Recent Posts

Winter Fire

1/8/2021 (Permalink)

Lit home candle with snow, pine cones, and pine tree branch If you have experienced fire damage to your home, don't hesitate to contact us. We would love to help!

As winter sets in, it is a natural reaction to become less concerned about fire damage. Cold air with higher humidity makes outdoor elements less likely to catch on fire. While the chance of a wildfire or house fire due to hot and dry temperatures may be low, our need to stay warm indoors can lead to other potential fire dangers. Here are the top three winter fire causes.


According to heating equipment on average accounts for an average of 52,050 fires in homes. As the weather becomes increasingly cold, it is a necessity for us to find a source of heat, but it can become dangerous if not handled correctly. When using a space heater, do not elevate it, be sure to keep it away from any flammable materials, and never let a space heater run unattended. These actions will help to reduce the risk of a fire caused by a space heater.

Christmas Trees

On average 160 fires are started by Christmas trees every year. Dry Christmas trees can become completely consumed by fire in less than 10 seconds. It is essential that Christmas trees are watered and managed through the holiday months. Be sure to never use candles in a tree, and thoroughly check decorative lights before they are applied to the tree.


Research has found that candle fires account for a national average of 21 house fires a day.  As this takes into account a yearly average, there is a much higher usage of candles during the winter months. While using candles be sure to keep them away from curtains, or areas that hang over the flame. Never leave a candle unattended, and keep them 12 inches away from all potentially flammable material. In addition, candles should never be lit in a home that utilizes oxygen. 

If you have experienced fire damage, don’t hesitate to contact us. We are available 24/7 - 365, and we would love to help!

530-222-0200 |

House Fire Safety

1/8/2021 (Permalink)

fire over a black background with text If you have experienced fire damage to your home, don't hesitate to contact us. We would love to help!

According to the National Fire Protection Association, In America, we have an average of 353,100 house fires a year. A house fire can be one of the most damaging, and difficult situations to recover from. It not only carries the physical implications of a damaged building structure but also the emotional strain of losing the things you cherish most. For us at SERVPRO of North Shasta, Trinity & Greater Tehama Counties, restoring hope is just as important as restoring your property. If we can help it, we would rather that you don’t experience these losses altogether. Here are some tips to prevent the top causes of a house fire.


Smoking is the number 1 cause of home fire deaths in America. If you smoke, it is best to do so outside. Never smoke around an oxygen tank. An oxygen tank around a fire can explode, and cause the fire to burn hotter and faster. A cigarette should be completely put out before going to bed, and never smoke in bed.

Electrical fire

The number one cause for electrical fires in a home are old appliances and faulty electrical outlets. Regularly inspect the electrical cords from your appliances, and never alter the prongs on a plug. Avoid having electrical cords ran underneath a carpet and when you are unplugging a cord, be sure to hold the plug securely and not the cord. Unplugging a cord from a wall by pulling the cord can cause it to fray and possibly lead to a fire.


Cooking fires are the leading types of home fires in America. Most often these fires are caused by unattended cooking. Be sure to never leave food while the source of heat is still active. Be aware of combustible material, and keep it away from anything cooking. Double-check ovens and stovetops once cooking is done to ensure they have been turned off. Often a small mistake like that could lead to major damages.

If you have experienced fire damage, please don’t hesitate to contact us. We would love to help!


Winter Storm Types

12/21/2020 (Permalink)

Man in snow with jacket and cap If you have experienced storm damage of any kind, contact us today! 530-222-0200

While most winter storms bring precipitation, there are differences in how they affect the environment around us and how they can damage our home or business. As we head deeper into the winter months it is a necessity to be prepared in order to minimize the chance of any possible damage. As a company, it is our hope to help others steer clear of any disaster before it has a chance to present itself. Here are some winter storm types, and what to prepare for.


A rainstorm has a heavy precipitation downpour. While it may not carry freezing elements, the heavy rain can problems. The larger damages would be floods and landslides that could potentially seriously damage homes or businesses in its vicinity. On an individual level, there are ways to protect your home or business from a rainstorm. 

