What our Customers say...

Water Damage Testimonials

From the initial contact through completion of their project in assessing and prepping my house for repair due to water damage in my kitchen, the SERVPRO crew was outstanding. I was briefed throughout the process on what was being done and why. Any questions I had were answered promptly and thoroughly. I never had to worry about delays or miscommunications which was important during a stressful event like this. All members were pleasant to deal with and professional. I never had to clean up after them or worry that things were left undone. The office staff also maintained routine communication with me on when the crew would arrive at my house throughout the process. So, to the office staff and on-site crew Mike, Hannah, Dylan, Payton, Shardae, Daniel, Trinity, Tom and Lilly - thank you!

Your team did a great job and explained things when I had questions. I appreciate all their work. 

SERVPRO of North Shasta, Trinity & Greater Tehama Counties was a wonderful company to work with.  I had water in my home from a broken water line and they came out quickly to start the drying process.  I want to thank Hannah especially.  She was a doll and I felt like she was family because she seemed genuinely concerned. She explained what had to be done and made me feel very comfortable.  I hope I don't need this help again, but I know who to call if I do.

Jennifer is the nicest person, I looked forward to her call everyday. She is a joy to talk to.
Hannah , Austin, James, Tom, Hope, Dylan, Tony, Amanda, and Chris; each and everyone are very nice, understanding and respectful while working in our home to take care of our water damage in Los Molinos. It's very nice to work with such respectful employees and I would like to give them all tens! 

I wanted to share that I appreciate how SERVPRO of North Shasta showed up so quickly the first day after State Farm referred them. All that helped me, Amanda, Mike, Matt and Laura, were professional and helpful. 

Amanda was excellent because she was very patient and since I have never been through anything like this, I was thankful for the attention to detail.  She also explained what I can expect now that SERVPRO is done with drying out.  It's nice to know that they will pack in my items and clean carpets after my reconstruction is done.  Thank you!

I am so pleased with all of the people that came to my home to take care of my water damage that happened under my kitchen sink and flooded my kitchen and dinning room.  I thought that Hannah, Mike, Amanda, Tom, Dylan and Matt were professional and courteous.  They were all very respectful and tried to make this disaster as easy as they could for me. I feel they are an asset to your business and appreciated how polite they were.

The crew was amazing. They were very professional and worked very hard to make sure our home was safe from all the water damage and preventing any future mold issues that could have resulted from the flood . Every crew member that came out was kind ,friendly, and very professional. They made sure to explain everything to us as they went about their work which helped us feel a little more at ease in such a stressful devastating situation . I personally want to thank Amanda, Allie, Hannah, Mike , Dylan ,Marty, Tom, I think I might be missing someone( I’m horrible with names , I do apologize) , I will definitely recommend you guys.

Your crews were fantastic and courteous.  I've never seen people like that who are doing that kind of work showing up on time with a smile on their faces.  They were always on time and always nice to my entire family.  I couldn't have been more pleased.  We had Lucas, Tom, Marty Tony, Dylan, Eric and Austin.  It made our life really easy when they were working here considering what was going on. Thank you for everything, Bart

"Your techs were wonderful.  They did a great job and I am glad I called your company."

I have never been through a water damage before and Mike Elkins arrived and took control of everything.  I didn't have to lift a finger.  Tony was great and he made sure all my knickknacks were moved and put back later.  Tony and Mike were very nice and helpful.

"Compassion, truly caring, truly taking into peoples loss and how frightening it can be putting your mind at ease.  Thank you from the bottom of my heart.  You will never know how much I appreciate your whole staff."

Mike and his team were fabulous.  This was the second time we had to use SERVPRO.  I will recommend SERVPRO to everyone.

Mr. Elkins was very professional & worked very hard! Great Job!

(*** Mr. Elkins is SERVPRO of North Shasta, Trinity & Greater Tehama Counties Production Manager)

Thank You for always calling ahead.

Great Workers. Very Professional!!

The crew went over and beyond my expectations.  The referrals they provided for plumbers were professional.  Extra kudos to Ethan.

SERVPRO staff was excellent.  Would recommend to family and friends without hesitation.  Everything they did was first class.

"You Rock!"

"Team was professional, timely and very hard working.  Ethan was a star employee! Great job."

"All of your team members were great.  Explained procedures very well.  Patient with us. Everybody was great."

It was comforting to have such positive, respectful, competent, knowledgeable staff help us through this process.  Appreciated the detailed explanations of the entire mitigation/restoration process.

We recently came home to a major water leak in our residence. We immediately called SERVPRO, we live 40 miles from Redding and they were up here within an hour. We were so impressed how they put our mind at ease, telling us to relax they could handle everything. The employees were wonderful, polite and very professional. We would not hesitate to use them again or recommend them. Just wanted to say a big thank you to an exceptional job.

Johann was very "business like" and on his toes. That kid was fantastic! I am so happy your company came out right away!

Mark in your office has been nice and very professional. Your crew is wonderful, they did a great job working in a difficult situation. Tony and Michael were very nice.

Golden Rule, that summarizes the way we were treated by SERVPRO. They came the day I called and we live 82 miles up in the mountains. Tony and Mike were courteous and very capable.... a rarity these days, plus they had snappy uniforms. I would recommend SERVPRO any time with no reservations.

My tenants left hot water running for at least an hour, SERVPRO showed up quickly to extract the water and begin drying. Mike was so helpful and informative because he explained everything. He was nice and polite to my tenants as well. Suzy in the office did a great job too.

As stated in the TV commercials, "Like it never even happened. "Thank you!

“SERVPRO of North Stasta, Trinity & Greater Tehama Counties exceeded my expectations. They did professional work to an exceptionally high standard. The staff have been highly competent and professional in every aspect. Even more important is the honest concern and understanding they show to customers. Concern for both their customers and their customers possessions was obviously of major importance to EVERY staff member I encountered.”

When our basement flooded,turning three finished rooms into a stinky,moldy mass of wet Pergo and moldy moulding, our insurance company put us in touch with SERVPRO. The team did an amazing job of removing and restoring our basement as their motto says: like it never happened and the best thing about the whole process was the fact that SERVPRO's reputation with the insurance company.

Thank you for coming so promptly. Thank you for cleaning up after the water damage and for installing the new carpet so quickly.

The techs were great! They were here on time, got the job completed in less than an hour and Mr. Bybee was happy to get his apartment back. This was definitely an experience and am very thankful that SERVPRO was accommodating and willing to take on this type of a request. My hats off to the SERVPRO team!

I work for Rental Housing Network and we provide owners and property managers with the tools they need to be a knowledgeable and successful rental property expert. Dave and SERVPRO have provided our members with very informative classes about mold and remediation. RHN Members have nothing but glowing reviews anytime they have used SERVPRO for fire water and even mold damage.

You guys did a great job repairing our kitchen! We love our new cabinets and the granite is beautiful. Thank you