Recent Posts

Redding Hoarding Cleanup

12/1/2021 (Permalink)

Hoarding cleanup technician with words If you or a loved one are needing hoarding cleanup, contact us today. We would love to help!

In a recent article, medicinenet.com discussed some of the causes of hoarding. They listed altered brain connections, serotonin and OCD, hereditary, environmental conditions, and stressful life events. None of these situations are simple, and it’s never easy on the loved ones caring for those who are hoarding. At SERVPRO of North Shasta, Trinity & Greater Tehama Counties, we care about our community, and situations like hoarding are handled with the highest care and respect for humanity. More than just your property, we aim to restore peace of mind. Here are some ways while performing Hoarding cleanup that we strive to do just that.

Care for the property

Hoarding cleanup is unique in that it’s usually attached to psychological hurdles. In our experience with hoarding cleanup over the years, we have faced some of the toughest, most heart sobering moments. We have learned that while performing biohazard cleanup services for these particular situations, it requires an open and caring heart. We have realized that a bond has been created between the items in a space, and the person hoarding them. Any time we have the opportunity to serve in this way, we bring a level of respect and care to match what's needed in the removal of those items. We will always treat those belongings as if they were our own prized possessions.

Care for the people

Normally with much of biohazard cleanup, the cause affects a family rather than just an individual. By far, biohazard cleanup requires the most sincerity of heart and understanding. We take pride in the fact  that our company is people first, which is why we are so passionate about the work we do. As challenging as hoarding cleanup can be, we are happy to be the ones not only providing a high level of service, but also a high level of care!

Empathy and professionalism

As we have continued to serve the people in need in Redding, Shasta County, and the surrounding areas, we have recognized through their feedback two attributes that define a large portion of who we are. Those two attributes are empathy and professionalism. Especially with biohazard cleanup, we feel those two attributes should be an experience every customer has. 

We have dug deeper to discover what empathy and professionalism mean to our customers, and this is what we have found. When they mention empathy, what they referred to was how they felt and our attitude towards them. When they mentioned professionalism, what our customers meant was not only our quality of work but the way we treated them throughout the process. This can be expected in every hoarding, biohazard, or other disaster restoration situation we help with.

Our incredible community has great resources to help overcome the emotional challenges associated with hoarding. Here is a link containing a few places that would be great to contact .

www.clutterhoardingcleanup.com/resources/local-hoarding-resources/california-hoarding-resources

Additionally, If you or a loved one is struggling with hoarding and want to begin the process of cleanup, we would love to help.

530-222-0200

The heart of the matter

11/10/2021 (Permalink)

A heart with text If you are in Redding, Shasta County, or the surrounding areas and need disaster restoration, don't wait, contact us today! 530-222-0200

How does a company stay relevant? At the heart of most companies marketing programs, this is the question they are trying to answer. Suggestions range from cultural awareness to trends, and recently even influencer marketing. Now while these strategies have their place and can be effective, we believe the idea of staying relevant is not in determining what the world is currently doing but what the world needs. 

Every company carries distinct values that drive its decisions. Over the past few years, we have begun to ask one very important question, "what are the values that we carry, and how do those values meet the needs of the people in Shasta County and the surrounding areas?" After almost a year's worth of digging and feedback, here is what we have found, along with the ways we approach every opportunity we have to serve our community!

You matter

As we began to dig into the hearts of those in our company, we found a simple yet strong common thread, we all genuinely care about people and their wellbeing. We asked the question, “why do we do what we do?” Behind the work of water damage restoration, or fire damage restoration, we found that we simply wanted to help people in their time of need. We realized that was the joy behind our work, and everyone from our restoration techs to our office staff felt the same way. That became the drive behind every interaction with our customers.

Restoring more than your property

Once we had revealed our hearts, we wanted a better definition of what we do. As much as we enjoy work like mold remediation or biohazard cleanup, we knew there was more we aimed to accomplish with every interaction. Often we walked into situations with elevated stress and emotions running high. We saw the need people had in these moments that could be filled by the value we carry, and a phrase emerged "more than just your property, we aim to restore your peace of mind."

