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Top 3 Criteria for Choosing a Restoration Provider

6/9/2017 (Permalink)

General Top 3 Criteria for Choosing a Restoration Provider Be Prepared

Too many times the selection of a disaster restoration provider is based on price.

Making sure you are getting a fair and low price is important, but not as important as making sure you get a business that is reputable. Remember that cost savings can disappear quickly after a business does shoddy work, accidents or other issues occur. Most importantly, when the insurance is paying the bill it’s very important that you are getting a fair price and your insurance company recognizes the value of the contractor doing the work and agrees to pay the bills.

Putting price aside, when evaluating restoration providers, the 3 most important factors are explored and why you should consider. 

#3- Certifications

When dealing with cleaning and restoration work, there are tons of technical aspects that must be handled correctly. You need to make sure your provider’s employees have the required skills that are necessary for the types of disasters you are likely to face. The Institute of Inspection Cleaning and Restoration Certification (IICRC) establishes the standards and certifications for remediation of dry, mold, fire and smoke damage. A good restoration provider will have many staff members with one or more IICRC certifications. If your building is LEED certified or your organization deals with hazardous materials or sterile environments, specialized skill sets are even more important. 

Tip: To get a good idea of sense of commitment to quality, ask prospective restoration providers about their training philosophy and programs, in addition to what types of certifications they have in house. 

#2- Experience and Customer Service

If you have been lucky enough not to have to deal with a disaster, then you would not just how confusing and sometimes overwhelming it is to deal with the recovery and insurance claims process can be. By choosing to work with an experienced and reputable provider it can help reduce stress and confusion in a couple of ways.

One, a good provider can help you better understand and prepare for disasters you’re likely to face in your area, making sure you get clear answers to questions about the disaster recovery planning process.

(Here at SERVPRO of North Shasta we can make you a personalized Emergency Response Plan.)

Two, their experienced insights can be invaluable for making educated decisions that keep the claim’s process moving along smoothly. 

Tip: Make sure to find providers with extensive insurance restoration-related work rather than just the work itself. 

#1- Safety

Unlike construction job sites, restoration job sites often present unique challenges for the owners and the restoration providers. As an example, at a restoration site it may be possible to keep parts of the building occupied while specific areas or features of the building are being restored. In these situations, ensuring the safety of the occupants is critical to limiting potential liabilities. That could mean anything from properly securing electrical cords so they don’t create tripping hazards to figuring out how to protect occupants from falling debris. 

Tip: Find a restoration company that emphasizes safety with a good safety program. 

Going the Extra Mile

SERVPRO of North Shasta, Trinity, and Greater Tehama Counties employs professionals with a vast array of remediation as well as certifications from IICRC and SERVPRO Inc for Water, Fire/Smoke, Mold, and BIO. Safety is our number one priority always. We provide safety training to all of our staff on a continuous basis. If you are looking for a restoration provider, need a personalized Emergency Response Plan, or just a question about a disaster, we would love to hear from you.

Four Tips Too a Smoother Insurance Claim

6/9/2017 (Permalink)

General Four Tips Too a Smoother Insurance Claim Hopefully your claim will be smooth and approved!

Four Tips Too a Smoother Insurance Claim

Have you read up on your current insurance policy?

If you answered no, we understand. It’s not the easiest reading, but when a natural disaster occurs, knowing a few key things about your insurance can make your life easier with the recovery time and costs.

Here are four tips to a help make your insurance claim smoother:

1.Understand Your Insurance Policy

It is important for you or someone attached to the insurance has a solid understanding of all current insurance policies. This is crucial because once the loss occurs, everything that happens from an insurance perspective is dictated by the policy and nothing else matters. To put it another way, insurance is about the contract, not about feelings.

To keep you in your home or your business operating, you need to get the claims process moving. Make sure you have a good understanding of what repairs need to be done and what your policy covers. If not, you might be paying for unexpected expenses and/or run into costly delays. As an example, most insurance companies have a policy that puts the responsibility of securing the loss to prevent further damage on the owner. If you are unaware of this policy and more damage occurs, you may end up having to cover the bill yourself. This scenario is not uncommon. As an example, if wind damages your roof and you do not cover the roof before it rains; all water damage could end up being your responsibility to pay for.

