seem easier in a very stressful situation.”
If you have experienced a disaster to your home or business, don’t hesitate, contact us today. We would love to help!
Redding wildfire smoke cleanup
if wildfires or wildfire smoke has affected your Shasta county home or business, contacts us today!
With the many wildfires, we have been experiencing, residents of Shasta County and the surrounding areas may be left questioning what to do. From smoke damage to clean-up and insurance coverage, how to proceed can become confusing. In all that we do, our intentions are not only to restore property but also peace of mind. Here are a few tips that we hope will do just that!
Depending on how close your home was to the wildfire, soot can become a very damaging issue. Soot can be very acidic, and if it stays too long on your belongings, can permanently damage them. Also, trying to remove soot with water and soap can cause it spread, damaging a larger area. There are specially made “chem sponges” that need to be used before any other cleaning is done to the area.
How to know if you need cleaning
There may be times when you are unsure if professional cleaning for your home or business is necessary. One sure sign is a lingering smoke smell. Over time, the inhalation of smoke particles can become hazardous to your health, and the smell of smoke can create an unpleasant atmosphere. If you are unsure, contact a professional, and they can assess the extent of cleaning necessary.
Will your insurance cover the damage
Typically homeowners insurance will cover smoke damage from a wildfire, but if you live in an area that is prone to wildfire damage, it may not. It is always good to stringently read through your policy and make sure it covers wildfire damage. If you are still unsure, a restoration professional can come to your home or business and take a swab with a dry chem sponge to see if an insurance company will cover the damage.
If wildfires have caused damage to your Redding home or business, contact us today. We woud love to help!
4 commercial cleaning services a business should use
Contact us today for Redding professional cleaning services
Running a business takes tremendous time and effort. With all of the daily tasks that are necessary to keep an operation running, proper cleaning may end up at the bottom of the list. When the day is over and the lights are turned off, the last thing many people want is to determine what kind of cleaning they may need. No need to fear, we are here to help!
Here are 4 commercial cleaning services businesses should use.
1. Viral pathogen cleaning
We live in an age when awareness of harmful viruses is at an all-time high. Studies show that 89% of consumers are cautious about indoor spaces. At times, janitorial services may not achieve the kind of cleaning necessary. SERVPRO of North Shasta, Trinity & Greater Tehama Counties offers Certified: SERVPRO Cleaned services. These are custom-tailored cleaning services to help the health and safety of indoor spaces.
2. Biohazard and sewage cleanup
With the constant use of bathrooms and dishwashers, businesses are prone to sewage backups and other biohazard cleaning needs. There are even times that cleaning which seems safe enough can be extremely hazardous to your health. Check out our biohazard and Sewage cleaning page for more info, and feel free to call us if you have any questions about your cleaning needs!
3.Trauma and crime scene cleanup
In the unfortunate circumstance that trauma or crime has occurred in your business, you will want to hire a professional cleaning company. Blood, and materials utilized in investigating a crime scene can be harmful or require professional training to clean. For more information on how we can help, check out our Trauma and Crime Scene page.
4. Smoke damage cleanup
Wildfires have become a part of life in Redding and the surrounding areas. Minimizing the risk and managing the damage when a wildfire occurs is essential for any business. Smoke from wildfires can pose significant health risks along with unpleasant odors and experiences indoors for a business. We have trained technicians to clean soot and administer techniques to help purify and deodorize smoky air to make your business a safe and pleasant space again.
If your business needs commercial cleaning don’t hesitate to reach out to us. We would to help or answer any questions you may have.
What water damage will my Insurance cover?
If you need water damage restoration in Redding, contact us today!
Due to the nature of our business, the services we perform are often for first-time customers. It’s not every day that an individual will need water damage restoration, so we make every effort to inform our customers about what to expect and tips to help along the way. Among the commonly unknown questions asked is what type of water damage insurance will cover. It’s important to remember that insurance types and coverage can differ, but some general coverage applies to most homeowners. Here’s a series of questions and answers homeowners commonly have regarding water damage and their insurance.