How we operate

We felt we had a richer understanding of who we were and what makes us tick, but we wanted to find ways to apply that to our day-to-day work. Through researching the feedback of our customers, we found two attributes seen in the work we do.

Professionalism

You can expect excellence in the work we perform and excellence in the way we treat you. We understand that your property is more than drywall and paint. It carries memories and experiences that are priceless, and we will always treat it as such!

Empathy

As much as we walk into disaster restoration every day, we understand it’s rare for most people. Our approach is always with empathy to convey our heart for those we get to serve. Even though we successfully restore homes and businesses every day, we will never minimize how you feel throughout the process.





It is our pleasure to serve in any way we can. If you need disaster restoration services, don’t wait, contact us today!

530-222-0200

3 tips to prepare your business for heavy rain

11/1/2021 (Permalink)

Graphic of flooded buildings If you have experienced a flood in your business, don't wait, contact us today! 530-222-0200

Atmospheric rivers, too many of us, may have been a foreign concept until recently. The Redding, and Shasta County area has experienced a long dry season, and as much as the rain is welcomed, these atmospheric rivers may cause some issues and threats to your commercial building. 

An atmospheric river is a column of vapor that carries approximately the same amount of water as the mouth of the Mississippi River. With as little rainfall as we have had, and a sudden surge of heavy rain, our region has a greater chance of flooding and water damage. As always, we like to help with prevention as much as possible, so here are 3 tips to prepare your business for heavy rain.

Check your buildings downspouts

When a downspout is not properly placed, it can lead to a building flood during heavy rain. Ensure that your building's downspout leads at least six feet away from your building, and into a well-drained area.

Secure Fuel Tanks

If you have any external fuel tanks or generators, flooding can potentially carry them away. Before any heavy rain, be sure to secure and anchor your fuel tanks. This is also helpful with any generators or fuel tanks located in a basement. Even a small amount of flood can cause significant damage.

Water Heater Elevation

Flooding, unfortunately, happens, even against our greatest efforts. A great way to minimize damage to your building when it does happen is to elevate your water heater. Typically you will want to elevate your water heater 12 inches from the floor. Using pressure-treated lumber, or concrete blocks are the best materials to use.

If you have experienced water damage, contact us first. The sooner we can begin work, the more we can minimize the damage water can cause.

530-222-0200

Don't take our word for it.

10/22/2021 (Permalink)

Graphic of a phone with reviews If you need restoration work on your home or business, don't hesitate, contact us today! 530-222-0200

Over the last couple of years, we have looked at our process and the way people experience our company, and have begun creating ideas around fulfilling the needs of the people we have the opportunity to serve. Of course, we are not perfect, but the vast majority of the experiences people have had with us have reflected those efforts. It is by design that we approach every interaction with empathy and professionalism, but don’t take our word for it, here are some comments from recent customers of ours. 

Kind and thoughtful during a challenging time.

Debora M. Kind

Great service

Our experience was amazing! Very hard-working people and very kind and thoughtful. I want to thank Marty, Amanda, Dylan, Rodney, Lucas, Austin, and Jamie for all your hard work! My mom and I are so grateful for having such a great crew at a bad time.

Empathy and professionalism at every step.

Jiley Romney

Our SERVPRO team was absolutely amazing! From our first call to our last service visit the staff was always polite, efficient and professional.They worked around a challenging situation with ease and kindness. They kept us updated at all stages of the process.  Could not have asked for a better group to work with. Thank you to Amanda, Hanna, Eric, Tony, Laura, Janeen, Sarah and Robin!!

Treating your property as if it were our own.

Fred Richelieu

We were very satisfied with all the SERVPRO employees that came to our house and helped to remedy a water leak from our refrigerator water line. Everyone that served us was polite, took care with our belongings, had a great attitude and always asked how we wanted things done. Tony and Eric were especially helpful today bringing things back into our house from the storage pod. We would highly recommend this business.