  • Check your sealant.
    • The sealant around the windows in your home can allow for water to enter I they are cracked. Over time, this can allow for mold to grow.
  • Clear your gutters.
    • Having clear gutters moves the water away from your roof and minimizes the potential for water leaking into your roof.
  • Maintain good drainage.
    • Good drainage will allow for quickly rising water to be dispersed away from your home.

Ice Storm

An ice storm carries heavy precipitation with freezing temperatures. This combination results in an accumulation of ice on everything the precipitation touches. While it may not result in flooding like a rainstorm, an ice storm still carries environmental dangers. Here are some ways to help avoid ice storm damage

  • Frozen pipes.
    • Insulating exposed pipes will help to keep them from freezing. Even the smallest amount of insulation can help to keep the temperature warm enough not to freeze
    • Let your faucets drip to keep a flow through your pipes. 
  • Trim overgrown and damaged trees.
    • When ice accumulates on trees, it weighs them down significantly. Dead branches, specifically branches that hang over your home or business should be removed. 


Snowstorms can cause much of the same damages as ice storms including broken limbs and frozen pipes. However, there are some damages that snowstorms are more prone to causing. One, in particular, is called an ice dam.

  • Ice dams happen due to the uneven temperatures of a roof. Snow will melt on one section, then refreeze in another, usually closer to the edge of a roof. This can cause leaks into your walls causing mold and water damage.
    • Adding insulation to your attic may help to even out the temperature
    • Snow rakes are another great way to minimize the risk of an ice dam on your roof

If you have experienced damage from a winter storm, don’t hesitate to contact us. We would love to help!


What makes us great

12/7/2020 (Permalink)

hand moving blocks on a blue background If you are in need of restoration, don't hesitate to call. We would love to help! 530-222-0200

With over 40 years of professional experience, and owning a local SERVPRO franchise since 1993, we are thankful for every customer that we have had the opportunity to serve. We know that you have a choice in restoration companies, and we are honored to have helped many people in this community. Our love for what we do, and how we serve our community has continually grown over the years, and have found that it a mixture of attributes that make us a great choice in restoration. Here some of the strengths and experiences you can expect from us.

24/7 availability

Truly, 24/7 and 365 days a year availability. Disaster doesn't wait for convenience so neither do we. This allows for the quickest response time, minimizing the potential damage to your home or business. We have crews on call at all times, ready to run to your call. Whether fire damage, water damage, storm damage, and even Covid cleaning, we are always available, whenever you need us.

Community care

Saying that 2020 has been a challenging year is an understatement. Many people faced challenges they’ve never had, and all of us faced situations we never imagined we would need to. With all of the necessary business pivots and structural changes, we were very particular about staying true to our personal motto, “helping people in their time of need”. For almost a year now we have had a monthly giveaway called “LoveLocal”. When covid shut everything down, we knew that we had to do something. In order to help our local businesses and the people of our community, we gave away gift cards to local businesses that were geared towards essentials. It was such a pleasure for us to help our community, even beyond the scope of our normal work!

Excellent and professional work 

It is best said that the identity of a business isn't what the business says, but what others say about the business. With an average of 4.9 out of 5 stars on most review sites, our customers have come to expect a certain level of care and professionalism from our work. We operate from a people-first perspective, truly caring about the wellbeing of our customers. It is expressed best by saying not only are we restoring property, but our efforts are also to restore hope.

If you are in need of restoration for your home or business, don’t hesitate to contact us. We would love to help.


Customer Satisfaction

11/19/2020 (Permalink)

man holding up a sign with 5 stars graphic If you are in need of restoration services, don't hesitate to contact us. We would love to help! 530-222-0200

Reviews are a great way for us to gauge how we are performing as a company. We believe it's our responsibility not only to provide professional services but also to handle our customers with care and empathy. When a customer leaves us a review it gives us a chance to reflect on our strengths, adjust where we need to, and praise the techs that did a great job. Taking reviews to the heart is a big part of what makes our company great! Here are a few of our recent reviews!