Water damage restoration insurance coverage Q&A
Q: I had a pipe freeze and burst, it is now seeping into my home, will the damage be covered?
A: Unintentional and accidental damage caused by plumbing is generally covered. This includes faulty plumbing, frozen pipes, and unintentional overflow.
Q: The water line in my fridge broke and water spilled all over my kitchen. Would this type of damage be covered?
A: Typically, the damage will be covered but the source of the damage such as a dishwasher or refrigerator will not be.
Q: My neighborhood suddenly flooded from a backed-up drain, and the water flooded my home. Would my homeowner's insurance cover this?
A: General homeowners insurance typically wouldn’t cover water backup from an outside source, although you are able to purchase insurance that would include water backup coverage.
Q: Water began leaking into my bedroom and I realized it was coming through my roof. What would be covered in this situation?
A: The damage to your room and any other interior area of your home affected by the water normally is covered. The roof itself is not usually covered by general homeowners insurance.
Here is another great resource for information regarding the water damage insurance may cover
We love our customers and we love helping in any way we can. If you need water damage restoration in Redding, or simply have a question like the ones above, please feel free to contact us anytime!
Smoke Damage Cleanup Tips
If you need fire damage or smoke damage restoration, contact us today!
With the unrelenting summer heat and wildfires seemingly all around us, the smoke has a much higher chance of infiltrating our homes. From unwanted odors to damaging effects, smoke damage cleanup can be a valuable asset for you. Here are some tips to help as you navigate through the smokey air this season
Baking soda in bowls
Baking soda holds tremendous usage and versatility. When it comes to odors, surprisingly, it does a great job fighting against them. Baking soda is a ph neutralizer and can absorb the smells it contacts. One great idea to help rid your home of the smell of smoke is to put baking soda in bowls and place them around your home.
Clean out HVAC filters
HVAC units are extremely efficient at moving air around your home. The units draw air from outside of your home and circulate it throughout your living spaces. HVAC filters are designed to keep unwanted contaminants from entering your home while drawing air into it. When there’s a wildfire in your area, the smokey air gets sucked into these filters and can very quickly ruin them, leaving the air in your home lacking the filtration it needs. Be sure to clean your HVAC filter if you live in an area that wildfire smoke has affected you.
Ozone generators are a great way to help deodorize the air in your home. Since it is a machine, be sure to consult a professional as they do require some knowledgeability and safety in use. Ozone machines utilize electric discharge to split oxygen molecules. These molecules then reattach themselves to other oxygen molecules creating ozone. Used in low concentration, it is typically safe to use in a room while being occupied. Normally it’s use to deodorize smoke requires low concentration. At much higher concentrations, it is recommended to leave the room and allow it to dissipate for at least 4 hours.
If your home has been affected by smoke, and you are in need of deodorization and cleaning, don’t hesitate to contact us, we have professionals standing by and we would love to help!
Water damage restoration tips
If you need water damage restoration, contact us today!
Many unfortunate reasons lead to needing water damage restoration. From storms to appliances and broken pipes, while the solutions are as varied as the problems themself, there are a few things to consider regardless of the reason for the water damage. We always suggest hiring a Redding water damage restoration company, but if you are unable to, or until they arrive, here are a few water damage restoration tips.
One of the first things to consider is the type of water that needs to be cleaned up. When it comes to water damage restoration, water is categorized into 3 different types.
Examples of clean water would be from a water line to your fridge, an overflowing bath, or a water line to your washer. This category carries no substantial chemicals or bacteria and is relatively safe to clean.
Examples of grey water would include overflows from dirty dishwater or water from an aquarium. This water carries substantial bacteria or chemicals and requires precaution while cleaning.
Examples of black water would be a backed-up sewage line, or an overflowing toilet bowl containing feces. Flood water is also considered black water due to the higher possibility of bacteria and other biohazards that it may wash up.
While water may cause immediate damage, allowing it to sit will only exacerbate the damage it may cause. As soon as you find water damage, you will want to call a professional water damage restoration company. As water sits and soaks in it can spread, and mold can set in as quickly as 24-48 hrs.