Although the experiences expressed here are common we never take them for granted. We have worked very hard to create an atmosphere within our company that attracts the kind of technicians and office staff that truly care for people. From our owners to our office staff and technicians, we are very proud of the people we work with. It is an honor to serve the people we come in contact with every day!

If you need restoration work on your home or business, don't hesitate, contact us today!

530-222-0200

4 tips to help prevent a fire in your business

10/4/2021 (Permalink)

Fire graphic with text If you have experienced commercial fire damage, don't hesitate, contact us today! 530-222-0200

4 tips to help prevent a fire in your business.

With as much time and effort put into running a business, the last thing anyone wants is to experience fire damage that can detour your direction. Now, we cannot control nature, and accidents happen, but there are some steps we can take to help prevent a fire from happening. Here are four tips to help prevent a fire in your business.

Does your business have a kitchen? 

The number one cause of commercial fires is kitchen equipment. That can be from misuse or old and faulty equipment. A great question to ask would be, when was the last cleaning and inspection of your kitchen and its equipment?

Do you have a fire suppression system?

Did you know that the same person who painted the Mona Lisa also created the first fire suppression system? Although your overhead sprinkler system may not be quite as old as Leonardo Davinci, it still may be time to inspect or have it replaced. The last thing anyone wants is a faulty fire suppression system if a fire should ever start. Have your system regularly inspected or replaced if necessary.

Do you have an electrical cord tumbleweed? 

If your electrical cords look like they belong in a western, it might be a good idea to straighten and organize them! Extension cords are often needed to provide power to a desk and other office utilities, but when there are multiple cords plugged together, and too many utilities drawing power from them, it can cause an electrical hazard that may start a fire. Keep your cords orderly and minimal when they are necessary.

Do you have multiple items with heating elements plugged into one outlet? 

Items with heating elements require a substantial amount of electricity. These items can be toasters, coffee makers, or space heaters, to name a few. When there are multiple items like this plugged into one outlet, it can override your electricity and create the potential for an electrical fire. The moral of the story here is, don't make coffee, toast, and heat the room by drawing electricity from the same outlet.

If your business has been affected by a fire, we understand the importance of getting you up and running as quickly as possible. Don’t hesitate, contact us today. We would love to help!

530-222-0200

Shasta County Storm Damage Preparedness

9/22/2021 (Permalink)

Storm damage graphic If you have experienced storm damage in Shasta County or the surrounding areas, don't hesitate, contact us today!

As September is National Preparedness Month, we are doing our part by helping deliver tips and information and keeping people informed in the event of a disaster. The key to being prepared is doing the activities necessary before a disaster happens, and although Redding is still experiencing hot weather with little storm activity, now is the time to prepare for when the storms may come!

Trim broken limbs 

Over time, tree limbs become old and brittle. Especially with the dry climate that Shasta County and the surrounding areas provide, large tree limbs tend to break off when storm winds come. If you have large trees near your home, it is a good idea to trim them before any potential storms can cause damage. 

Clean Gutters

As mundane as it may sound, cleaning your gutters can be one of the most beneficial actions you can take to prevent storm damage. As heavy rain comes from the storm, clogged gutters can easily overflow. This overflow can eventually spill into your home inside of your walls, causing significant damage over time.

Yard Grading

No, this isn’t how a yard will pass high school or not. Yard grading is simply the slope of your yard. Proper yard grading will help to prevent flooding into your home. If you are grading your yard, make sure that your yard slopes away from your house. The rule of thumb is every ten feet of your yard should slope down two to three inches. That will provide good water flow away from your home, which lowers the potential for flooding.

If you have experienced storm damage in the Redding or surrounding areas, don’t hesitate, contact us today!