  1. Keep Detailed, Organized Records

Make sure to have your records gathered in one place and that some else knows where to find them; this way when disaster happens whether you are around or not they can be found. As a result, the claim can continue to move forward; getting you the much-needed insurance checks sooner.

Insurance companies pay claims base on details that you give them. It’s important to remember that for insurance adjusters, details are everything. Gather as much information as you can from contractors that come and do estimates, the more you are informed the better.

  1. Assign a Single Point of Contact, When possible

Sometimes it is not always possible, but ideally you want a limited number of contacts for contractors and your insurance company to deal with. Most of the time your insurance company will be working directly with the contracted party doing the work, so it is important to have a limited number for them to have to contact to get approvals from and send updates to. By having a limited number of Point of Contacts you will lessen the amount of confusion and miscommunications on both sides helping you to keep things move faster. Make sure you speak with your insurance company and see if your Point of Contact will be able to respond for you on all parts of the claim and if not know what parts of the claim you will have to handle.

4.Find Your Service Providers Ahead of Time

This last tip is very important because when a loss occurs, you may need to act quickly. As stated in the “Understand Your Policy” section it is your obligation to secure your property after a disaster. Knowing who to call ahead of time will make things less stressful and can potentially save you money in the long run. Not sure who to call? You can always contact your Insurance Agent and ask them who their preferred contractors are in this area. Never forget, you get to choose who you work with not your insurance. SERVPRO Of North Shasta, Trinity, and Greater Tehama Counties is always here 24/7 and 365 days of the year for all you Water, Fire, Mold, and Trauma Losses!

New Garage Technology

6/9/2017 (Permalink)

General New Garage Technology Gogogate2

Suffer from missing packages from your front porch? Can’t sleep at night because you have teenage kids who like to sneak out the garage? Worried about someone breaking into your garage either day or night? Well Amy Dunfee with Elite Garage Door & Gate Repair of Seattle, brought to our attention the new technology that the GogoGate2 has to offer! This device will alert you to activity and allows you to view and share the control of the access to your garage or gate door. You can grant and deny permanent or temporary access to your guests from anywhere, anytime! The Gogogate2 can be purchased online or at your local Best Buy, Home Depot or Target.


Odor Control

5/24/2017 (Permalink)

General Odor Control Baby Skunk ready to fire.

Spring is over and skunks have had their babies! Baby skunks are more prone to spray within the first few weeks of birth due to being defenseless. Our SERVPRO heroes are certified in Odor Control, so skip the tomato bath and come see us for all your Odor Control NEEDS!

Leaky Roof Causes Major Damage

4/28/2017 (Permalink)

You’re about to climb into bed and you notice a small leak in the ceiling.  You put a bucket under it to catch the water.  It’s an exceptionally stormy winter night and the rain is pounding.  At 3 am, you wake from a loud crash and the sound of water rushing into your home.  You go into the living room and see a small waterfall!  It may seem like the end of the world at that moment.  What do you do?!  Don’t worry- SERVPRO of North Shasta is here to help! 

In this situation, we arrived on scene in under an hour!  Our certified technicians tarped off the roof right away to prevent the water from causing further damage.  Next, we removed the wet insulation; which can act as a sponge and soak up more water.  We removed the wet drywall and proceeded to contain the area so that it would not leak and damage the floors. 

Our customer was back in bed in just a few hours sleeping soundly; knowing that the situation was under control and that there would be no further damage and in the morning our SERVPRO of North Shasta Technicians would be back to finish the job!

We are on the job 24/7, 365 days of the year. Weather conditions may slow us down, but they will not stop us!  At SERVPRO of North Shasta we are always here to help.

Don't Do it Yourself

4/26/2017 (Permalink)


This "do-it-yourselfer" had an extensive water leak in the roof. After calling a few local companies he decided the charges were more then he could afford. After a few hours on "google" and "YouTube” he thought the job seemed simple enough. Mr. “do-it-yourself” rented a carpet cleaner and bought a small dehumidifier to complete the job. After a few days of running the machines he decided it "was good enough".  With in a week he started noticing a musty smell. He called "SERVPRO of North Shasta”. All he wanted to do was deodorize the home, however our technicians wanted to find the location of the smell.  After pulling the baseboards and the corners of the carpet up, we noticed immediately  the water and the mold starting. After the initial inspection was done we provided him with a full estimate to fix the damages. He was shocked at how much lower our estimate was from all the others he had received. Within hours we began our work, returning his home to "like new" condition in only two weeks!

