Recent Posts

Office Cleaning Services

4/16/2021 (Permalink)

A person cleaning an office Don't wait, contact us today! 530-222-0200

Call the janitor! Now, before you run off to do that, you may want to consider the importance of certified cleaning service during this time. People now more than ever care about the attention to detail a business takes in its consistent cleaning and disinfecting efforts. Specific and detailed cleaning is a necessity in a post-pandemic society, and SERVPRO of North Shasta, Trinity & Greater Tehama Counties is prepared to help.

A Higher Standard of Clean

SERVPRO® has released a cleaning program named Certified SERVPRO® Cleaned. CSC was designed to meet the specific and varied needs of businesses. With an enclosed environment like office space, having detailed and professional cleaning is highly recommended to help with the health of your employees. The value CSC carries is equally in its high quality, and ability to custom-fit the needs of any business.

Consult

We understand every business is different with its own unique needs. Our goal is always to find the right solution to every challenge, that’s why our CSC program starts with a consultation. We meet with businesses to discuss and determine the exact needs. Some of the factors include business type, size of space, amount of high-frequency touchpoints, foot traffic, and congestion points. You will walk away with a customized cleaning plan, fit specifically for your office.

Protocols

The Certified SERVPRO® Cleaned program gives specific instruction to clean for preventative measures, suspected viral infections, and confirmed cases. At each level, our services meet the health needs to help keep an office safe, as well as helping to set at ease the people you employ. In the event of confirmed cases, we have protocols and guidelines set forth by the CDC that allow for the highest level of clean possible, and specifically developed to answer the needs during the COVID-19 outbreak. The heart behind everything we do is to not only restore your business or property but also to help restore your peace of mind. Our aim with the CSC program is to do just that.

If you are in need of office cleaning to help with the health and peace of mind of your business, don’t hesitate to contact us. We would love to help!

530-222-0200

Water Damage Ceiling Repair Tips

3/30/2021 (Permalink)

Picture water damaged drywall with text If you have experienced water damage to your home or business, don't hesitate to contact us. We would love to help!

The ceiling is one of the most vital components to a building's comfort and safety.  In the US alone, there are an estimated 14,000 people that experience water damage daily. Much of this water damage affects the ceiling of a home or business. A broken or damaged ceiling allows for vulnerability in a home or business, but not to worry, prevention tips and repair are available!

Causes

Often, understanding the cause of a problem leads us to understand how to fix or prevent it. Some of the most prominent causes of water damage to a ceiling are a pipe burst, the age of a home, and roof leaks. 

  • Pipe bursts
    • It is common to have water pipes run through your attic as it is the most simple way to supply your home with running water. As pipes age, they take on more wear and tear. This becomes problematic as the wear and tear happen to the pipes above your ceiling. Eventually, those pipes can burst, causing damage to your ceiling.
  • Aging home
    • As your home ages, its structure can shift. This can create cracks where water can leak into your home.
  • Roof leaks
    • Having a strong roof is essential to keeping your home safe. Weather and broken tree limbs can cause damage, allowing for water to leak in. There are also other roof leak causes such as ice dams to be aware of.

Detection

Early detection can have the greatest effect on the amount of damage that is caused. Often, it is in the small, insignificant events that build up over time that cause the greatest loss. A couple of great tips would include checking your water bill. If there is a significant shift in water usage, there's a chance you may have a problem. Another great way to detect would be to check your water meter, turn off all of your water sources for a period of time, then check the meter again. If the reading was not the same, it may be a sign of an undetected leak.

Tips for general water damage prevention

Here are some tips that can help prevent water damage for more than just your roof. 

  1. Regularly check the hoses on your appliances
  2. Check the sump pump for your basement. Ensure it is working properly, especially as spring thaw and rain come.
  3. In snowy climates, check your roof for ice dams and use an ice dam rake to clear off your roof. Ice dams develop as the snow on the top of your roof melts, and re-freezes at the edges. This causes water build-up and eventual overflow into your home.

For more prevention tips and info, Like our Facebook page!

If you have experienced water damage to your home or business, don’t hesitate to contact us. We would love to help!

530-222-0200

Actions Driven by Value

3/15/2021 (Permalink)

Glacier graphic with text "Actions Driven by Value" If you are in need of restoration services, don't hesitate to contact us! 530-222-0200

Lately, we as a company have been discussing ways to serve our community and customers even better than we have. Looking internally at the values we carry, and discovering what ways those values have become actions has been a fun and insightful process. What we have found is that at the heart of everything, we genuinely care about the peace of mind of our customers and our community. 