530-222-0200

Care at every step

9/13/2021 (Permalink)

Graphic of a hand helping out a customer Contact us today! 530-222-0200

In every interaction with our customers, our goal is to restore peace of mind as much as their property. We have found that you, the people of Tehama, Trinity, and Shasta counties, are as phenomenal as the scenery around and, it is our genuine pleasure to serve you! We have constructed the experience of our services in a way that reflects this sentiment. Here is what you can expect at every step of the process.

First contact

Our approach to your first contact with us is to be available 24/7 - 365. We understand that disaster doesn’t operate only 8:00-5:00, so neither do we. Julie Keil commented, “I had a major bathroom flood in the night. SERVPRO showed up almost immediately on a Saturday! They are in Redding and I live in Mount Shasta”. 

Disasters are something that we deal with every day. We realize it is something that you don’t. When you call us, you will be greeted by one of our amazing office staff members, who will treat you with the highest respect, care, and empathy. The road to restoring your property and peace of mind begins with your first contact with us! 

The restoration process

This is where many of our customers have felt our compassion at its highest level. Erin Lanzi commented, “Our insurance called SERVPRO and within a couple hours Mike, Marty and Javier were there removing the flooring along with other necessary measures, in 100 + degree heat I might add”. 

Our technicians have been a stellar part of our process. They not only excel at what they do, but they carry a heart to serve and go the extra mile. Many of our positive reviews mention them specifically as to why their experience was such a positive one!

Post restoration

For us, the completion of our work at your home is not the end of our job. From referrals for anything else you may need to billing and communication with your insurance provider, your experience and peace of mind are at the top of ours. In fact, we speak with many of our customers after a job to make sure their experience exceeded expectations. In those conversations, we ask questions regarding what was helpful for our customers, and since we know we can always improve, we even ask questions about what could have gone better. This feedback greatly impacts the way we approach each customer to ensure that you get the best service possible. After all, you deserve just that!

Here is a great review from Victoria Fowler that sums up our aim with every person we have the opportunity to serve.

“From the moment I called SERVPRO and spoke with Julie to the moment Marty called me back and rest assured me that my disaster was in great hands. I can’t say enough good things about SERVPRO Marty, Ken, and Mike. Marty came to my home and calmed my nerves. He told me step-by-step what was going to be happening and how they were going to handle my situation. Everything ran so smoothly through them and I cannot think them enough for everything they have done. Going through a disaster is hard enough in itself but when you have a crew like Marty, Ken, and Mike everything was left up to them and I didn’t have to worry about a thing. Thank you again for everything you have done to make my life seem easier in a very stressful situation.”

If you have experienced a disaster to your home or business, don’t hesitate, contact us today. We would love to help!

530-222-0200

Redding wildfire smoke cleanup

8/30/2021 (Permalink)

Shasta county wildfire with text if wildfires or wildfire smoke has affected your Shasta county home or business, contacts us today! 530-222-0200

With the many wildfires, we have been experiencing, residents of Shasta County and the surrounding areas may be left questioning what to do. From smoke damage to clean-up and insurance coverage, how to proceed can become confusing. In all that we do, our intentions are not only to restore property but also peace of mind. Here are a few tips that we hope will do just that!

Soot cleanup

Depending on how close your home was to the wildfire, soot can become a very damaging issue. Soot can be very acidic, and if it stays too long on your belongings, can permanently damage them. Also, trying to remove soot with water and soap can cause it spread, damaging a larger area. There are specially made “chem sponges” that need to be used before any other cleaning is done to the area.



How to know if you need cleaning

There may be times when you are unsure if professional cleaning for your home or business is necessary. One sure sign is a lingering smoke smell. Over time, the inhalation of smoke particles can become hazardous to your health, and the smell of smoke can create an unpleasant atmosphere. If you are unsure, contact a professional, and they can assess the extent of cleaning necessary.



Will your insurance cover the damage

Typically homeowners insurance will cover smoke damage from a wildfire, but if you live in an area that is prone to wildfire damage, it may not. It is always good to stringently read through your policy and make sure it covers wildfire damage. If you are still unsure, a restoration professional can come to your home or business and take a swab with a dry chem sponge to see if an insurance company will cover the damage.