Biohazard leave it to the Professionals

4/26/2017 (Permalink)

The owner of this home was in her late 80s. She owned 3 dogs and 6 cats, as she grew older she lost her ability to move around her home freely. With no family or friends around to help her or check on her regularly she couldn’t care for herself let alone her animals. For an unknown period, the animals were not being let outside therefore, the only place to go to the bathroom was inside the home. By the time APS (Adult Protective Services) arrived, the home was covered in feces. APS called a few housekeeping companies to clean the home. When turned down by all the regular cleaning service providers in town they called SERVPRO of North Shasta.  We had everything cleaned up in time for her to come home to a private care giver and to ensure she would never experience this again.

Up in Smoke Redding, CA

3/21/2017 (Permalink)

Cleaning Up in Smoke Redding, CA Fire and Smoke Damage

Fire is dangerous. We all know that. But, did you know that the flames themselves might not be the greatest risk as far as health dangers and property damage? Fire smoke is the leading cause of fire deaths, exceeding burns by a three-to-one ratio. And while direct exposure to smoke is harmful to your respiratory system, it can also negatively affect your property’s structure, sometimes in unexpected ways.

Smoke from any type of fire is comprised of carbon monoxide, carbon dioxide and soot. Depending on what’s burning, many other harmful chemicals also enter the air, and are inhaled into your lungs or latch onto walls, furniture, clothing, ductwork, and other areas.  

When it comes to your property, knowing how temperature, the surrounding environment, particle ionization, and airflow patterns affect smoke distribution can help you better restore your property to normal.

 Heat pushes the soot, the by-product of incomplete combustion, and can cover everything in its path.  Smoke seeks a sort of equilibrium; it travels until its energy has been used up and travels to cooler temperatures. Soot, when tested, is always found to be on the acidic side of the pH scale.  Acidic materials are destructive to most elements in nature. Acidity over time continues to degrade most metals by etching and oxidizing leading to discoloration, pitting or corrosion of the substrate. Finish coatings (paint) over metals are often yellowed and softened and will fail over time because they cannot stand the harsh acidic environment.  These acid soot residues have ongoing reactions until removed. Smoke is magnetically charged and contains metals which act as path to short circuits and as an insulators causing overheating of components.

Any questions please call Doug Stephens at 530-222-0200

Urine and You

3/21/2017 (Permalink)

Biohazard Urine and You Urine Cleanup

Dog or cat urine smells sharply of ammonia, which is an irritant. Pet urine becomes embedded in furniture, baseboards, carpeting and other areas, and causes health hazards.  If bacteria and residue from pet urine is not completely removed from a carpet or rugs, the area could become a hazardous feeding ground for bacteria. 

  • To safely remove all pet urine, you must hire a professional carpet cleaning company that specializes in pet odor removal. Truck mounted systems are more power to remove all the contaminants.  The only true way to remove all harmful odors from your home is to use hot water extraction. 

  • call doug sthphens at 5302220200 with questions

Fecal Matter Effects

3/21/2017 (Permalink)

Fecal matter or “stool” is simply bodily waste left over from digestion in humans or animals. It can be odorous and unpleasant, but actually contains mostly water, undigested food residue or fiber (similar to rotten vegetables), salts, gas and bacteria. Most of the bacteria in fecal matter are “good bacteria” that help digest the food. However, a sick animal or human can harbor harmful bacteria, viruses, or parasites (e.g. worms) and pass them in their stool. Also, animals and humans that are not outwardly sick can still carry these illness-causing organisms called “pathogens,” and excrete them into the environment. When they are excreted, they then become available for other people/ animals to contact and perhaps become ill. So call a company with experience so you don't contract or spread and diseases!

call Doug stephens at 530-222-0200 with questions