Reviews

One of the ways that we have been looking internally is by studying the reviews people have left about us. It was a fantastic discovery when we found that most customers felt a restored peace of mind after experiencing our services. Empathy and professionalism was the most commonly expressed experience. We are now in the process of creating systems and activities that will help to grow this experience even further.

 Tips

A magician never reveals their secrets. While that may be true for some, we have the heart to help people in any way we can. We understand there may be times when hiring a restoration company may not be possible. In those situations, we still want to offer as much help as possible. Much of our social media has been dedicated to offering tips on restoration and disaster prevention. In fact, we have a whole series of videos on youtube call Tips-on-the-go.  

Community involvement

Over the years, we have enjoyed supporting and participating in many of the amazing community events and foundations in Redding and the surrounding areas. Some of these groups include United Shasta, Salvation Army, Youth & Family Services, and recently we are helping a new foundation called the Liam Strong Car Giveaway. Its aim is to fight childhood cancer.



We are very thankful and proud of the community we serve. If you are in need of restoration services, don’t hesitate to contact us. We would love to help!

530-222-0200

Water Damage From Improper Drainage

3/2/2021 (Permalink)

Flooded yard with Improper Drainage text If you have experienced water damage, don't hesitate to contact us. We would love to help!

Water damage for any reason can be one of the most frustrating situations anyone can deal with. From the time it takes to fix, to other damages it can cause, It’s safe to say nobody enjoys dealing with water damage. In some situations like improper drainage, there are telling signs that water damage may be on the horizon. Wouldn’t you like to know what they are? Well lucky for you, you are reading this blog! Keep reading to find out how you can identify problems with the drainage around your home.

Inconsistent Yard Growth

Grass, bushes, and flowers all require water to grow. When a specific area and type of plant growth exceeds its surrounding area and type, this is a good sign that water may be accumulating due to poor drainage. As this may not be the most urgent red flag, the closer that inconsistent growth is to your home, the stronger of an indicator it is that the flooding can affect your home.

Downspout Water Accumulation

Our gutters and downspouts should lead water away from our home. When they don’t, and heavy rain comes, the rainwater can seep into our foundation and cause water damage to our homes. A telling sign that our downspouts may need adjustment is if there is water accumulating underneath it. Typically a water spout should transfer water 4 feet away from your home. If water is expelling closer than 4 feet, it may be likely that water damage can happen.

Foundation Water Stains

Sometimes a problem doesn’t readily identify itself. In this case, discovering water stains on our foundation is evidence of areas that are flooding against your home. Proper landscaping should divert water away from your home, and a rule of thumb that many people use is to create a 2 percent slope from your home to your yard. Here is a great article for further reading on how much slope you may need, written by the Spruce. 

If you have experienced water damage, don’t hesitate to contact us. We would love to help!

530-222-0200

Storm Damage Common Causes

2/12/2021 (Permalink)

Graphic of a lightning storm If you have experienced storm damage, don't hesitate, call us today! 530-222-0200

According to the NOAA, storm damages accounted for over 90 billion dollars in damages last year. Although the weather can not be controlled, our hopes are that we can offer tips and activities that can help to minimize the damage. Those tips first start with understanding how damages happen.

Lightning and Thunderstorm Damage

Some feel that lightning and thunder are beautiful things while others dread the events. One thing is for sure, lightning and thunder carry tremendous power and can cause significant damage. According to redding.com In 2020 there were over 500 fires started by lightning in California alone. If lightning and thunderstorms are predicted, be sure to take precautions as you would for any other fire prevention

Hail

Hail develops from water freezing in the upper parts of a cloud. The size of an average hailstone ranges from 1-2 inches. Large hailstones can grow up to 6 inches in diameter and weigh up to a pound. No matter the size of hail, a hail storm can cause significant damage, especially to your roof and siding. Nrc4help.com has a great article about the factors that cause hail damage that include hail size, hail density, and building material.

Wind damage

Wind gusts between 50-60 mph can cause damage to trees and powerlines. As wind speeds increase from a storm, the damages become significantly higher. Although high winds are not extremely common in this part of the country, we did recently have a tornado touchdown in Tehama county. This goes to show that it is important to be prepared, even for events that may not be as common. A couple of great tips are to use storm shutters to protect your windows and reinforce your garage doors. Fema.gov has a great list of prevention activities to follow in the event of a storm.