Thorough and kind

Alanna Renstrom review:

When our dishwasher flooded the kitchen, SERVPRO came in the next day to evaluate the situation. Mike and the rest of the crew were incredibly kind to us and extremely thorough in their assessment and in remedying the situation. They came out to check our moisture levels just about every day for two weeks and always greeted us with a smile. I wish I could remember every person's name to thank them personally, but I hope they know we appreciated their professionalism and their service!

Thorough, kindness, and consistent care are some of the attributes Alanna expressed throughout her review. These are areas we almost daily discuss. We understand that the situations we walk into are not the most favorable, and we want to do everything we can to set our customers at ease and regain peace of mind. 

Fast response and a willingness to serve

Julie Donson’s review

I had a major bathroom flood in the night.  SERVPRO showed up almost immediately on a Saturday!  They are in Redding and I live in Mount Shasta.  They spent TWO WEEKS drying out my house, packing the entire contents of my upstairs into two pods, and demolition of wet walls, carpet, etc.  During that entire time, I received the best customer care that I have EVER had from any company!  I would especially like to mention Dianna (what a sweetheart) AND Laura (also wonderful).  Tony was team lead on site and was just super!  Amanda packed all my belongings with such care, I really appreciated her.  Everyone bent over backwards to work with me whenever I had any requests.  They were also very considerate of my anxiety level during this unpleasant event.  I am not kidding, the best service I have EVER received!

Julie had the chance to interact with multiple people through our company and found our employees to be highly considerate every step of the way. Fast response is another value we carry and are proud to execute. We were happy to be able to respond so quickly for Julie and to carry a serving attitude throughout all of our work for her.

Fast response, consideration, and a willingness to serve are a few reasons why our company has been such an asset to many homeowners and business owners throughout Shasta County and the surrounding areas.

If you have experienced a disaster and are in need of restoration services, don't hesitate to contact us. We would love to help.


Places to inspect before a storm

11/12/2020 (Permalink)

Graphic of a man holding an umbrella walking in a storm If you have experienced storm damage, don't hesitate to contact us, we would love to help! 530-222-0200

As fall continues and winter just around the corner, weather changes are sure to come. Wind and rain can cause damage to our home or business if we are unprepared for these changes. Unfortunately, it is in the places we think are safe from the elements, the unchecked places, that can be the source of the most damage. Here are some places to inspect before a storm.

Gutter Clutter

Fall weather brings on great scenery with the changing leaves, but as it progresses, those leaves will fall and can cause build up in your gutters. When storm rains come it can cause your gutters to overflow, and leak into your home. Another potential hazard is having your gutters break or become damaged. It may seem like a simple or mundane task, but be sure to inspect your gutters before stormy weather is here.

Outdoor Furniture

Windy weather from storms can cause damage in many ways. One way that may be easy to forgive is outdoor furniture. Not only can your furniture be tossed around and damaged by the wind, but the wind can also throw your furniture into your home causing windows to break and even damage to your outer walls. Be sure to anchor down, or bring in your outdoor furniture before the winds from a storm reach your area.

Roof damage

Over time, wind and rain can erode the shingles on your roof. With those shingles becoming brittle and loose, all it takes is a strong wind to blow them off of your roof. Missing or broken shingles can allow moisture or rain into your home which can cause mold and water damage. Be sure to check your roof regularly before the storm season comes, as the effects of a damaged roof can hide until it becomes a much bigger problem. 

Available 24/7 - 365

We understand the need for emergency service at a time when a storm disaster hits. We have made ourselves available anytime you need so that we can serve you best. If you need restoration services please contact us anytime. We would love to help.

SERVPRO of North Shasta, Trinity & Greater Tehama Counties


The Commercial Restoration Help You Need

11/2/2020 (Permalink)

graphic of a business storefront If you are in need of commercial restoration, contact us today! 530-222-0200

Every business starts as a passion or dream. Unfortunately, that dream can become a nightmare when things go wrong unexpectedly. As a business owner, or manager of a business we are expected to know how to handle day to day operations, but what happens when we experience a disaster without the preparation to handle it? Here are some we can help in just that situation.

