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Fire & Water - Cleanup & Restoration

Care at every step

9/13/2021 (Permalink)

Graphic of a hand helping out a customer Contact us today! 530-222-0200

In every interaction with our customers, our goal is to restore peace of mind as much as their property. We have found that you, the people of Tehama, Trinity, and Shasta counties, are as phenomenal as the scenery around and, it is our genuine pleasure to serve you! We have constructed the experience of our services in a way that reflects this sentiment. Here is what you can expect at every step of the process.

First contact

Our approach to your first contact with us is to be available 24/7 - 365. We understand that disaster doesn’t operate only 8:00-5:00, so neither do we. Julie Keil commented, “I had a major bathroom flood in the night. SERVPRO showed up almost immediately on a Saturday! They are in Redding and I live in Mount Shasta”. 

Disasters are something that we deal with every day. We realize it is something that you don’t. When you call us, you will be greeted by one of our amazing office staff members, who will treat you with the highest respect, care, and empathy. The road to restoring your property and peace of mind begins with your first contact with us! 

The restoration process

This is where many of our customers have felt our compassion at its highest level. Erin Lanzi commented, “Our insurance called SERVPRO and within a couple hours Mike, Marty and Javier were there removing the flooring along with other necessary measures, in 100 + degree heat I might add”. 

Our technicians have been a stellar part of our process. They not only excel at what they do, but they carry a heart to serve and go the extra mile. Many of our positive reviews mention them specifically as to why their experience was such a positive one!

Post restoration

For us, the completion of our work at your home is not the end of our job. From referrals for anything else you may need to billing and communication with your insurance provider, your experience and peace of mind are at the top of ours. In fact, we speak with many of our customers after a job to make sure their experience exceeded expectations. In those conversations, we ask questions regarding what was helpful for our customers, and since we know we can always improve, we even ask questions about what could have gone better. This feedback greatly impacts the way we approach each customer to ensure that you get the best service possible. After all, you deserve just that!

Here is a great review from Victoria Fowler that sums up our aim with every person we have the opportunity to serve.

“From the moment I called SERVPRO and spoke with Julie to the moment Marty called me back and rest assured me that my disaster was in great hands. I can’t say enough good things about SERVPRO Marty, Ken, and Mike. Marty came to my home and calmed my nerves. He told me step-by-step what was going to be happening and how they were going to handle my situation. Everything ran so smoothly through them and I cannot think them enough for everything they have done. Going through a disaster is hard enough in itself but when you have a crew like Marty, Ken, and Mike everything was left up to them and I didn’t have to worry about a thing. Thank you again for everything you have done to make my life seem easier in a very stressful situation.”

If you have experienced a disaster to your home or business, don’t hesitate, contact us today. We would love to help!


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