If you have experienced storm damage to your home or business, don’t hesitate to contact us. We would love to help!

530-222-0200

Heating Appliance Fires

2/3/2021 (Permalink)

Space heater with text If you have experienced fire damage call us today. We would love to help! 530-222-0200

According to the NFPA, there are approximately 45,000 home electrical fires a year, many of which are caused by a heating appliance. Often it is the little things we forget or miss that become the culprit of such a painful situation as fire damage. Although we enjoy helping others out of hard situations and providing them hope, our desire would be that no one would have to endure hardship such as fire damage to their home or business. Here are some tips to avoid an electrical fire with your heating appliance this winter.

No extension cords

Extension cords can be very problematic with heating appliances. Extension cords can only handle a certain current, and heating appliances are typically higher than what they can handle. This can cause the cord to overheat or overload the circuit. Also, extension cords create a tripping hazard that may lead to the heating appliance falling over.

3-foot distance

Many of our household items contain flammable materials. When left unattended or not thought about, these items that are too close to heating appliances can catch on fire. It is best to keep items three feet away from the heating appliance and be sure to regularly check the area your heating appliance is being used.

One plug in the wall outlet

Coffee makers, toasters, and most appliances with heating elements typically require a large amount of electricity. Plugging them in with a space heater can cause the wires to get too hot or lead to a shortage in the electrical. Some ways you can tell whether you are overloading your wall outlet include flickering lights, wall plates that have become discolored, and circuit breakers that are tripped frequently. For more info on how to tell if you are overloading your wall outlet check out the ESFI website.



If you have experienced fire damage in your home, don’t hesitate to contact us, we would love to help!

530-222-0200

Rain Water Damage

1/27/2021 (Permalink)

Rain and clouds graphic If you are in need of water damage restoration, don't hesitate, call us today! 530-222-0200

As we continue into the winter months, rainy weather will definitely be upon us. Although we cannot, and most likely do not want to stop the rain from coming, there are things we can do to protect our property from damages it may cause. We may not be able to control each aspect of our circumstances, but we can take action to prepare for what most likely will come. Here are some tips to help prevent water damage from rain.

Make sure water drains away from your home or building

As time goes on, the terrain of your property may change. Although subtle, it may be enough to cause major water build up around your home. As rainy weather comes, it can accumulate around your home and even into your home, causing significant water damage. Making sure that water is draining away from your home or building is a significant way to help protect your home from water damage. Some solutions can require effort, while others may be more simple. Here is a great article on ways to help drain water away from your home. 

wikihow.com/Drain-Water-Away-from-Your-Home

Check for Leaky roof

A leaky roof is the last thing you want when it rains. Unfortunately, a leaky roof doesn’t present itself as clearly as other issues that can lead to damage. It seems as though it requires rain to detect a leak, but there are ways to check for a leaky roof before it causes bigger problems. Ultimately repairing your roof usually is necessary, but knowing the cause and where to fix it will ensure the problems won’t persist. Check out this link for helpful ways to identify a leaky roof.

https://www.bobvila.com/articles/how-to-find-a-roof-leak/

Check and seal basement

For homes with basements, water damage in your basement can become a nuisance. Often there are different causes and reasons for water to leak into a basement, and the dark and damp nature of basements can make water damage even more prominent. Regularly checking your basement seals is a great start to ensuring you stay away from water leaking into your basement. Here are some more tips to help keep your basement dry.

https://www.familyhandyman.com/list/affordable-ways-to-dry-up-your-wet-basement-for-good/

If you have experienced water damage, don’t hesitate to contact us. We would love to help!

530-222-0200

Tornado Touchdown

1/22/2021 (Permalink)

Image of tornado with text If you have experienced storm damage, contact us today! 530-222-0200

On January 4th of 2021, a tornado touched down in Northern California. You read that right, a tornado touched down in Northern CA! Tehama County to be exact. WWLP News covered the tornado with a great story and video!  Typically tornadoes are not a threat in these areas, but often it is the unexpected and unprepared that can cause the most damage. Here are some tips to help minimize damage from a tornado.

Impact-resistant windows

Tornadoes bring strong winds and usually toss debris everywhere. Often times that debris can cause some of the most damage. Older windows can be likely to break in the event of flying debris. This not only leads to external damage but during a storm, having a broken window can allow water from the rain into your home. Install newer, impact-resistant windows to reduce the risk of damage from debris and high winds.