Board ups

From vandalism to fire damage to weather-related issues, boarding up your windows is a necessary step to securing your commercial property. One of the last things that anyone needs is for vandals or rodents to enter your business after a disaster. Boarding up your windows helps to keep your business secure and can protect from weather elements as well. As easy as boarding up a window may seem, if done incorrectly it can lead to further damage. Get help from a professional if you are in a situation that requires a board up.

Temporary warehouse space/move out

When your commercial building is compromised, so are the valuable assets inside of it. Office furniture, computers, and important documents are just a few items that will need to be protected when your building is unable to do so. Fortunately, we are able to offer a temporary space and help to move those items until a more suitable solution is found. The last thing we won't want is for the valuable assets and materials you have amassed over the years to be lost in the process. Often these materials are what is necessary in the rebuilding of your business, and we are happy to help!

Tree removal

With Fall setting in, and windy weather becoming more common, falling trees are an unfortunate reality for some businesses. It is best to remove or trim trees near your building, but in the event that you are unable to and a tree falls on your building, we are here to help! Removing a tree from a building can prove to be an extremely difficult task, and if not performed correctly can lead to further damage. Be sure to contact a professional if you are in need of tree removal services.

At SERVPRO of North Shasta, Trinity & Greater Tehama Counties we understand the importance of running a business, and in many ways support the businesses in our local community. For help, or questions regarding commercial restoration, don't hesitate to call us. We would love to help.


Can Mice Cause Water Damage?

10/28/2020 (Permalink)

Graphic of mouse looking out of a mouse hole If you have experienced water damage, don't wait, call us today! 530-222-0200

There are many reasons why water damage can happen to a home including appliances, broken pipes, and weather. As with any damage, being prepared or knowing how to avoid it altogether is key. Some situations are more unexpected which can make it difficult to avoid. One of those situations we would like to shed some light on is how mice can cause water damage.

Sniffing out water

Mice have a highly developed sense of smell and can be drawn to the water inside of your pipes. Like any animal, mice get thirsty and will find any source they can to quench their thirst. This sense of smell can actually be used against them. There are certain smells that can help to repel a mouse. Some of these smells include peppermint oil, citronella oil, or castor oil. If you spread some of them in the area mice are infesting, you might find that them leaving for a more enjoyable environment!

Quench their thirst

As we stated, mice will find water wherever they need to, and often pipes can be the victim of their gnawing. Another great strategy is to give them what they are asking for! Many people have found it helpful to place bowls of water where mice may be prone to chewing through pipes. This will encourage mice to get water from a more readily available source and stay away from chewing on pipes to get it.

Rat poison dehydrates

It’s easy to want to reach for the rat poison to get rid of the problem altogether, but that may cause more problems than expected. Mice chew on pipes because they are thirsty. Rat poison causes dehydration which will cause the mice to search for water all the more. In the process of getting rid of the mice, this method may actually cause more damage. Instead, use mice traps to catch and get rid of the mice.

Water damage can become more costly the longer it goes untreated. If you have had water damage to your home or business, don’t wait to contact us. We would love to help!


SERVPRO of North Shasta, Trinity & Greater Tehama Counties

Why SERVPRO? It's all in the name

10/28/2020 (Permalink)

graphic of a question mark with text SERVPRO of North Shasta, Trinity & Greater Tehama Counties, we are here whenever you need us! 530-222-0200

Since 1967 SERVPRO corporate has been a leader in the restoration industry. With over 1,500 franchises nationwide, SERVPRO has created a system that allows for personal touch while giving access to resources on a much larger scale. As a part of that system, we at SERVPRO of North Shasta, Trinity & Greater Tehama Counties believe the importance is in the name itself, to “serve” like “pro”. Here are some values we believe it takes to serve like a pro

Customer First

Nothing matters more to us than the people we serve. With every job from our initial call to the last interaction, our customers will know that their wellbeing and peace of mind matter to us. We consider ourselves a company of helpful problem solvers, that value people first, and happen to be excellent with the work of restoration. Much of our heart for people can be seen in our community involvement, and programs we have developed to help our local community outside of our work with restoration. If you are looking for a company that will treat you with professionalism as well as compassion, you have come to the right place.