If wildfires have caused damage to your Redding home or business, contact us today. We woud love to help!

530-222-0200

4 commercial cleaning services a business should use

8/23/2021 (Permalink)

Graphic of a technician cleaning Contact us today for Redding professional cleaning services 530-222-0200

Running a business takes tremendous time and effort. With all of the daily tasks that are necessary to keep an operation running, proper cleaning may end up at the bottom of the list. When the day is over and the lights are turned off, the last thing many people want is to determine what kind of cleaning they may need. No need to fear, we are here to help!

Here are 4 commercial cleaning services businesses should use.

1. Viral pathogen cleaning 

We live in an age when awareness of harmful viruses is at an all-time high. Studies show that 89% of consumers are cautious about indoor spaces. At times, janitorial services may not achieve the kind of cleaning necessary. SERVPRO of North Shasta, Trinity & Greater Tehama Counties offers Certified: SERVPRO Cleaned services. These are custom-tailored cleaning services to help the health and safety of indoor spaces.

2. Biohazard and sewage cleanup

With the constant use of bathrooms and dishwashers, businesses are prone to sewage backups and other biohazard cleaning needs. There are even times that cleaning which seems safe enough can be extremely hazardous to your health. Check out our biohazard and Sewage cleaning page for more info, and feel free to call us if you have any questions about your cleaning needs! 

3.Trauma and crime scene cleanup

In the unfortunate circumstance that trauma or crime has occurred in your business, you will want to hire a professional cleaning company. Blood, and materials utilized in investigating a  crime scene can be harmful or require professional training to clean. For more information on how we can help, check out our Trauma and Crime Scene page.

4. Smoke damage cleanup

Wildfires have become a part of life in Redding and the surrounding areas. Minimizing the risk and managing the damage when a wildfire occurs is essential for any business. Smoke from wildfires can pose significant health risks along with unpleasant odors and experiences indoors for a business. We have trained technicians to clean soot and administer techniques to help purify and deodorize smoky air to make your business a safe and pleasant space again. 

If your business needs commercial cleaning don’t hesitate to reach out to us. We would to help or answer any questions you may have.

530-222-0200

What water damage will my Insurance cover?

7/27/2021 (Permalink)

Water damage floor and wall If you need water damage restoration in Redding, contact us today! 530-222-0200

Due to the nature of our business, the services we perform are often for first-time customers. It’s not every day that an individual will need water damage restoration, so we make every effort to inform our customers about what to expect and tips to help along the way. Among the commonly unknown questions asked is what type of water damage insurance will cover. It’s important to remember that insurance types and coverage can differ, but some general coverage applies to most homeowners. Here’s a series of questions and answers homeowners commonly have regarding water damage and their insurance.

Water damage restoration insurance coverage Q&A

Q: I had a pipe freeze and burst, it is now seeping into my home, will the damage be covered?

A: Unintentional and accidental damage caused by plumbing is generally covered. This includes faulty plumbing, frozen pipes, and unintentional overflow.



Q: The water line in my fridge broke and water spilled all over my kitchen. Would this type of damage be covered?

A: Typically, the damage will be covered but the source of the damage such as a dishwasher or refrigerator will not be. 

Q: My neighborhood suddenly flooded from a backed-up drain, and the water flooded my home. Would my homeowner's insurance cover this?

A:  General homeowners insurance typically wouldn’t cover water backup from an outside source, although you are able to purchase insurance that would include water backup coverage.



Q:  Water began leaking into my bedroom and I realized it was coming through my roof. What would be covered in this situation?

A: The damage to your room and any other interior area of your home affected by the water normally is covered. The roof itself is not usually covered by general homeowners insurance.

Here is another great resource for information regarding the water damage insurance may cover

Forbes Advisor



We love our customers and we love helping in any way we can. If you need water damage restoration in Redding, or simply have a question like the ones above, please feel free to contact us anytime!

530-222-0200