Ensure proper roof repairs

Over time, weather can begin to break down the integrity of your roof. Repairs and replacement become necessary as natural elements continue to impact your roof. As you are repairing or replacing your roof, there are a few things that can be done to help protect it during severe weather. Some ideas would include high wind roof covering, bracing your gables, and strengthening your connection points.

Impact-resistant glass doors

Many back patio doors consist of mainly glass, and the size of these doors makes them particularly vulnerable to damage from flying debris. Yard furniture along with other outdoor items can pose a major threat to glass doors. Be sure to install impact-resistant glass doors to prevent damage to your home.

If you have experienced storm damage, don’t hesitate to call, we would love to help! 

530-222-0200

Brand Standards

1/15/2021 (Permalink)

Graphic of smiley face and stars If you are in need of restoration, contact us today! 530-222-0200

Recently we conducted a review of our business and brand to discover ways to better serve you, our customer. It is best stated that “ your brand is not what you say you are, but what others say you are”. One of the activities we completed was gathering all of our customer reviews and review what was said. We synthesized that information and discovered a few key areas that make us stand out in the crowd. Here is what we found!

Empathy and professionalism

After compiling over 150 reviews, what customers appreciated most about us could be broken down into 2 categories, empathy, and professionalism. What was interesting is that our customers defined those 2 categories with 3 values that overlapped to create each category. How our customers felt combined with our attitude created a sense of empathy, and our attitude combined with our work defined our level of professionalism. 

How our customers felt

We combined over 30 reviews specifically speaking to how our customers felt and formulated a remark that encompassed the attributes communicated by each. Here is what was combined: 

“SERVPRO of North Shasta, Trinity, and Greater Tehama Counties was very considerate of my emotional state. They helped to restore my peace of mind and confidence. I felt that I could trust them, and I was treated like family. They made my house feel like a home again.”

Our attitude

We combined over 20 comments regarding our attitude, many of them included generosity, supportive, and a customer-first attitude. Here is the combined remark that was created:

“SERVPRO of North Shasta's attitude was kind and friendly. They truly went the extra mile and kept me informed all the way through. I genuinely felt like they put me first.”

Our work

There were over 50 remarks regarding our quality of work. Of the highest attributes expressed, there was a mix of knowledgeable, timely, and high work standards. We combined these and many more attributes expressed to create this summarized statement:

“SERVPRO of North Shasta was very quick to respond! The workers were highly skilled and knowledgeable,  and I felt informed throughout the process. Their attention to detail and diligence lead to accurate and fast work. These attributes along with their cleanliness after the job was done communicated their high level of professionalism.”



If you are in need of a restoration company that values empathy and professionalism, contact us today. We would love to help!

530-222-0200

Winter Fire

1/8/2021 (Permalink)

Lit home candle with snow, pine cones, and pine tree branch If you have experienced fire damage to your home, don't hesitate to contact us. We would love to help!

As winter sets in, it is a natural reaction to become less concerned about fire damage. Cold air with higher humidity makes outdoor elements less likely to catch on fire. While the chance of a wildfire or house fire due to hot and dry temperatures may be low, our need to stay warm indoors can lead to other potential fire dangers. Here are the top three winter fire causes.

Heating

According to nfpa.org heating equipment on average accounts for an average of 52,050 fires in homes. As the weather becomes increasingly cold, it is a necessity for us to find a source of heat, but it can become dangerous if not handled correctly. When using a space heater, do not elevate it, be sure to keep it away from any flammable materials, and never let a space heater run unattended. These actions will help to reduce the risk of a fire caused by a space heater.

Christmas Trees

On average 160 fires are started by Christmas trees every year. Dry Christmas trees can become completely consumed by fire in less than 10 seconds. It is essential that Christmas trees are watered and managed through the holiday months. Be sure to never use candles in a tree, and thoroughly check decorative lights before they are applied to the tree.

Candles

Research has found that candle fires account for a national average of 21 house fires a day.  As this takes into account a yearly average, there is a much higher usage of candles during the winter months. While using candles be sure to keep them away from curtains, or areas that hang over the flame. Never leave a candle unattended, and keep them 12 inches away from all potentially flammable material. In addition, candles should never be lit in a home that utilizes oxygen. 



If you have experienced fire damage, don’t hesitate to contact us. We are available 24/7 - 365, and we would love to help!

530-222-0200 | SERVPROnorthshasta.com