Restoring hope

In an interview with Doug, one of our owners, the heart of our company was revealed by a simple phrase.

Doug was giving an example of how many people come home and walk into something like a water damage situation with ceilings caved in and a house full of water. They think "how am I ever going to fix this" and Doug's response in its simplicity carries a seed of hope “There is a way to fix that, we do it every day” 

At our core we are problem solvers, we are excellent at what we do, and we want to help our customers find hope in a seemingly hopeless situation. That is what we do "every day".

Excellent workmanship

Over the years some of the most consistent feedback has been about our level of workmanship. For us, a home that has been affected by fire damage isn't just about walls and a roof, it's about the memories and experiences those things carried. Our passion to give our best on every job is driven by our heart for restoring your most valuable assets, your home, and your heart. We know that excellent workmanship should come with excellent care in these situations, and it is our pleasure to deliver both 

If you are looking for restoration done on excellence, by a crew who will care about what it means to you, then you have found the right place! Contact us today

SERVPRO of North Shasta, Trinity & Greater Tehama Counties


Rising From The Ashes

10/14/2020 (Permalink)

Rose appearing through ash If you have experienced fire damage and need help, don't hesitate to call. We are here 24/7! 530-222-0200

Coming out of this year's fire season, we have responded to the much-needed fire damage restoration, and it's unfortunate to see how many people were affected this year. An astounding 4,267,386 acres have burned so far in this season. Homes were lost, lives were impacted, and the question many are asking is "what now"? 

One of the many great attributes of our community is strength. There's a resiliency that Shasta County and the surrounding communities carry. When times get tough we find a way to continue on, to continue in hope, and to rise from the ashes. 

Here are some helpful ideas if you have been affected by this year’s California wildfires. 


Be sure that the fire department has cleared you to be able to reenter your home, but even after they do, be sure to check your home for structural damage. It would be a good idea to have someone like a contractor inspect your home before you reenter. Another telling sign that it may not be safe is the smell. If you can smell propane or natural gas, quickly get as far away from the location as you can.

Repairing the home

Often times repairing what was once a safe and cherished place can feel extremely daunting. Having even the slightest help can set someone in the right direction in building back their lives. We understand the importance of hope in what many see as a hopeless situation. Even in tasks like debris removal and cleaning it’s important to have people around you that care and empathize with your situation. When choosing a company that handles fire restoration, be sure that they reflect those attributes just as much as they carry a high level of professionalism. Your state of mind, and ability to remain in hope is too valuable to do otherwise.

Smoke damage

It has been reported that smoke from the California wildfires reached as for as Kansas. Here in the North State, we were without clean air and clear skies for the better part of 2 months. Although your home may not have been affected directly by fire, the smoke may have seeped into your home, leaving a lingering smell. Having the smell removed professionally with something like an ozone machine is usually the best option. In that case that you are unable to hire a restoration company, a remedy some have found effective is white vinegar. Wiping down your floors, walls, and furniture as well as leaving it in bowls around your home has been reported to help eliminate smoke odors.


There is plenty of help out there for those who need it. Know that you are not alone and that there is light at the end of the tunnel. Here is a great document from the Red Cross to help in those times of need. There are times when further resources are needed as well. If you find yourself at a loss and need resources, here is a page on the website that lists out available resources that you may be able to access. 

Our hope is that you will never have to experience a tragedy such as fire damage but in the unfortunate case that you do, please don’t hesitate to contact us. We would love to help in any way we can.

SERVPRO of North Shasta

Trinity & Greater Tehama Counties