Knowing where to begin can be overwhelming. It may be best to first look up and see if any of your ceilings have been affected. Water does a great job of deteriorating what it touches over time. If your ceiling has been affected, especially if it has stayed affected for some time, pieces may fall causing more damage to what may be beneath it.
If you need water damage restoration in Redding, don’t wait, contact us today!
Fire damage cleanup
If you are in need of fire damage restoration, contact us today!
Cleaning up after a fire can be a daunting task. The emotions of having your belongings damaged along with the confusion from the chaos of fire damage can leave you overwhelmed and at a loss for what to do. Fire damage restoration should always be handled with caution and by professionals, but there are some activities to consider doing quickly, and ways to safely manage the activities you can do. Here are some tips on fire damage cleanup.
Board up and secure your home
One of the first things to consider with fire damage restoration is having your property boarded up. Often windows can be broken, and other unwanted entryways can open into your home after a fire. These entryways can allow pests and looters into your home and add to the damage of your property. The board-up process should be performed with proper instruction, or by a professional, as it can damage the exterior of your home when not performed correctly.
Wear an N-95 mask
As our homes continue to contain more petroleum-based products, carcinogens released from burning become more of a threat. Wearing an N95 grade or higher mask will help to protect from harmful carcinogens, and other possible chemicals released into the air. Protective clothing and gloves should also be worn while cleaning and salvaging your property after fire damage.
Click here for more info from the CDC on masks protecting from carcinogens.
Do not use electric or gas
Fire damage to a home or business can affect more than the exterior or noticeable parts of your building. When performing fire damage restoration, we are always cautious about the internal or structural damage that can be caused, and you should be as well. Using electricity or gas can be dangerous as things may have shifted or even broken, leaving electric wires exposed, or gas expelling in ways you may not want. Always turn off gas and electricity before re-entering a building to clean up after a fire.
If you have experienced fire damage to your home or business, don’t hesitate to contact us. We would love to help!
How do storms damage a home
If you need storm damage restoration, don't hesitate, contact us today!
Storms are as unpredictable as the damage they may cause. Storm damage restoration can be needed for many different reasons, and as much as we love the work we do, we would rather you never need restoration. We can never fully predict what a storm will do, but here are some answers to how storms damage a home and some tips to prevent it.
While wind speeds of 45 mph may take down tree branches, 50-75 mph is officially considered damaging winds. At that speed shingles and roofs may become damaged. Anything above 64 mph can cause structural damage. High winds are nothing we can control but there are some actions we can take to help prevent the damage they can cause. These actions include
- Using storm shutters to protect your windows
- Reinforcing your roof
- Reinforcing your garage doors
Here's a link to fema.gov for more high wind protection info
As we have already stated, high winds are a cause for fallen trees and branches, but snow and ice storms can cause limbs to fall as well. As trees mature it is natural for limbs to die or weaken. Often we don’t pay attention to these limbs as they are “out of sight, out of mind” but when snow or ice accumulates on the branches, the weight increases and these weaker branches tend to break and fall. In an open field or forest this usually doesn't cause an issue, but in a neighborhood that has plenty of mature trees, this can cause extensive damage. Having your trees serviced regularly can cut down the potential of a tree limb damaging your home.
Ice and rain
Storms usually bring a significant amount of precipitation, and with precipitation comes the risk of damage. Heavy rains bring floods and leaks while ice can create ice dams and broken pipes. These potentials for damage can be avoided with some proper activities.
- Have the grade of your landscape slope away from your home at a 2 percent angle
- Use a roof rake to remove excess snow from your roof. This will help to eliminate ice dams
- Cover all exposed outdoor pipes. Even a little bit of coverage can keep the temperature on the pipes from dipping too low.
If you have experienced storm damage in Redding, and need storm damage restoration, don’t hesitate to contact us. We would love to help!
Basement flooding causes
If you need water damage restoration in Redding, contact us today. We would love to help!
Basements are spaces that can be important to have. From workspaces to extra rooms and safety measures, basements are a valuable asset for many people. But what happens when such an important space gets flooded? As it is usually lower in level than the rest of your home, basements can be prone to flooding if not maintained properly. Here are some causes of basement flooding
Mice chewing on pipes
One of the more interesting ways a basement can flood is by having a pipe break, due to mice chewing on them. As obscure as this seems, it is actually more common than some would think! Mice have a very strong sense of smell and can actually smell the water in your pipes. When they get thirsty, they will do anything they can to drink, including chewing through pipes. Additionally, rat poison actually dehydrates mice causing them to look for water all the more. If this is a recurring issue, use alternate methods to get rid of mice, or try putting small bowls of water by your pipes so they will drink that instead of chewing through your pipes.
Sump pump failure
With basements being the lowest point in your home it can become notorious for collecting water. Sump pumps are designed to redirect water out of our basement, keeping it dry and usable. When sump pumps fail, it can be a disaster in the making. Some of the reasons for sump pump failure include
- Failure to maintain
- Sump pumps should be routinely maintained every 3-4 months. This helps to ensure it will continue to work properly, especially when you need it!
- Clogged discharge pipes
- It is natural for debris to gather, especially in spaces we don’t visit often. Debris can gather around your discharge pipes and begin to clog them. Installing a simple grate over your discharge pipe will help to keep the debris from clogging it.
- Switch malfunction
- In your sump pump is a switch that activates as it floats. Debris and items can cause this switch to get stuck causing it not to float and activate as needed. Be sure to regularly check your switch to make sure it is clear and able to float.
Gutters that do not work properly can cause a variety of water damage issues. One of those issues can be a flooded basement. As gutters overflow, they can drain into your walls and make their way down to your basement. A very easy fix for this is to simply keep your gutter clear of leaves and other debris. Regularly check your gutters to keep them clear, and help to prevent water damage to your home.
If you need water damage restoration in Redding, contact us today. We would love to help!
Wildfire home protection
If you have experienced fire damage, don't wait, contact us today!
Living in the North State, we are no stranger to fires. In the summer months, fire damage and the need for fire damage restoration in Redding increases dramatically. As we do love to help, our hopes are that you would avoid the need for restoration altogether. Here are some tips to help protect your home during a wildfire.
Preventing fire damage to your home
Once an evacuation order is given, you will want to leave the area as quickly as possible. Taking the necessary precautions as you leave can help to lower the risk of fire damage. One great step would be to connect your garden hose to the outside taps. This allows for firefighters, and anyone wanting to help, quick access to water in their fire damage prevention efforts.
Preventing fire damage to your roof
As wildfires grow and move closer to residential areas, the danger of fire damage to your home increases. In fact, it's the dry heat that proceeds flames that actually start the fire. As we all know, Redding and the surrounding areas tend to have very hot and dry summers, which can only make matters worse when we do experience a wildfire. One action that may seem unconventional to help prevent the need for fire damage restoration in Redding would be to place lawn sprinklers on your roof. Dousing your roof with water will help to fight against the dryness that can often accompany wildfires.
Keeping fires away from your home.
Landscaping can greatly improve the aesthetic of your property, but it can also help or deter your efforts of keeping your home safe from fires. Creating defensible space is a great way to use landscaping to keep your home safe. A defensible space heavily considers a 100 ft parameter around your home. This parameter takes into consideration landscaping materials, clearing, and plant and tree spacing. For more info on creating a defensible space, check out our Defensible space preventing fire damage blog.
Landscape design with fire safety in mind
Smoke damage prevention
Cleaning smoke can be one of the most technical and challenging tasks to fire damage restoration. Keeping smoke out of your home will greatly help in these efforts once the fires have been contained. One great action to take if you are in an area that is experiencing a wildfire is to shut off your outdoor air conditioning unit. These units can take the smoke-filled air outside of your home, and blow particles into your home, leaving the smell of smoke along with other possible damages. Also, once a fire subsides, change out your filters to keep the air in your home clean and healthy.
If you have experienced fire damage to your home or business, and need fire damage restoration in Redding, don’t wait, contact us today!